Complaints

This profile includes complaints for Reckitt Benckiser Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Reckitt Benckiser Inc.

  399 Interpace Parkway Parsippany, NJ 07054

• 

  Reckitt Benckiser Inc.

  PO Box 224 Parsippany, NJ 07054-0224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called consumer hotline several times. Unable to understand rep. ******* with Lysol Sanitizer, 40 oz., two bottle; does not clean. Please contact me back: ************.I paid ***** each for this product. False advertising.

  Business Response

  Date: 07/10/2023

  Thank you for giving us the opportunity to respond to Ms. ******* concerns. We were unable to locate her recent contact with the information provided but have recorded her concern via case # RB0002251413. In order to proceed with her concern, we are sending her an email requesting photos of the products in question and her receipt from purchase. If the purchase receipt and photos of the product are not available, we will be happy to provide Ms. ***** with a goodwill refund for the value of 1 product. We will send an email to Ms. ***** from her case (RB0002251413) and ask that she respond directly to our email with the requested information. If we can be of further assistance, we are happy to support further.

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ******************************* I am contacting you regarding an item I purchased on May 1,2023 in a local store near me the item was 64 oz pro/mop/glo for $13.58 Code number on the container NL2225504B upon using this floor wax it was a terrible finish of all streaks and puddles of wax I contacted them with the number on the container -************** and I explained to them about this and they told me they would issue me a refund on May 3,2023 I have been calling them ever since for I havent received the refund yet they keep telling me they would get back to me by phone or email I have not been hearing from them yet I want my refund as promised Thank You ******

  Business Response

  Date: 07/05/2023

  Thank you for giving us the opportunity to respond to ************************** concerns. We have located ************************** original contact with us via case RB0002027579 on May 2nd, in which we were advised of her concerns with this product. The agent handling the case scheduled a refund for the product on May 3, 2023, but it appears there was an error in the processing of this reimbursement. We can also see the additional follow *** from ********************** via cases in RB0002086928, RB0002147231 and RB0002200634. In response to these follow ***, we have scheduled a replacement refund on June 22, 2023. We will monitor the processing of this reimbursement and would like to advise ********************** that the check will be sent directly from our bank under separate cover. If we can be of further assistance, we encourage ********************** to reach out to us via her original case number RB0002027579.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:I hope all is well with you. Thanks for taking the time to review my concerns and for making me the best part of RB. About one month ago I experienced an issue with (4) of your Lysol products. I reached out to you by email. Last week, you finally reached out to me. However, you did not address my concerns in your response. You either answered the wrong question or totally dismissed me. You send me various links on where to find/purchase your products and also information on where to find new/upcoming products that you make. I find this email/information unapologetic and highly offensive. I waited over one month for your reply and you did not address my original concerns. Moreover, I have attempted to reach you by phone/email numerous times and no one has responded to my inquiries. At this moment, I would like a corporate check for the number of my products ($12.99 EACH plus state and local sales tax) AND a coupon replacement for the delay. Your behavior is unacceptable and I do not appreciate such treatment. My reference number is: RB0001871682.I appreciate your time and consideration. I look forward to hearing from you soon.Respectfully

  Business Response

  Date: 03/30/2023

  Thank you for giving us the opportunity to respond to *************************** concerns. Based on our review of case RB0001871682, ************** contacted us on March 16, 2023 and informed us of a potential quality issue with Lysol Disinfectant Spray. After the agent's initial response regarding our coupon policy, it appears there was a system error which resulted in the case being closed prematurely. We sincerely apologize for this error. We must advise that we do not produce manufacturer coupons, however we are more than happy to process a refund in goodwill for **************. In order to proceed with this request for compensation, we will require photographs of ALL 4 Lysol cans depicting the batch number (on the bottom) and the receipt from purchase. Once these items are received, we will process a 1-time refund for the products. We are sending a follow up email to ************** from case# RB0001871682 and ask that ************** respond to the email directly for immediate response and resolution.

