Complaints

This profile includes complaints for Miele, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miele, Inc.

  9 Independence Way Princeton, NJ 08540-6621

• 

  Miele Inc.

  680 8th Street Suite 169A San Francisco, CA 94103

• 

  Miele, Inc.

  69 Smithe St Vancouver, BC V6B 1C3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband purchased a C3 Complete Vacuum at Canadian Tire December 4th from Canadian Tire for a Christmas gift. I used the vacuum for the first time January 4th and first time using it, the cord retractor button broke which makes it inoperable due to the cord not staying retracted. Contacted Miele via email and was told to search for a repair person and if none were on their list, to try one of 6 others. We live in a small town so of course there was nobody on the searchable list, however, I called two optional ones, one in ******* and one in ********. Both are over 900 km away. Both told me that it needs to be shipped to them at my own cost. Finding this ridiculous, I called Miele customer service and was told that yes, I need to ship the vacuum to them at my own cost but they could give me a voucher to use for Miele Accessories. Shipping this vacuum will be well over $100.00. Absolute worst customer service and absolute worst warranty service. Wish I could take it back but of course Canadian Tire doesn't allow returns or exchanges on vacuums that have broken.

  Business Response

  Date: 02/04/2025

  Hello NJ Better Business Bureau,

  Thank you for making us aware of Ms. ******* matter, as well as the opportunity to respond to it. Upon review of the Better Business Bureau complaint, it appears the customer resides in ******. This account pertains to ********************** USA and it is recommended Ms. ***** contact Miele Canada to arrive at a resolution.

  Best regards,

  Quality Assurance - Miele USA

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with order **********. I never received the order. I guess It required a signature, and *** attempted to deliver it just once and then accidentally re-routed it back to your warehouse. I called your customer service and asked for help but no one really helped. Eventually I called back and asked for a supervisor, and I was on hold for a while and then they told me they found someone and they would call me back in 10 minutes. The guy called like 15 min later, but he apologized profusely, promised to get the refund processed within 48 hours since they had already gotten the items delivered back, and he said he was sending me all these items for free for the major inconvenience (I never requested it he just offered):1703250 Caps DownCare 6p. US/CA ******** Coloureds detergent UltraColor en,fr,es ******** Detergent UltraDark en,es,fr ******** Set Cartridge 6xUP 125Edition US+ B2C US Tmp.act.disc. He told me he would follow-up shortly with an email to confirm the courtesy order for those items and he would call me back in 48 hours to confirm the refund. He never emailed me and he never called me back. I tried escalating to another supervisor. I had to wait 3 days for them to call me back this time, it was a women. She took all the info and said she would look into it and call me back the next day. I never heard back from her. I'd like the items I was promised, and I would like the full refund for my order.

  Business Response

  Date: 01/14/2025

  BBB,

  Thank you for making Miele aware of Mr. ********* complaint.

  A representative from Miele attempted to contact this consumer today. A follow up email was sent to this consumer with our contact information.

   

  Regards,

  Miele Quality Assurance

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a case on dec 17 2024. I Have called multiple times (never a call back as was promised). Jan 13 1025 I called back and was told referred to a repair company. Then I was told to contact a different repair company. No answer there.For 5 grand, I expect better service than this for a 2 year old appliance. This appliance was a warranty replacement for my previous machine. Miele should at least schedule the repair call - warranty or not. How can you sell a machine for that price that you refuse to assist with servicing.

  Business Response

  Date: 01/14/2025

  BBB,

  Thank you for making Miele aware of Ms. ***** matter.

  A representative from Miele has spoken with Ms. *** and will be following back up tomorrow with additional information.

   

  Regards,

  Miele Quality Assurance

  Customer Answer

  Date: 01/15/2025

  
  Complaint: 22805047
  
  I am rejecting this response because: I did not receive the follow up call backs as promised today. 
  
  
  
  Regards,
  
  ******* ***

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Miele refrigerator failed while under warranty. It is is not repairable. Miele has repeatedly promised to address the situation but that not occurred. The situation has been uncorrected for about a month.

  Business Response

  Date: 01/07/2025

  Hello NJ Better Business Bureau,

  Thank you for making us aware of Mr. ********** complaint and for the opportunity to respond to it. We have been in contact with the customer and provided an acceptable resolution. 

  Best regards,

  Miele ***************** group

  Customer Answer

  Date: 02/11/2025

  
  Complaint: 22778212
  
  I am rejecting this response because:

  Miele did not send anyone to service the refrigerator for 10 days after it failed. It was then determined to be non-repairable and Miele did nothing for 30 days until suit and a BBB complaint was threatened.  Then Miele offered a smaller cheaper replacement.  This was fraudulent and is itself the potential subject of a suit   Miele ultimately refunded the purchase price, but not the installation cost of $200, and offered nothing for lost food $500, and inconvenience of no refrigerator for month $500 (but much greater if we go to court). 

  The warranty has failed of its essential purpose and any limitation on remedies is now inapplicable.  

  A financial settlement will be required, or I will proceed in court and seek attorneys fees under Minnesota law and punitive damages.  Thank you for your attention  to this.  

