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Business Profile

Laundry Equipment

SEBCO Laundry Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ******** where this company has washers and dryers in the basement of the building. Many tenants have complaint about the problem with both washers and dryers that more than a reasonable amount of money is used because the company don't repair the issues with the following. Me personally have called for refunds and of course no answer and no monetary reimbursement. Many tenants choose to do laundry elsewhere but due to health issues, it's difficult for me to do laundry somewhere else, unfortunately. Please attend to this situation. Thank you

    Business Response

    Date: 04/07/2025

    Dear Ms. ******************** customer service department has tried reaching out to you a few times by phone and email with no response.

    Our tech has been out to the building and found no issues with the equipment.

    Unfortunately your explanation does not match what our service history shows.

    Thank you,

     

     

     

     

    Customer Answer

    Date: 04/07/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******** *********

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dryers installed in this location are CLEARLY a fraudulent mechanism for this company to artificially bump up line revenue (defrauding investors as well, aka fraud).These dryers take HOURS to dry loads of laundry, requiring a minimum of three runs per. A few weeks back, my clothes took approximately 5 hours to dry. I paid for SEVEN runs, and items were STILL wet. Service has been requested multiple times, and the company does not service these machines, they merely take out money.I contacted Sebco, and the individual, *****, with whom I spoke, LAUGHED about the notion of hard working people being defrauded, and mentioned being very happy to be part of this theft. Disgusting. It would not be surprising to learn Sebco is run as an organized crime front for laundering money and supplying income cover to criminals for tax purposes. I want the dryers repaired, and I want a full refund of every cent Ive paid to this company in the last year. Im sick and tired of cowardly thieves, cheats, grifters and cons.

    Business Response

    Date: 02/17/2025

    Dear Mr. ***************** are sorry to hear about the dryer issues. We sent a tech out to your building to increase the temperature a few degrees for each setting. All the dryers are heating up to the proper

    factory temperature. ***** gave you a credit on Friday for the 2 dryers for a total of $4.00.

    We will extend another $20.00 as a courtesy.

    We hope this helps.

    Thank you,

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These new washers and dryers were installed in 2024 I have made payment on my debit card over 80 00 dollors. From those ***** I have been able to wash and dry may be 6 times. Either they don't wash or dry last money I put on was ***** which I had 2 loads to dry. 3 aptemp dry only once keep complaining they won issue refunf

    Business Response

    Date: 01/27/2025

    Dear Ms. ****************** customer service department has made several attempts to reach out to you.

    We need to hear from you exactly what you are having trouble with because your claim is not

    justified with your description. We will reach out again today to try and resolve this matter.

    Thank you,

    Customer Answer

    Date: 01/27/2025


    Complaint: 22810555

    I am rejecting this response because:they have not even try to get in contact with me I believe they are in business to make money there washer and dryer really don't work 50%of the time they will charge you the cost and not give you the service 



    Regards,

    ******* *******

    Business Response

    Date: 01/28/2025

    Dear Ms. ****************** customer service department reached out to you on January 15, 2025 at approximately 10:00 a.m. and left a voicemail.

    Today, January 28, 2025 ***** from customer service spoke to you regarding this matter and gave you her extension for any future service requests.

    Unfortunately, we cannot support the refund due to the information given.

    Thank you,

    Customer Answer

    Date: 01/30/2025


    Complaint: 22810555

    I am rejecting this response because: one they never left a voicemail on my phone it's a line phone but yes I spoke to ****** and she offer no solution I loaded between October 2024thur December 2024 onto my sebco wash card ***** jn wish there machine charge me but did not provide service I called in October about a refund but got no solution between October and November and December I didn't want to add anymore money to the card know it would be a waste other customer told me to double dip still dryer wouldn't work feels like a slot machine lucky if they wash and dry I did to wash and dry but not my ***** dollars worth like about 6 times 



    Regards,

    ******* *******

    Business Response

    Date: 01/31/2025

    Dear Ms. ******************* again based on your description of what occurred we cannot support a refund of $80.00.

    If in the future the machines do not operate correctly please call our customer service department immediately so they can assist.

    Thank you,

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reporting fraudulent charging behavior with the Sebco machine at The *********. The machine on my floor has been double-charging for each wash cycle. It deducts $2.25 when I insert the card and then another $2.25 when I press start. I have documented multiple instances of $2.25 being deducted simply by inserting my card, without even starting a cycle.This double charging me has resulted in approximately $150 in unauthorized charges. Please refund me immediately and please fix your machines. It is unacceptable and fraudulent behavior.

    Business Response

    Date: 01/06/2025

    Dear Mr. ************** sounds like you are leaving your card in too long. A representative from our customer service department will be calling you

    to go over the steps.

    Thank you,

     

    Customer Answer

    Date: 01/06/2025


    Complaint: 22762099

    I am rejecting this response because:

    That is incorrect. I have tried inserting the card (deducts $2.25 on insertion), then removing the card before hitting start, but the machine does not start. 



    Regards,

    ******* ****

    Business Response

    Date: 01/06/2025

    Dear Mr ************** have scheduled a tech to come to your location for tomorrow, January 7th.

    You will have the opportunity to show the tech exactly what is happening.