  Customer Answer

  Date: 03/30/2023

  
  Complaint: 19848437
  
  Hello:
  I hope this email finds you well. I do not know if you are experiencing a customer service issue at your facility or what the issue is. In my original email sent to you over two weeks ago, I described a product issue with four cans of 19 OZ Lysol purchased from ******** I provided the *** code, color of the cans, and lot numbers of each can. You then responded suggesting where I can find coupons, find new products, and find products in my area. I responded that I found this email to be insensitive, offensive, and totally disrespectful.I took the time to reach out to you, the response was delayed, and you did not address my essential question. You responded to something else/someone elses question as if my time was NOT valuable.
  
  Moreover, when responding to me, you did not apologize for the delay in answering my concern or the lack of empathy from the original agent. Moreover, my name is Ms. ****************** or ************** NOT *****. In business, it is appropriate to refer to someone by Mr. or Ms., if their title is unknow use Mr./Ms. or Mx. In this case, for the total lack of regard and the length of the excessive delay, I would like to request (4) replacement coupons AND a corporate check for the amount of MSRP plus **** percent state and local sales tax. It is my belief, and I will standby this, if I had not reached out to the BBB you would not have responded. I have reached out to you multiple times by email and phone and you have not responded.I do not understand this, and it is not great customer service.
  
  I do not have my Proof of Purchase (POP); however, I do have pictures of the products. Please let me know how you want to proceed. I appreciate you re-evaluating your position.  I look forward to coming to an amicable resolution. Have a great week ahead.
  
  Mx. ******************
  ****************************
  Apt ********************************
  
  Respectfully:
  Mx. ******************  

  Business Response

  Date: 04/05/2023

  Thank you for giving us the opportunity to address ****************** concerns. We have spoken directly to ************** via original case thread RB0001871682 and offered reimbursement for the (4) cans based on the ***** ************** advised via email on March 31, 2023 that this resolution was suitable and considered the case and matter closed. We are processing a refund as previously discussed. We invite ************** to contact us directly if she needs additional support concerning this matter.

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******************

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 airwick essential oil mist diffuser and within a month all stopped misting. I replaced batteries bought new refills and cleaned the product with no luck. I emailed reckitt for a resolution or replacement on February 12 2023. They replied asking for pictures receipts and manufacturer number and date and store where I purchased them. I supplied them all the information but didn't have the receipt. They're first response was they couldn't help me since there wasn't a receipt. My response was they could clearly see from the pictures and manufacture number it was their product but still refused. I replied with if they didn't stand behind their product I would issue a complaint. They're response was a total refund of product with a goodwill refund with a check to be mailed. I haven't received any refund or correspondence from them on a update on the refund. Assigned complaint number RB0001762322

  Business Response

  Date: 03/28/2023

  Thank you for giving us the opportunity to respond to ********************** concerns. We received ********************** contact on February 13, 2023 via email. As mentioned, she informed that she was having difficulty with 4 of our products, the Air Wick Essential Mist Diffusers. We requested images of the product and the purchase receipts for compensation consideration. ****************** was not able to provide the purchase receipts. In the interest of consumer goodwill, we offered compensation to cover the replacement of 1 device on February 21, 2023. Due to processing errors, this refund was delayed. We have since rescheduled the refund on March 26, 2023. We have informed ****************** of this update directly via email in Case #RB0001762322

  If ****************** requires any additional assistance, we hope she will not hesitate to contact us again.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought Lysol spray from my local ******* store that didn't have a spray dispenser, I contacted my local ******* where I brought it from they than toll me contact the distributor company. And I did and was given a complaint number ( RB0001485568) and was toll someone would be in touch with my after I gave the company the information they asked for. I have not heard anything from the company yet and it's been a month, and I have reached out to them once again and again one one responded to my email. I am asking for your help to resolve this matter.

  Business Response

  Date: 12/22/2022

  Thank you for giving us the opportunity to respond to **************** concerns. 