  
  
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address ongoing issues with the Miele range I purchased, for which I have experienced persistent problems since its installation. For reference, the relevant service history can be found under Miele Service Order Number: *********.
  
  To date, a Miele technician has visited my home on four separate occasions, yet the issue remains unresolved. The technicians have attributed the problem to the LP setup; however, I have another stove in the same environment that does not exhibit similar issues. As a result, the range—which cost $14,000—has been rendered unusable.
  
  Despite numerous attempts to reach a resolution through your customer service channels, the matter remains unresolved.

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vacuum from Miele online. once I received the vacuum, I noticed there was a peculiar smell coming from it. I called me early, but they told me sometimes that happened with brand new vacuums and to just give it some time and also try a different filter. I have tried everything and after a couple months that smell has still not gone away I contact miele to have the vacuum replaced and they have been giving me the runaround for three months now, I did everything they told me including taking it to two different repair shops every time I call customer service they tell me they’re working on it and they’ll get back to me within 24 to 48 hours. The vacuum is still under warranty and I have yet to have them replace it at the end of this month so I think they’re dragging their feet so that can run out even though I’ve complained about this for more than three months. All I want is for miele to replace the vacuum so I don’t have to deal with the smell.

  Business Response

  Date: 11/19/2024

  Hello NJ Better Business Bureau,

  Thank you for making us aware of Ms. Olson's matter. Since the consumer's complaint to the Better Business Bureau we have been in contact with her and offered a replacement vacuum.

  Best regards,

  Miele QA Group

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ****** *****

  Customer Answer

  Date: 11/21/2024

  
  Complaint: 22537061
  
  I am rejecting this response because: After filling the BBB complaint the company finally agreed to exchange (order #**********) the vacuum. They told me that I had to send in my old one before they can send out a new vacuum. I told them I had severe allergies and that I am worried about doing that but they left me no choice. They said as soon as they receive the old one they will send out a new one. In the mean time I received an email from BBB asking if my complaint had been resolved. I said yes because at that time I believe it was and I was getting a new vacuum. 12 days later I am still waiting on the vacuum. I called Miele customer service and I found out that the new vacuum is on backorder and has been and that they will not be able to send it out until HOPEFULLY December. I told them that none of that was related to me before me sending back my vacuum. Now I have no vacuum for weeks and have severe allergies. I have been taking extra medicine just to try to function. Had I known that I will not be receiving this vacuum for week I would have requested a different vacuum and gladly paid the difference. But instead they misinformed me and knowingly told me to send a product back that they knew was back ordered and I would not receive it for a while. Today when I called I asked what they can do to remedy the situation. They told me nothing. I advised them that I will be filing this complaint and will send them my health bills since I'm not dealing with allergies because of not having a vacuum that I can use for weeks. All I want them is to make this right and not lie to their customers. They should have offered to send me a different vacuum considering that it took months of dealing with them on this issue.
  
  
  
  Regards,
  
  ****** *****

  Business Response

  Date: 11/21/2024

  BBB,

  Thank you for providing Miele an opportunity to respond.

  The issue Ms. ***** has experienced is not covered under the standard Miele warranty. As a goodwill gesture Miele allowed a one time courtesy replacement.

  Currently our inventory did not allow for an immediate shipment of the replacement unit. Once our inventory returns to normal levels in approx 1.5 weeks your new vacuum will ship.

   

  Regards,

  Miele Quality Assurance

  Customer Answer

  Date: 11/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased October 6, 2024 1 Duoflex HX1 Vacuum It was advertised as smoothly transitions from hardwood to carpet Each time it goes over carpet the brush stops...the only "carpet" it works on is one that is as hard or flat as wood. I asked for my money back and they gave me service centers...there is nothing broken to service...It is just not designed as advertised

  Business Response

  Date: 12/03/2024

  Hello NJ Better Business Bureau,
  
  
  
  Thank you for making us aware of this consumer's complaint, as well as the opportunity to respond to it. We have reached out to the consumer and provided an acceptable resolution. 

  Best regards,

  Miele Quality Assurance

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised the install of a replacement convection oven for one that stopped working. After 3 visits where the oven was unable to be fixed, I was told to contact QA for the next steps. After more than three calls where I was told that QA would call me back, I reached QA who said a replacement would be installed and I should wait for the installation company to call me. That never happened. I called QA several times again and I was told they would call me back. That never happened.

  Business Response

  Date: 11/19/2024

  BBB,

  Thank you for providing Miele an opportunity to respond to this matter.

  Today Miele was able to speak to Mr. ***** and found a mutually acceptable resolution.

