Reviews

Review Details

• Review fromJeanne L

  Date: 01/18/2024

  1 star
  NO STAR.
  Margie ****  is awful and would not care about you whatsoever. Kristin was great.
  We bought a car on RubyCar.
  company was very unorganized and delivery keeps getting pushed back without telling us. We had to call for an update).
  11/24: got contacted about the forms to get plates, temp tag and registration. They provided shipping label with tracking and signature needed. We complied right away and sent the mail. And TOLD them about it.
  11/28: the mail was received and was signed off by someone at their office.
  No update UNLESS we call.
  12/19: told them the temp tag is expiring on the 20th and this is their response “It takes up to 8 weeks and if you need another I will order and get it to you before it expires” -Lie
  We had to rent a car because it’s the holiday.
  12/28 i think we received the new tag. And told them that this one expires on 1/20.
  1/10: we called them to get an update since the tag will expire in 10 days. they told my husband they never received any mail (contacted after a month). And I sent them a copy of the email ups sent me that it was received and signed on 11/28. Then no response.
  Update: They said the mail got lost-the mail that has the title to our old, trade in car, awful
  1/11: they miraculously found the mail but revealed additional necessary paperwork, never previously mentioned.
  1/17: since 1/11 my husband tried to constantly contact them tag update.
  My husband told them that we would not be able to get this notarized and inspected in time before the tag expires since we both work full time and can’t just take a day off without prior notice. We got told about it very late and now we can only do it on the weekend which is the same day the tag will expire. Now they are pressuring us to get these forms like it’s the only thing we do in our life. They are not communicating! We requested for a rental car but they denied it saying they already did it before.
  The tag will expire 1/20
  1/18 As of today, there has been no response.

• Review fromBinil J

  Date: 01/03/2024

  1 star

  Binil J

  Date: 01/03/2024

  One of the most disappointing car buying experience has been dealing with Rubycar.
  Full cash payment made within 8 hours of request. All process beyond that had been a drag.
  It has been close to 3 months since purchase. The vehicle was delivered damaged and after much delay, was taken from SFO to LA for repairs. Vehicle came back with no plates. Now I have NO PLATES, EXPIRED REGISTRATION TAG and NO TITLE. A HEFTY processing fee was charged for all this during purchase. One staff I would praise for maintaining open communication (a lot of things can only be coordinated by her) is Margie Diaz. But all talk and no work should not be the way a dealership should be functioning. NEVER AGAIN.
  .

  Rubycar by AVIS

  Date: 01/16/2024

  We here at RubyCar understand your frustration and disappointment with your recent car-buying experience at Rubycar. It is certainly unacceptable that you have not received your plates, registration, and title after nearly three months of purchasing the vehicle, especially after paying in full and incurring processing fees.
  We apologize for the delays and inconvenience you've encountered. We take all customer concerns seriously and are committed to resolving this issue as quickly and efficiently as possible.
  We would like to commend ****** **** for her efforts to maintain communication with you. We value her dedication to customer service and will ensure that her efforts are reflected in our overall service standards.
  We appreciate your patience and understanding while we work to resolve this issue. We are confident that we can rectify this situation and restore your trust in Rubycar. We are committed to providing all our customers with a positive and seamless car buying experience.
  If you have any further questions or concerns, please do not hesitate to contact us directly at **************. We are available to assist you in any way we can.
  Sincerely,
  The Rubycar Team