  Based on our review of the provided details, Ms. ***** originally contacted us via email on November 15, 2022 and informed us that she purchased one of our items from ******* and that the product did not have a spray top. We replied to Ms. ***** via email on November 18, 2022, requesting photographs of the product in question and the purchase receipt so that we may process reimbursement - we did not receive a reply to this email. Ms. ***** contacted our *********** team on November 30, 2022, and confirmed that she received our email. She was advised during the call to reply directly to the email with the requested information so that we could proceed to address her concern. We did not receive a reply after this call. 

  We would be happy to assist Ms. ***** with her concern, however, it is very important that we receive the requested information so that we may document her experience and process her reimbursement for the inconvenience. We are sending a follow up email to the email address provided, and invite Ms. ***** again to respond directly to our message so that we may assist her further. Her case # for reference is RB0001485568

  Customer Answer

  Date: 12/23/2022

  
  Complaint: 18614070
  
  I am rejecting this response because: I did respond to the email with pictures and information asked for, and I can send a copy of the email and information attached to the email if needed. This company is lying so they don't have to do the right thing for me after failing to sell decent products. I have no reason to lie about spending my money on a defected item and asking for a replacement in return.

   

   

   

   

  
  
  
  
  Regards,
  
  *******************************

  Business Response

  Date: 01/04/2023

  Thank you for giving us the opportunity to further address ****************' concerns.

  Ms. ***** originally contacted us on 11/15/2022 via webform from our branded website. This website does not permit the attachment of photographs, however it does automatically assign case numbers and sends an auto reply to consumers. On 11/18/2022, we responded to Ms. ***** via case RB0001485568 and did not receive a response. Ms. ***** opened a new case on 12/18/2022, however we did not get a chance to respond to her concern prior to her opening of the BBB case on 12/20/2022. As a result, we have responded to this concern via BBB and have also sent Ms. ***** several follow up emails requesting the required information in order to process a refund. These emails were sent on 12/23/2022, 12/25/2022, 12/29/2022, and 1/3/2023. Each time, Ms. ***** has refused to provide us with photographs of the product and her purchase receipt from ******* in Georgia. Yesterday, we responded to Ms. ***** and informed her that in lieu of a product and purchase receipt that we would process a coupon towards her next purchase in goodwill. This reimbursement was processed today 1/4/2023 and will be mailed directly to the mailing address Ms. ***** provided. Should Ms. ***** wish us to review the quality concern with our product and provide a refund, we would ask her to feel free to contact us again with the requested information. 

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint information below was the previous complaint regarding the listed company. My lack of a response on the original claim was because on the response of the business gave wasn't truthful or a factual response, *********** continues to lie and provide untruthful information claiming the product will dispense the scent for 45 days if the diffuser is placed on the lowest setting. I've used this product with several different fragrance cartridges and was only able to get the device to dispense fragrance at most 15 days of fragrance dispensed. *********** continues to lie and conduct business with deceptive trade practices and claim herein is disputed and a small financial settlement is requested. If this company wants me to believe and continue spending my heart-earned money on this fraudulent product, then they should send me several of the new so called fragrances with a shelf life of 45 days. I will only respond to this claim of deception with a small offer of settlement whereby the company offers to send me the new so called updated fragrance cartridges. **************** originally contacted us via email on September 3, 2022 and shared these concerns with us via case RB0001279760. We responded to **************** via email on September 4, 2022, requesting photographs of the device and refill in question so that we could respond to her concerns, however we did not receive a reply. As a result, this case was closed on September 10, 2022. As a matter of explanation, our 45 day claim is based on robust testing by the Air Wick ********************** (R&D) team. Each Air Wick *********** when used on the lowest setting for 24 hours per day, dispenses up to 45 days of our natural essential oils fragrance experience. The bottle may appear empty for the last few days of the life of the fragrance, but the wick will still be saturated with fragrance which will evaporate into the room in the normal way. If the device is placed on a higher setting, then the refill will dispense faster and will not last for 24 days. In order to extend the life of the fragrance, it may be helpful to occasionally unplug the device or use it at the minimum setting for a portion of the day.We hope this information is helpful, however in order to fully address ******************** concerns it will be necessary for us to speak with her directly regarding her specific experience with this product. We encourage **************** to contact us directly via her original case thread so that we can offer additional assistance.

