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Business Profile

Art Supplies

Cra-Z-Art

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Cra-Z-Art puzzle at a retailer in *******. I completed the puzzle but there was a piece missing. I contacted the company the first week in September. I filled out the online form and got an email from ******* in Customer Support promising to send me a replacement puzzle within 4-6 weeks. After 8-9 weeks, I emailed them but got no response. I telephoned them 3 times and had to leave a message every time. No response. My latest correspondence to them earlier this month was another email simply asking that they honor their commitment to replace my puzzle. I receive no responses. I have a copy of the email correspondence.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased this Braid Bead and Twist for my grandaughter for christmas. We have tried 3 sets of batteries and the item does not work. I have left over 3 messages, and send atleast 3 emails to them with no response. This company must be a fraud if they cannot get back to a customer in over 2 weeks

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2022 I purchased a puzzle made by Cra-Z-Art. When I put the puzzle together there were pieces missing. I sent an e-mail to their consumer affairs office and explained the problem. I asked if they could send me the missing pieces. They said they work very hard to make sure every puzzle leaves the factory perfect., but mistakes happen. They said they would like to send me a replacement puzzle, but if not in stock it would be a similar puzzle from the same collection. They asked me to send them some additional information which I did. They respond back saying it would be 4 to 6 weeks for me to f=get the replacement. They then sent another e-mail saying it would be 6 to 10 weeks. After the 10 weeks passed, I still had not received the replacement puzzle. I sent an e-mail asking about the replacement. Consumer affairs said they had not heard anything from the puzzle department. They said they would put me on a rush for the replacement. Its now been over 6 months and I still have not received anything and they have not responded back to my last 3 or 4 e-mails. I would like my replacement puzzle.

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the following e-mail to Cra--Z-Art on April 27th: I have two puzzles the ***** piece ***** *********, ************* and the 999 piece Holographic Downtown. Its always disappointing to do a puzzle and find out youre one piece shy of the complete picture. Having two of your puzzles, from two different lines, both missing pieces, is more than disappointing, having spent hours putting together these puzzles BEFORE you find out that that one piece is missing.Through various correspondence, they offered to replace the puzzles. I then informed them that, having already done those puzzles, I would prefer different puzzles, the ***** piece ***** BRIENZ TOWN AND FLOWERS and a ***** piece puzzle. No problem -- I should receive them in 4-6 weeks.To date (one day short of 15 weeks!), and through much correspondence, including phone calls, but no voice mails as the mailboxes were FULL ( no doubt unhappy customers), most of which were both ignored and unanswered, no such puzzles have appeared. I still want the promised ***** piece BRIENZ TOWN AND FLOWERS, but have changed my mind regarding the ***** piece puzzle -- now desiring the ***** ******************************************************* replacement puzzles, as well as an apology for the complete LACK OF CUSTOMER SERVICE!

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