• Review fromRon T

  Date: 01/03/2024

  1 star

  Ron T

  Date: 01/03/2024

  Poor experience with RubyCar. I thought I was getting a good deal, I was quoted a price and I asked....'is this the final, nothing else added price?" "Again, I asked, so nothing else, fees, I live in a no sales tax state, so nothing else, etc will be added to this price?'' I was told no, this is the price. This was discussed on Sunday, 12/31/23.
  He told me a finance person will contact me on Tuesday (After New Years Day!)
  On New Years Day, the finance guy left a phone message that my app was accepted and he had rate numbers for me. I received a 'congratulations' email Monday night or Tuesday morning with a price that was about $2000 more! I called Tuesday afternoon after work and the 'salesperson' basically blamed me that it was my fault that I wouldn't get the truck at the quoted price because I had missed the cutoff date, and I had failed to respond "They tried to contact me with an email and a text." I'm looking at my phone now and there is no text! The home phone message said that he has numbers to talk over with me. Since it was New Year's Day, and I assumed the finance guy and I would talk on Tuesday, as I was told by the salesman Sunday. Now I understand all the negative reviews from others. RubyCars is a pile of manure.

  Rubycar by AVIS

  Date: 01/05/2024

  Dear ***,
  We are sincerely sorry to learn about your negative experience with RubyCar and the discrepancy you encountered between the quoted price and the final price of the truck. We understand how frustrating and disappointing this must be, and we apologize for any miscommunication that occurred throughout the process.
  Thank you for bringing this matter to our attention through the BBB. We take all customer complaints seriously and strive to resolve them fairly and efficiently. We would like to investigate this issue further and ensure that you receive a satisfactory resolution.
  To better understand the situation, we will be reaching out to you today to discuss and ensure we have the proper information. With this information, we can thoroughly review the case and determine the cause of the discrepancy. We will then work with you to find a solution that addresses your concerns, whether it be applying the original quoted price or offering a comparable alternative.
  We understand that New Year's Day is a holiday, and we apologize if any missed or mistimed communication during that period contributed to the misunderstanding. We assure you that we value your business and want to earn back your trust.
  Please rest assured that we are committed to resolving this issue fairly and transparently. We look forward to connecting with you soon and working towards a satisfactory resolution.
  Sincerely,
  Kristin N
  Customer Experience Manager for RubyCar

• Review fromAjay M

  Date: 12/07/2023

  1 star
  This company is a scam and unprofessional. The registration and getting the tag has been such a gaggle. The delayed communication and constantly trying to register my vehicle in a state I don’t reside while lying and have inconsistent answers. Basically it will be penalties fees in my state the longer , don’t have a tag. This company is causing penalties to build everyday because I made the salesperson aware the fees increase after each week of verified purchase. So financial hardship because this company can’t display professionalism but they received the money/check paid full for this vehicle. These are disgusting practices, I should have never purchase from this company and I will be going to a local dealership

• Review fromCharles S

  Date: 12/04/2023

  1 star

  Charles S

  Date: 12/04/2023

  I wish I could say I had a pleasant experience with RubyCar, but I would be lying. I purchased a vehicle from RubyCar 7/24/23. It is now 133 days since I purchased the vehicle and I STILL DO NOT have license plates.
  Interestingly, Angela S. in finance was more than happy to call me regularly during the time I was considering buying a car, but now I can get NO response when I reach out. I have emailed Erin C. 6-8 times and call/chat online with their support at least 2 times a week to get help with my issue and I get ZERO progress. I even contacted the company that financed the vehicle and they have sent 4 letters to RubyCar to get the title to the vehicle and THEY get no response. The only response I get from RubyCar is "I apologize for the delay in getting your plates. I understand your frustration and I am trying to get this resolved soon. Again I am sorry, I will have my supervisor look into this, yada, yada, yada......."
  I cannot recommend AGAINST using this company enough. I am not sure if it is ineptitude, incompetence or just plain disreputable practices that are going on with this company, but DO NOT buy a car from this company.

