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Business Profile

Appliance Repair

A&D Appliance Service Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

This profile includes complaints for A&D Appliance Service Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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A&D Appliance Service Corporation has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 11 I scheduled an appointment for my Clothes dryer to be repaired through LG and then was forwarded to the A&D Appliance repair company to have it repaired The appointment got scheduled for June 16 between 8 AM - 12 noon they were a no call no show. I called them looking for why they were a no call no show and they came up with a bunch of lame excuses that I should have been made aware of so I wouldn't have taken off of work. I asked the rep a few times to talk to the supervisor and she flat out ignored my request so I did use profanity towards her cause she was being disrespectful the supervisor got on the phone finally and was also very disrespectful and unprofessional the customer is always right. I feel like I deserve a full refund and also compensated for the day that i had to take off from work for nothing . obviously the customer is going to be upset when they take a day off and no one shows or calls.

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 3 years ago, we purchased a wall oven, combined microwave through Frigidaire. We have been having a problem with the oven part. When we are cooking and open the oven door, the timer keeps going off continuously. We call Frigidaire and they contacted A & D to come fix it. We pick mornings because my wife is ill, we are in our 70s so doctor ************ are made for the afternoon especially in the winter. The guy came out, said he needed to order a part. We made another appointment, they were supposed to be here in the AM, never showed up till 5. Never notified us, we cancelled an appointment, he came, put the part in and left. It started happening again. I called, made another appointment for the 12th, this past Monday, they never showed, I called, they said, it was fixed, I explained the situation again, made another appointment for the 15th AM, when they didnt show, I called. The girl at A & D, was going to have the assistant manager, ********************* us back. ****** called, said the guy called yesterday, which was the 14th and we were out at an appointment, I told the guy that the appointment was the following day and I was not home. All in February, yesterday the 15th, no show so when I spoke to the company, ****** insisted it was fixed and the appointment was the 14th, I explained that it was today the 15th. He called me an idiot that I didnt know what I was talking about, I repeated the problem and the scheduled appointment, also, he kept insisting it was a range, not an oven and wouldnt listen. He called us back and gave us a different address and number, I explained, that was not me, he wouldnt listen again. I think I know my address and number. What happened to the customer being right, he then called me an a****** and to find another company. I called Frigidaire and they are sending another company which we did schedule. We are not asking for the money back but to either fix it or tell Frigidaire, it needs to be replaced.

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After numerous visits from an A&D Appliance Repair tech it was determined that my stove could not be fixed. In order for my warranty company to order a new stove they need a claim number from A&D. I've called A&D several times and was told I'd get a phone call back with a case number - no one ever calls. I'm now stuck unable to get a new stove ordered as I'm unable to get this needed case number!

      Business Response

      Date: 09/25/2023

      he has been given his case file number numerous times his issue is with ******* the holder of warratny per them this unit is out of warranty and have no obligation to him his case file # is ******** he keeps calling us when he should be calling mfg at **********. we dont make guarrentee or warranty his product this is his problem to deal with we have no say over the next part of his complaint 

    A&D Appliance Service Corporation is NOT a BBB Accredited Business.

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