Complaints

This profile includes complaints for Reckitt Benckiser Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Reckitt Benckiser Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Reckitt Benckiser Inc.

  399 Interpace Parkway Parsippany, NJ 07054

• 

  Reckitt Benckiser Inc.

  PO Box 224 Parsippany, NJ 07054-0224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I have utilized numerous of your products and have encountered minor issues, such as tablets breaking open or sticking together. Despite these occasional problems, I have consistently been impressed by your excellent customer service.
  
  However, I have recently tried your “Finish Dishwasher Cleaner Degreaser (Blue Liquid)” product. Since using this product, my dishwasher has developed a persistent chemical, plastic, or wax odor. Yesterday, when I reached out to customer service for assistance, they recommended using alcohol rubbing alcohol. I applied this solution, but it was ineffective. I have also attempted to eliminate the odor by using vinegar, but the issue persists.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/23/25, I sprayed the inside of my oven with easy off foam cleaner, and around the inside of the door frame. After about an hour, I cleaned the oven using a damp sponge. About four hours later, the outer glass on the door, burst and shattered into literally 1 million fragments in pieces. The glass was popping and jumping on the floor like popcorn. It was a forceful explosion, the glass traveled all the way to myutility and back door. I would like reimbursement of $800 that I had to purchase a new oven. My previous oven was in good maintenance meaning it never had any problems and never had any service calls to it since owning it. My husband and I are the sole owner of the damaged oven. This product is the reason my oven glass shattered there was no other explanation for it other than that. I chose the the NJ location of where my case is being handled by RECKITT but was told by a representative it is in the Philippines. There wasn’t a drop-down box to choose that so I ended up choosing NJ because there was not a Philippines option. These people are dragging their feet on resolving my issue. They are not wanting to take responsibility of what has happened to my oven. Ihave sent all these pictures to them, I have saved my oven which sits on the back porch, broken, and now they’re wanting me to mail them the Easy Off can and said they would send me a prepaid packing slip, which I have never received.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used air wick plug-ins for my 3 bathrooms and a hallway and now my outlets are no longer working

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 5 bottle of defective manufacturing Lysol products. Contacted Lysol through their "*****#" which they state is for their corporate office in ***. This is false. This ***** is outsourced to the Phillipines. I contacted Lysol through email. I was given very unrealistic instructions for product information. I explained that I researched the product & bought 5 bottles of product at 5 different retailers giving locations of all 5 retailers (as instructed) . I took pictures & submitted (as instructed) . They asked for lot #'s and I am certain any information would have been on the pictures I submitted with the *** codes (as instructed). They are claiming to reimburse me for only 1 product. This is not acceptable. Furthermore-it is also not acceptable that a reputable company not acknowledge their faulty manufacturing issues. I suggested to the ****** I could send bottles back to them to prove the issue. The representatives I;ve been emailing are too scripted and may also be outsourced. Otherwise it would make complete sense and build consumer trust to examine the faulty sprayers. The company is taking complete advantage of the consumer by only delivering a faulty product leaving the expense to the consumer. Product contents work for about 1/3 of the way through bottle due to the fauly sprayers.

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a purchase from Airwick oil scents which is a battery powered , oil dispensing scented air fresher . Its composed of a docking unit with an inserted liquid scented air fresher of choice to a timed setting , and upon immediately receiving the product its been defective its not working whatsoever. The unit lights up and thats it and Ive sent two different complaints to them directly without any response .! Im baffled at the lack of response and concern from the company to the fact theyre selling a defective product I cant use. No calls/ emails / replies ? I would like a refund at this point , because Im stuck with a useless product that is defective . Id gladly take a working and functioning unit , but I feel ripped off out of money and product .

  Business Response

  Date: 08/16/2024

  Thank you for giving us the opportunity to respond to ********************** concerns.

  We received initial contact from ****************** via email on July 4 2024 under case RB0004999662. Upon review of this case, it is noted that we sent several emails to ****************** for which we did not receive a response. These emails were dated July 5, July 11, and July 29th. ****************** responded to our request for more information on July 29th, at which point we were able to gather additional information regarding the product and his concern. As of this writing, we are pending the return of the product in question for analysis. The label was sent to ****************** via email attachment on August 10 2024. We are pending return of the product, at which time we will process a full refund for the product.

  It may be helpful to note that the Air Wick Essential Mist Diffuser works on a timed scheduled for 8 hours, before entering into a 16-hour sleep mode. The cycle can be reset by turning the device off and on, but it will only run for 8-hours (on the set frequency) until the next sleep cycle. This product is not continuously misting, but there are several settings to increase fragrance burst. On the high setting, the device will mist for 6 seconds every 10 minutes. If the device is not working, it is recommended to check the fragrance oil and batteries in the device - if either of these needs to be changed, the device will not operate properly. 

  If ****************** requires further assistance, we invite him to contact us directly via email or phone, referencing his case number for this issue.