Reviews

This profile includes reviews for Metropolitan Warehouse Delivery Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Metropolitan Warehouse Delivery Corp has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Metropolitan Warehouse Delivery Corp

  960 High St Perth Amboy, NJ 08861-3086

• 

  Metropolitan Warehouse Delivery Corp

  2565 Brunswick Ave Bldg O Linden, NJ 07036-2433

Review Details

• Review fromJohn W

  Date: 09/28/2022

  1 star

  John W

  Date: 09/28/2022

  This was the worst delivery experience Ive ever had. TWO times a four hour window was missed. They refused to schedule the delivery on a day I was off for MY couch and a service that they charge $395. Their customer service people said they were only going to miss by 30 minutes! They argued with me about the time, and I finally had to end it when I told them I had it in writing on text. When they finally got to my delivery (14 out 17 deliveries is what I was told), they were 5.5 hours late for their 4 hour window they established. They put me 14th after missing my previous delivery time a week before when they tried to deliver it at 8 pm an hour after my four hour window. It gets better when they arrived. They did not call. They were at my house while I had to leave work. The couch was smudged with their hand prints. They could not fit it in the door. They asked to go to the back door. They dirtied the couch more and managed to knock off one of the buttons! I actually felt sorry for the delivery guys they probably thought it was just a job. They didnt know it entailed customer service and clearly had no training. They obviously had no education as to the value of the delivery as they stood it on its back and on its side. They were polite is all I can say that it is positive. They tried hard. A nightmare of an experience. They said if I wanted any sort of refund I should go back to the furniture company! Avoid them.

  Metropolitan Warehouse Delivery Corp

  Date: 09/29/2022

  Hello ****, Thank you for providing your feedback to Metropolitan Warehouse. I am truly sorry to hear your delivery experience was not satisfactory. We will make sure to review this feedback with all parties involved and take all necessary actions to prevent this happening again and improve our future experiences.Thank you,Best regards,

• Review fromAngelina B.

  Date: 09/27/2022

  1 star

  Angelina B.

  Date: 09/27/2022

  Supposed to receive delivery of furniture on Oct 1st. Checked my tracking today and find out the scheduled delivery date has been canceled. Called to find out what was going on and they said they cant give a date for delivery and that they would check with their teams and get back to me at some undetermined time. Now my furniture is just in their warehouse somewhere.

  Metropolitan Warehouse Delivery Corp

  Date: 09/28/2022

  Hello ********, Thank you for providing your feedback to Metropolitan Warehouse. We are sorry to hear you are experiencing challenges with us and order is taking longer than expected to be delivered. I have received a confirmation from our terminal that we're expecting to receive your items in our ****** (**) facility by 09/30. Once we receive the confirmation from our team that all items are prioperly scanned, our Dsipatch team will contact you to properly schedule anew delivery date and window.Thank you, Best regards,

• Review fromJulio m

  Date: 09/23/2022

  1 star

  Julio m

  Date: 09/23/2022

  Worst experience ever, had a deliver of a bed set from 10am-6pm on Sept 20th and they called me 5 minutes before 6pm to say they couldnt deliver it now until Oct 4th. I explained I was leaving the country on the 29th and they said I would receive a call to get it delivered before the date. They called me on the 23rd to say theyd be out on the 29th, real incompetent agents that must not read notes since I leave the country that day in the morning. Immediately called ****** to cancel my order for a refund.

