We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Land Rover Parsippany

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2019 Mercedes S class 450 from **** ****** Parsippany this car was certified preowned and has warranty six months or 6000 miles on it after one month. I brought it bank to them for a back window issue and the door wouldnt open from the inside. I left the car there for about nine days. They didnot provide me with another car to get to work. They did offer me **** to go back home.. after two or three weeks driving the car . I noticed my car has loud noise coming from a engine or the muffler . they told me to take it to ******** dealer because I have warranty. I did not have time to take it to ******** dealer, but I took it to a local shop which he fixed-my muffler, but he noticed my axle is leaking from the boot and will damage the axle soon my car is making noise when I turn the wheel , I called back the dealer and I explained to them that the axle is bad and boot is leaking grease and the axle is gonna go bad. They telling me no the warranty only covers the axle not the boot even though the boot is-part of the axle they dont just replace the boot. I spoke to service manager his name was ******* told me no we will not cover this issues .. I need from the bbb I just spend so much money on this car and I only drove it 2000

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Land Rover from this dealership in or around September 2022. I returned the vehicle back to this dealership because the regulator on the front bumper attached to the windshield wiper was not operating correctly, they assume the vehicle and assured me the issue was corrected. Well it wasn't and again I returned the vehicle to be looked at again. (still wasn't repaired) In the interim (December) I spilled a shake on my interior and the solution cause discoloration to the front seats, I schedule an appointment with the service ***** ($180.00 paid) and they had the vehicle from tuesday to the following friday, I had the front seats detailed, ( job was half done) so I was schedule on March 7, 2023 for the windshield wiper regulator to be repaired , I told the service supervisor that a spot on the interior was missed and he replied it was in the craftmenship which i knew wasn't true. At this time, while the vehicle was in their possession they claimed to have done a 27 point inspection, when I return home the check coolant lamp came on . How could this be if it was checked. I contacted the dealership and was advised the service advisors were off. Then on Monday I contacted the ** of this branch *********************, left several messages. No response as of this day 3-16-23. I'm very dissappointed and unhappy with this type of discriminatory service the staff of jaguar Land Rover has provided.

Land Rover Parsippany is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.