  Business Response

  Date: 01/03/2023

  We have responded previously to this complaint with the following information:

  **************** originally contacted us via email on September 3, 2022 and shared these concerns with us via case RB0001279760. We responded to **************** via email on September 4, 2022, requesting photographs of the device and refill in question so that we could respond to her concerns, however we did not receive a reply. As a result, this case was closed on September 10, 2022. As a matter of explanation, our 45 day claim is based on robust testing by the Air Wick Research & Development (R&D) team. Each Air Wick *********** when used on the lowest setting for 24 hours per day, dispenses up to 45 days of our natural essential oils fragrance experience. The bottle may appear empty for the last few days of the life of the fragrance, but the wick will still be saturated with fragrance which will evaporate into the room in the normal way. If the device is placed on a higher setting, then the refill will dispense faster and will not last for 24 days. In order to extend the life of the fragrance, it may be helpful to occasionally unplug the device or use it at the minimum setting for a portion of the day. We hope this information is helpful, however in order to fully address ******************** concerns it will be necessary for us to speak with her directly regarding her specific experience with this product. We encourage **************** to contact us directly via her original case thread so that we can offer additional assistance. Unfortunately, we are unable to send product but we would be happy to process a refund for her most recent purchase of Air Wick products, with a valid purchase receipt. In order to process this refund, we advise **************** to reply to her original email thread via case RB0001279760

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using Air Wick *********** Air Freshener Warmers with fragrance inserts. The information on the box claims the product will last up to 45 days. I've purchased many of the inserts and none of them lasted over a week. Having said this, it's obvious that Air Wick markets this product with deception and I had to stop purchasing them because of the cost.

  Business Response

  Date: 11/30/2022

  Thank you for giving us the opportunity to respond to ******************** concerns.

  **************** originally contacted us via email on September 3, 2022 and shared these concerns with us via case RB0001279760. We responded to **************** via email on September 4, 2022, requesting photographs of the device and refill in question so that we could respond to her concerns, however we did not receive a reply. As a result, this case was closed on September 10, 2022. 

  As a matter of explanation, our 45 day claim is based on robust testing by the Air Wick Research & Development (R&D) team. Each Air Wick *********** when used on the lowest setting for 24 hours per day, dispenses up to 45 days of our natural essential oils fragrance experience. The bottle may appear empty for the last few days of the life of the fragrance, but the wick will still be saturated with fragrance which will evaporate into the room in the normal way. If the device is placed on a higher setting, then the refill will dispense faster and will not last for 24 days. In order to extend the life of the fragrance, it may be helpful to occasionally unplug the device or use it at the minimum setting for a portion of the day.

  We hope this information is helpful, however in order to fully address ******************** concerns it will be necessary for us to speak with her directly regarding her specific experience with this product. We encourage **************** to contact us directly via her original case thread so that we can offer additional assistance. 

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date I contacted the company was May 26th, 2022. I purchased this product under the Impression that it was great quality and highly recommended for vehicles, being that the brand seems very trust worthy because I see it often.The nature of the dispute is the product ended up causing extreme damage to the interior of my vehicle being that it was defective and the company has not even attempted to resolve the problem. Instead they have refused to even offer me any kind of help and is not concerned with the issue, after months of me reaching out to them and being as patient as I could be. They stoped responding to my emails and so I called profusely in search of an answer in which they insisted on not resolving and left it in my hands to fix. This product could have hurt my 4 year old child had he been in the car at the time of the incident. If it was strong enough to leave chemical ***** on the material in my car, what could have happened if he had gotten it on his skin accidentally. The company made a statement to me that they would not help with the damages being that the product was "warped". They told me on a phone call that they had no idea how that particular product that I purchased was even in *****************. That one statement says everything I need to know about this company. If you do not even know how your product ended up in ***************** for sale , then how are you so sure it wasn't "warped" at one of your manufacturing sites and then packaged and sold. We need to come to a mutual agreement that works for us both. Receiving no help at all is distasteful. (they already have all the files, receipts, pictures etc)

  Business Response

  Date: 11/08/2022

  We appreciate the opportunity to respond.