   

  Regards,

  Miele Quality Assurance

  Customer Answer

  Date: 01/02/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We have resolved all issues with Miele. Thanks for the intervention. They responded and straightened out everything
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding ongoing challenges with Miele Customer Support and ****************** I purchased am application package at a cost of over $50K In January and have had nothing but repeated problems since the day of installation.Customer service has been a nightmare. Of recent at the end of August my ice maker on my new freezer stopped working. A Miele Technician came out on September 9th to replace the faulty part. However, the work they did resulted in an overnight leak which damaged my hard wood floors. It has been well over a month and still cannot receive payment so I can move forward with my floor repair which is water damage, The representatives are rude make you jump through hoops refuse to allow you to speak to a manager. It's a nightmare. I have complete documentation and email strings I can share. Additionally I've also had problems with my $21K ********* following up today 10/21 Igot ***** ******** who tell me ***** misinformed me and that its Mieles process that payment is only after it comes out of my pocket. He was rude, refused to listen and also refused my requests to speak to his manager. Thats when I asked for the make of his organization's Executive which is you. He also gave the name of ******* *****, Manager of ***************** whom he claims is not a point of escalation.

  Business Response

  Date: 10/24/2024

  Hello NJ Better Business Bureau,
  
  Thank you for making us aware of Ms. ********** complaint and allowing us the opportunity to respond to it.  Our team has been in contact with the customer and arrived at an amicable resolution to their matter.
  
  Respectfully,
  
  Quality **************** Miele ***

  Customer Answer

  Date: 10/24/2024

  
  Complaint: 22453257
  
  I am rejecting this response because:
  
  The situation has not been full resolved for the floor damage as I am still awaiting compensation and a response as to when I can anticipate receipt.

  Additionally, I havent been contacted regarding my issues with the range at all.

  
  Regards,
  
  ****** ********

  Business Response

  Date: 11/15/2024

  Hello,

  We have been in touch with Ms. ******** regarding status of her check. The range was serviced on 10/15 and found no issues with the machine. The consumer was directed to contact a plumber.

  Best regards,

  Miele QA Group

  Customer Answer

  Date: 11/15/2024

  
  Complaint: 22453257
  
  I am rejecting this response because:

  The prior visit of the repair tech was the cause of the leak and the subsequent visit I on the 15th made it worse.  After their visit we had constant smell of gas and the loosened the pipe even more.  As a result we had to have a plumber come and repair.  They saw evidence of someone having either stepping or putting weight on the epilepsy causing the leak.  
  

  Keep in mind we didnt have this problem until the Miele repair tech came and repaired the range fan.  Thus my complaint is once again Miele repair caused a problem and then refuses to either fix it or compensate for the the repair.

  I am still yet to received the compensation for the damage to my floors for the water damage caused by the repair for my freezer as well.

  It would help if Miele management would be open to ever actually speaking to a customer who purchased over $50k in appliances.  The customer care is extremely lacking with this company.  They want your money but never want to actually speak with a customer.

  
  
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Meile oven quit working at the end of June 2024. ***** directed us to a ***** certified service company (we have used them before) and they came out to review the issue. Once here they ran tests and called Meile support to assist. They could not identify the issue but thought it could be the circuit board (***** suggested that). They ordered a board and came back (after two weeks waiting on the part) and after ***lacing the board and talking with ***** support the oven still did not work. The service company came back out to run more test to see if they can find any issues with Meile support on the phone. We are now into August. ***** suggested one of the fans needed to be ***laced after testing showed it could be malfunctioning. When the service company received the fan, they ***laced the fan in the oven with Meile support on the phone, and it still did not work. ***** then suggested the service company get the diagnostic tool from ***** and load that into their PC. It took a couple of weeks for the service department to receive and download the tool (download took over 6hrs). Once downloaded they came out and ran tests while on the phone with ***** support using the tool but could not identify an issue. ***** requested the service company send them the data from the diagnostic tool and they would contact them (the service company) with possible solutions once they look over the data. The service company sent the data to ***** on 8/29. ***** never contacted the service company. I called Meile on 9/13, 9/17, 9/24, 10/1 and 10/4 with a promise to have a supervisor call me back on four of the calls, no one from ***** ever contacted me. On 10/4 a customer service *** from ***** took the time to complete a complaint and provide that number to me (********) with a promise someone from quality assurance would contact me within 2 business days.

  Customer Answer

  Date: 10/15/2024

  I have not heard from the business in response to my complaint. I called them again on 10/14 and was again promised a return call and again have not heard from Miele. 

  Business Response

  Date: 10/22/2024

  Hello NJ Better Business Bureau,
  
  Thank you for making us aware of Mr. ********* complaint and allowing us the opportunity to respond to it. We have confirmed the consumer is scheduled for service on 10/24/24.
  
  Respectfully,
  
  Quality **************** Miele ***

  Customer Answer

  Date: 10/22/2024

  
  Complaint: 22382076
  
  I am rejecting this response because:

  I have not been notified of a service call and have serious concerns they intend to follow through. They have promised to have a supervisor call us back five times (I have the dates) and have not received a call. Since this complaint our Miele steam oven has now stopped working. All of our appliances were bought brand new when we built the house in 2019 and closed on it in 2020. That makes three Miele appliances that stopped working (built in coffee maker, oven and steam oven) since we closed on the house. 
  
  
  
  Regards,
  
  **** *******

  Business Response

  Date: 11/19/2024

  BBB,

  Please be informed that both this consumer and Miele have come to an agreement to resolution.

   

  Regards,

  Miele Quality Assurance