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Business Profile

Warehouse Services

Metropolitan Warehouse Delivery Corp

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metropolitan Warehouse Delivery Corp has 2 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 62 Customer Reviews

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    Review Details

    • Nicole W

      Date: 08/02/2022

      Nicole W

      Date: 08/02/2022

      Horrible service. Delivery was supposed to happen today. An hour before the deadline, I called them just to check. The sofa was never loaded and no one ever reached out to me. I called them an hour in advance of their delivery window to find out it wasn't loaded. Terrible.

      Metropolitan Warehouse Delivery Corp

      Date: 08/03/2022

      Hello ******,Thank you for providing your feedback to Metropolitan Warehouse. We have reviewed your order and this has been already reported as didn't pass quality control to our customer support team and the vendor in order to provide a resolution on this matter. Please accept our deepest apologies for the delayed notification, for any further updates about this order, please reach out to vendor as this will be resolved trough them.Best regards,

    • Lisa J.

      Date: 07/26/2022

      Lisa J.

      Date: 07/26/2022

      We ordered a kitchen nook through Amazon on Prime day. We were given the delivery dates of July 15-July 26. We were contacted by both the seller and the shipping company in the beginning of our order around July 5th confirming the order, address and phone number. My husband and myself have spoken with the shipping now four times as of today. My husband spoke with them this morning and was told our item would not be delivered until the week of August 1st. I spoke with them and was told by different representative that our shipment was not on the books for delivery due to an incorrect phone number and they were not able to contact us. Explain to the representative that that was completely incorrect and exactly how many times. My husband and I have spoken with them confirming everything including earlier today. I asked why was the item not placed on the books for delivery when they spoke with my husband. The representative would not give me an explanation but only asked again would I like for the item to be placed on the books for delivery of the week of August 1st. I told him. Please do and asked did I need to keep calling back to make sure it was there. We contacted the company. The sold us the kitchen nook and even asked if we could go pick the item up from the warehouse of which that would not be an option. I have ask the company for a full complete refund of the item back plus the shipping cost I paid to my Amazon credit card since the item has not in will not be delivered in the set time frame given of which we canceled all of our plans including vacation to be here. Also, asking for the cancellation with full refund since this company has a continuing history of the exact same issues along with the same complaint of claiming incorrect phone numbers. As of now I have not received any correspondence in reference to receiving a refund.

      Metropolitan Warehouse Delivery Corp

      Date: 07/27/2022

      Hello ****, we are in receipt of your submitted complaint. We would like to first and foremost apologize for the experience you had with your order scheduling. In reviewing your case, our support team received an authorization from the vendor for the release of the order in our facility on 07/26/2022. Our team confirmed you have been informed about this today.For any refund requests it will be necessary you to contact store/vendor directly as all those types of requests are followed up and completed by them. Best regards,

    Metropolitan Warehouse Delivery Corp is NOT a BBB Accredited Business.

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