  Rubycar by AVIS

  Date: 12/11/2023

  Dear Mr. *****,
  We are writing in response to your complaint filed with the Better Business Bureau on December 04, 2023, regarding the delay in obtaining license plates for your vehicle purchased on July 24, 2023. We sincerely apologize for the frustration and inconvenience this delay has caused you.
  We understand your concern and take this matter seriously. We are currently investigating the cause of the delay and are committed to resolving it as quickly as possible. We have already taken the following steps:
  Assigned a dedicated case manager: We have assigned a dedicated case manager to your case who will work directly with you to address your concerns and provide updates on the progress.
  Increased communication: We will increase our communication with you and provide regular updates on the status of your case.
  Escalated the issue: We have escalated the issue to our senior management team to ensure it receives the necessary attention and resources for resolution.
  We are actively working with the Department of Motor Vehicles (DMV) and the lienholder to expedite processing your title and registration. We will provide you with an expected timeframe for completion as soon as we have it.
  We appreciate your understanding and patience in this matter. We are committed to providing our customers with the best possible experience and will continue to work diligently until your issue is resolved to your satisfaction.
  In the meantime, please contact us with any additional information or concerns.
  Sincerely,
  The RubyCar Team

• Review fromLindsay H

  Date: 11/04/2023

  1 star

  Lindsay H

  Date: 11/04/2023

  As others have stated, customer service is great but the follow through on getting license plates is nonexistent. I purchased my vehicle late July, was give a temporary tag through August 15th and have since not been able to receive another temporary tag nor have I received any return calls when i hound them to call me back. My financial advisor Jesseca is always conveniently “unavailable” when I call to ask the progress of getting my metal license plates and she has “escalated the issue” to her manager countless times. The last time I actually spoke with her was over a month ago and she said that they had all of the information they needed to get my license plates and I was off the “task list” (whatever that means). This is the first time I have ever purchased a car and the fact that it has taken almost four months to get my license plates is criminal. I have since opened a complaint with the TXDMV and an investigation into their practices will be followed. I encourage anyone thinking about utilizing this company to suck it up and spend a day at a local dealership because I would rather negotiate and hound a salesperson all day than have to deal with this company ever again.

  Rubycar by AVIS

  Date: 11/15/2023

  We sincerely apologize for the frustration and inconvenience experienced by this customer. We understand the importance of timely license plate issuance and regret that this process has not been met in this instance. We are committed to providing our customers with an exceptional experience.

  
  

  We are currently conducting a thorough review of our license plate issuance procedures to identify any areas for improvement and ensure that such delays do not occur again. We have also taken steps to enhance communication with our customers, ensuring timely updates on the status of their license plate applications.  Additionally, we have reached out and clarified that we are missing a VIN inspection form that we need to complete the license plate registration process. 

  
  

  We value this customer's feedback and appreciate their willingness to bring this matter to our attention. We are committed to learning from this experience and making the necessary changes to prevent similar issues in the future.
  
  
  
  We understand that this customer's experience has been far from satisfactory, and we are committed to regaining their trust and ensuring that future customers have a positive experience with our company. We value their feedback and will use it to improve our processes and customer service.

• Review fromWalter R

  Date: 08/10/2023

  1 star
  PLEASE READ BEFORE PURCHASE!!!! I attempted to purchase a vehicle from Ruby Car 07/2023 and there was confusion with simple instructions throughout the process. They had the delivery address incorrect, they mailed documents to the wrong address. When it was time to deliver the vehicle, they advised that the vehicle was sold the day that I purchased the vehicle. They found another similar vehicle to the one that I purchased, and they wanted to charge $1200 extra for their discrepancy. I already had taken possession of the keys to the vehicle, and they advised that they would not fix their discrepancies. I had already made my first car payment before receiving the vehicle, or even being notified that my vehicle was sold. I would not recommend anyone purchase from here.

• Review fromAnnabelle P

  Date: 07/31/2023

  5 stars

  Annabelle P

  Date: 07/31/2023

  Great purchase! Team was amazing to work with. No haggle pricing and the vehicle came just as described.

  Rubycar by AVIS

  Date: 08/02/2023

  Thank you for your review and for entrusting
  your vehicle purchase to RubyCar by Avis. We strive to deliver a great purchase
  and customer experience. We are so glad to hear that this was your experience
  with us. Wishing you safe driving and an enjoyable ownership experience ahead.
  If we can be of future service, we are here to help, and only a phone call,
  email, text, or chat away!