  We would like to assure you that Reckitt takes complaints from our consumers very serious.  The consumer's returned Air Wick Air Freshener product was thoroughly evaluated by our Research & ********************** and no manufacturing defects were found with the product. The consumer contacted us back via our Corporate Speak-Up site and his feedback was provided to our Research & ********************** for further response/review.

  Once feedback is received, I have informed the consumer that I will reach back out to him. So case is still under review. 

  Customer Answer

  Date: 11/08/2022

  
  Complaint: 18314750
  
  I am rejecting this response because: I would like to officially reach a conclusion and agreement with the company before I resolve this issue through the BBB. 

  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product called Lime Away, a toilet bowl cleaner. I placed the container on our formica bathroom countertop after use. The ingredient etched into the formica the shape of the bottom of the bottle. The label on the bottle did not contain a warning not to place the bottle on surfaces. I contacted the company and was told verbally they neglected to include a warning on the label. They said it appeared I had a valid case and for me to send them the bottle for investigation. After sending them the bottle they wrote a letter to me stating that there was a warning on the bottle label not to place it on surfaces such as formica countertops and denied liability. Apparently the person ****************who signed the letter did not read the label as that wording did not exist on the bottle label I purchased. I brought that conflict to the attention of a supervisor named **** subsequently and he said the company was standing behind their original decision contained in the letter that they were assuming no responsibility for the damage to my countertop. I am writing this complaint as I disagree that they have no liability for this damage as they failed to inform how harmful this chemical is on surfaces such as formica on the bottle labeling. They even admitted the wording should have been included.. Appreciate your help in me gaining compensation to return the countertop to its original condition. Thank you.PS: I have pictures of the bottle and damaged countertop ( which I transmitted to the Company) which I can provide should you feel they would prove beneficial.

  Business Response

  Date: 08/19/2022

  We appreciate the opportunity the opportunity to respond.

  
  The policy of Reckitt is to thoroughly investigate any complaint regarding one of our products, therefore,the container of Lime-A-Way was requested back from the consumer for investigation.  A thorough investigation was performed on the consumers returned Lime -A-Way bottle and cap.  ********************** extensive evaluation concluded that no manufacturing defects were found, functionality testing showed no defects or leakage, and the cap/fitment worked as designed throughout testing.  The bottle and cap were found to be completely within manufacturing specifications and no leakage was found.
  We acknowledged that the label language that is reflective on some of our Lysol Toilet Bowl Cleaners was incorrectly noted in the letter sent to the consumer, however, this in no was the determination to the conclusion.  The determination of the handling of the consumers incident was solely due to the result of the actual evaluation performed by our ****************** which showed no manufacturing defects or leakage.

  
  We hope this explains what occurred in this matter. Tell us why here...

  Customer Answer

  Date: 08/19/2022

  
  Complaint: 17731868
  
  I am rejecting this response because: they finally acknowledged an error in labeling on their part which is the crux of my dispute. This was a serious error on their part in not providing the warning that should have been on the bottle label. They are diverting the issue away from the label to the bottle. I do not disagree with their conclusion about the bottle. But because of their failure to inform by a warning on the label I felt safe in laying the bottle on the Formica countertop. I suspect an imperceptible amount of the content ran down the bottle to the bottom of the bottle and the chemical in the bottle ate away at the countertop. Again by their stating a warning was on the bottle is an admission that there should have been a warning because of how dangerous to surfaces this chemical is. I cant believe they are losing site of the basis for my complaint under the circumstances unless they are intentionally trying to evade liability for the property damage the product caused due to their failure to inform.

  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously complained against this company dud to its low quality washing detergent, they once **** agreed to send $20 bucks worth of coupons for other better products but once again for the third time never did

  Business Response

  Date: 08/08/2022

  Thank you for the chance to respond.

  We will review this incident further and at this point since the consumer is indicating that they still have not received the coupons, we will verify the mailing address once again and send the coupons in a traceable manner to this consumer. 

  Thank you.