We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sports Memorabilia

Forever Collectibles

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Memorabilia.

Complaints

This profile includes complaints for Forever Collectibles's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Forever Collectibles has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 2 items prior to Christmas. I only received one item. I reached out to the company via email and phone and I am not hearing back and I would like a credit. After the fact I did some research and see that they are not a reputable company.FOCOORDER #ECFC1259157 THANKS ******! WE'RE ON IT.Your order's in. We're working to get it packed up and out the door - expect a shipping confirmation soon. We will notify you when it has been sent. View your order or Visit our store Order Delay Notice:Due to current measures to protect the safety of our distribution center employees, your order may be subject to delays in processing and delivering your order. Order summary SKNFCPLGONG_p_compact_cropped.jpg?v=1639New York Giants Cropped Logo Light Up Knit Beanie 1 discounttag-d1f7c6d9334582b151797626a5aeCHGO (-$3.00)$30.00 $27.00 BPNFPROPACTNG_p_compact_cropped.jpg?v=16New York Giants Property Of Action Backpack 1 discounttag-d1f7c6d9334582b151797626a5aeCHGO (-$4.50)$45.00 $40.50 Subtotal $67.50 Shipping $11.95 Taxes $5.28 Total $84.73 USD You saved $7.50 Customer information Shipping address ******************************* ******************************************************************************************* Billing address ******************************* ******************************************************************************************* Shipping method Standard | 3-7 business days If you have any questions, reply to this email or contact us at ***************************************

    • Initial Complaint

      Date:12/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of ************* slippers and have never received them. I have reached out to them multiple times and get no response. I even found a phone number that didnt work. I want a full refund for my purchase. These people are frauds.

    • Initial Complaint

      Date:12/26/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order 12/12/22 and paid for it. I've sent 2 email communications asking about delivery with no response from them. The only way to reach them is :CONTACT US CUSTOMER SUPPORT Got a question for us? Need to get in touch?Go for it. Drop us an email.We're available Monday-Friday 8am - 5pm EST.Emails and direct messages are typically answered within ***** [email protected] received this email 12/14 1:51 pm ORDER #ECSFI1371890 Your order is on the way Your order is on the way. Track your shipment to see the delivery status View your order or Visit our store ***** tracking number: ************ Can you assist in establishing contact and/or refund?Thank you *****************************

    • Initial Complaint

      Date:12/22/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order thru their website on 11/14 for 2 holiday ornaments. The order # is ECFC1229450. I have tried to call their offices at the number listed on their social media sites numerous times over the past month with no answer, no returned calls, and one hang-up after waiting on hold for their finance department. I have emailed them 3 times at *************************************** with NO response. I have also tried messaging them thru their Instagram account and get the same automated message every time -- please email us at *************************************** Against my better judgment, I would actually like to receive the two items. I would have even settled for a "supply-chain" problem with an estimated time of delivery. Absent those options, I just want my money returned. The complete lack of communication has soured my respect and willingness to do business with this "company" ever again.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company within minutes of placing an order to change the size. I received a canned email in response promising contact within ***** hours. I never heard back and now they have delivered the wrong size. This is a Christmas gift. Now what do I do? Having no contact available besides email that they do not answer.

    Forever Collectibles is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.