  Metropolitan Warehouse Delivery Corp

  Date: 09/26/2022

  Hello *****, we're in receipt of your submitted complaint. We would like to first and foremost apologize for the experience you had with your order delivery. I have reached out to our terminal and Dispatch team to properly review what caused this misscommunication and prevent happening again in the future. I have notified our customer support team also about this cancellation so they properly follow up with the vendor.Best regards,

• Review fromSharon L

  Date: 09/16/2022

  5 stars

  Sharon L

  Date: 09/16/2022

  I had a great experience with Metropolitan Warehouse. They delivered two couches to my ** home today. I was very impressed with their pre oommunications as to delivery status and timing. And the delivery men were great. Couches were arranged and rearranged to suit, lega attached, pillows all arranged, I was very impressed! They even helped me apply felt pads to the leg bottoms. All debris was removed and I was ready to take a nap! Five star rating from me if 5 is the highest! **************

  Metropolitan Warehouse Delivery Corp

  Date: 09/19/2022

  Dear ******, We at Metropolitan are delighted to have you share your positive experience with us. We will share this feedback with our team to acknowledge and reward their efforts. We strive for world class service to all of our customers ensuring memories are delivered one piece of furniture at a time.Best regards,

• Review fromKaren S

  Date: 09/10/2022

  1 star

  Karen S

  Date: 09/10/2022

  I have had furniture delivered by this company twice. The first time they damaged the furniture, the front door and the ceiling in the hallway. The second time they delivered what was to be a replacement for the damaged furniture, they left the furniture on the front porch. I could not get out my front door, the furniture was too heavy for me to move and I had to hire another moving company to get it from my front porch to the bedroom where it was to be.I called the company to rectify the situation, but they were absolutely no help. If you order something on line, be sure that this company is not doing the delivery. They are rude and careless.

  Metropolitan Warehouse Delivery Corp

  Date: 09/12/2022

  Hello *****, Thank you for providing your feedback to Metropolitan Warehouse. In reviewing your case, when the order was registered with us by the vendor, they chose the ***************** level. This means doesn't include any appointment scheduling or installation, also the placement of your furniture is outside of your home and doesn't require any signature. We as the carrier, do not select the type of service that the customer will receive, that is determined by the vendor/store.For more details about service selected please reach out to the vendor/store directly, they will gladly follow up on this matter with you.Thank you for your understanding.Best regards,

• Review fromElisabeth D

  Date: 09/08/2022

  1 star

  Elisabeth D

  Date: 09/08/2022

  The worst!!! I ordered a dresser from ****** and this is their shipping company so you are captive to their incompetence.The dresser arrived damaged- I made the shippers pack it back up and take it **** That was 2 months ago. I have been on the phone between shippers and ****** to try and get them to send a new one. Today I received an email saying they are sending a truck to pick up the dresser!!!!!I cant get help from anyone. Im now going to hire a lawyer.

  Metropolitan Warehouse Delivery Corp

  Date: 09/09/2022

  Hello *********, Thank you for providing your feedback to Metropolitan Warehouse. We are sorry to hear your order took longer than expected to be redelivered. The new item received form the store was only reflected as received and scanned 3 days ago in our receiving facility. We have been informed by our Dispatch team that delivery has been saved for the week of September 12th. and they have properly notified this to you.Our Dispatch team will reach out to you soon to provide the assigned specific delivery date and window.Best regards,

• Review fromAbby F

  Date: 08/24/2022

  1 star

  Abby F

  Date: 08/24/2022

  This company is complete garbage. We ordered a sectional from ******* who had my delivery address and phone number correct on my confirmation. Metropolitan sent me a link to book my delivery appointment, I did that and took off work to be there for the delivery. They NEVER showed up when I called they conveniently had my cell phone number wrong and said the sectional hadnt arrived yet and the delivery was canceled. Fine, I get it you cant deliver something you dont have. Fast forward a couple days and they reach out to schedule a Saturday delivery we reschedule plans to be home and again they dont show up and there was NO call. Of course their records show that someone called to say that their delivery driver didnt show up. The best they can do is a Wednesday delivery, I told them this is unacceptable and I need my issue expedited, I voice my frustrations and the customer service rep hangs up on me! Today is Wednesday and my husband stays home from work to be there for the delivery. It shows up and they have the wrong pieces. UNBELIEVABLE!! The delivery guys have the audacity to blame ****** for the mistake, saying they shipped the wrong pieces. However, after speaking with ******* Metropolitan would have never accepted the order if the pieces were incorrect!! Metropolitan failed miserably at every turn in this process and I will be reporting back to ****** that they should not use them to deliver anything going forward.

  Metropolitan Warehouse Delivery Corp

  Date: 08/25/2022

  Hello ***** thank you for providing your feedback to Metropolitan Warehouse. We are deeply sorry to hear you experienced challenges with us and lack of communication. Our customers must be informed about any delay or changes on delivery dates. We will reach out to our management team to properly investigate all details provided on your submitted complaint to prevent this happening again and improve our future experiences. Regarding incorrect items received, we have reached out to our support team to properly follow up with vendor and provide a prompt resolution on this matter.Best regards,

• Review fromNiki F

  Date: 08/23/2022

  1 star

  Niki F

  Date: 08/23/2022

  Absolutely atrocious! They are holding my delivery hostage in *******, **, and refuse to let me pick it up. And all of their delivery attempts have been canceled. The last attempt was unsuccessful because they simply forgot to load it on the truck. They have had my item for almost 30 days. Please do not do business with this company. Read all the other reviews.

  Metropolitan Warehouse Delivery Corp

  Date: 08/24/2022

  Hello ****, we are in receipt of your submitted complaint. we would like to first and foremost apologize for the experience you are having scheduling your order. We have reached out to our terminal on what is the reason for this delay. We have also flagged your order as top priority and once we receive an update from our terminal team, we will contact you immediately to advise when we will proceed with your delivery. Thank you,Best regards,

• Review fromDale C

  Date: 08/23/2022

  1 star

  Dale C

  Date: 08/23/2022

  They failed to deliver my order, on the day they choose. Poor **************** and showed little interest in fixing the issue with the shipment. Just did not care at all.

  Metropolitan Warehouse Delivery Corp

  Date: 08/24/2022

  Hello ****, thank you for providing your feedback to Metropolitan Warehouse. This is highly appreciated. We're truly sorry to hear this delivery was not completed on original scheduled date, we were informed by our delivery team that they were unable to continue the route due to mechanical issues with truck. Please accept our deepest apologies for this unexpected delay, our dispatch team confirmed that your delivery will be completed on Thursday, Aug 25th, 2022 from 11:00 AM to 03:00 PM.Best regards,

• Review fromJanet B.

  Date: 08/05/2022

  1 star

  Janet B.

  Date: 08/05/2022

  Can I please, please give this company a zero?? This aggravation has continued for months trying to get ********* furniture that was ordered from ******.Initially it took a couple of months to set up delivery, but only a one piece from a set was received. Reportedly the remaining pieces were "lost in transit". ********* processed a new order. That was eventually cancelled by Metropolitan, but no one can tell me why.So ********* processed another replacement.Through it all I will received random emails from Metropolitan to set up a delivery date, but when I call them they say they have not received the furniture yet.Now as of yesterday, ********* is saying that Metropolitan reported the furniture was lost in transit AGAIN, but I cannot get Metropolitan to verify that.At this point I am praying we can get refunded and buy from someone else.Please do not use this company. They are horrible and will give you a huge run around.I cannot understand why a company like ****** continues to use their services."I apologize and we are checking on it" can only go so far.Stay away!!!

  Metropolitan Warehouse Delivery Corp

  Date: 08/08/2022

  Hello *****,We are in receipt of your submitted complaint. We would like to first and foremost apologize for the experience you are having scheduling/receiving your order. I have reached out to our terminal on what is the reason for this delay and to please locate this item as soon as possible. Once we receive any information, we will proceed transfering to final terminal and we will immediately reach out to you.Best regards,

  Janet B.

  Date: 08/08/2022

  So I asked at one point to speak with someone in management and to file a formal complaint with Metropolitan, but never heard from anyone, so I am not expecting much of a response.