    I hope this helps.

    Thank you,

    Customer Answer

    Date: 01/09/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* ****

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    sebco provides laundry app services through my magic pass app. 3x in 2 weeks app has failed, charged account and either frozen laundry machine or recharged for load. service requests go unanswered through app and information is difficult to come by and rectify.

    Business Response

    Date: 08/20/2024

    Dear ******************,

    We apologize for your inconvenience. If you have issues in the future please call our customer service at ************ and we will be happy to help with any issues you are experiencing.

    We have credited your Magic Pass account in the amount of $8.00. I hope this helps.

    Thank you,

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the course of over a year, I have made at least five calls on various dates to SEBCO regarding issues with the laundry systems in our apartment building. The issues included: washer machine displayed "no H2O" after inserting payment; washer machine filled with water but did not wash or spin clothes. Both issues have occurred more times than I can count to myself and members of my family. As mentioned, at least five calls were made on separate dates to complain and request refunds. The first call resulted in a promise of a check to be mailed out to my address. After a month of no check, I called back. Each call back was handled the same way: they apologized and noted that they saw the refund request in the system, but the check was never mailed out. This issue has been escalated several times and I have still not received a check. At this time SEBCO's washer machines have taken about $50 in incomplete wash cycles from me and my family. Instead of constantly trying to get my money back, I would rather they just fix or replace the machines because aside from the money that has been wasted, my time has been wasted as well.

    Business Response

    Date: 05/31/2024

    Dear ************,

    Our records do not show any recent service calls to this laundry room. The last updated call was ******* of 2023.

    We do see a refund of $6.00 that was approved but there was an error regarding the check being mailed.

    The refund check will go out immediately.

    Thank you for your patience and understanding.

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacting Sebco Laundry systems *** regarding the broken machines in the building I live in since June 2022. Specifically, one dryer has not worked since June 2022, They will email me back and say the machine has been fixed so I will use it again and find out it is not fixed after I have lost my money. They are wasting my time and costing me money every time I try to do laundry and they do nothing about it. One of the dryers has been broken for over 2 years. It has happened to other people in my building as well. They did send me a refund of $2, which nowhere near the amount of money I have lost in their non-working machines.

    Business Response

    Date: 04/26/2024

    Dear ********************,

    We do not show any history or service calls for this location regarding the machines being out of order. One of our customer service reps will be in contact with you within the next few days to collect more information regarding this matter. Hopefully we can resolve this with you over the phone.

    Thank you,

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 3 e-mails to 7 different executives at Sebco regarding my problem. No one has responded to me. Here's the situation:There have been issues for several months with the washers in my building, culminating in a major issue on Tuesday 1/9/24.During summer 2023, I was washing clothes in machine #2 when the cloth belt that goes with 1 of my dresses disappeared in the washer. Several weeks later, after another residents shirt got stuck in the agitator of that machine and a tech had to come out to service it. My belt was found totally wound inside the agitator.Then, a few weeks later, machine #3 spread either indelible grease or mold onto a brand new bath towel, two hand towels, a pair of socks, and a pillowcase. Clothing should not come out of the washer dirtier than when it went in.Then on January 9th, my top bedsheet got completely stuck in the agitator of washer #4. A tech finally came a week later (1/15) after several calls by our super to your company. He was able to release the sheet after taking a hammer to the agitator. The sheet has grease stains and a hole in it, so it is a loss. In addition, that same washer ripped the zipper off of a pillowcase. The super found it underneath the agitator when he initially tried to help release the sheet.Other residents have spoken to me in the laundry room, expressing similar concerns about the machines ability to clean without making the contents dirty and / or damaged.I recognize that the laundry facilities are use at your own risk. However, in the 30 years that Ive been using apartment / communal washers, Ive never seen anything like this. I seek $85 to recoup my costs for purchasing replacement linens due to damage incurred by your machines (new bath towel, two hand towels, a pair of socks, pillowcase, and a set of sheets). More importantly, there is obviously something wrong with the Maytag washers at *********** that needs to be addressed thoroughly.

    Business Response

    Date: 03/20/2024

    Dear ****************,

    We sincerely apologize for all of your inconvenience. We at SEBCO strive to have outstanding customer service. We will refund $85.00 as requested back onto your Magic Pass card.

    As far as the machines are concerned they are currently all in good working condition.

    Thank you,

    Customer Answer

    Date: 03/20/2024

    Dear Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  ***** from Sebco called me promptly and was a pleasure to speak with.  Thank you again for your help.  I appreciate it.

    All the best,
    *****************************

  • Initial Complaint

    Date:09/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My building has a laundry room and SEBCO is the company that provides the washers and dryers. I started doing my laundry at 7am and its now 11:26 am and I still have 2 loads drying ** the washers dont spin all the water out! I spent $4.50 trying to spin water out! I spent $5.25 drying THE SAME LOAD. I reached out to the company previously about the state of the machines and told that it would be looked in to. I also requested a refund in their website to the tune of $25. I only received a measly $3! This company is literally stealing tenants money! However the laundry card machine is ALWAYS working!

    Business Response

    Date: 09/25/2023

    Good Day ****************,

    We're sorry to hear about your unfavorable experience with our machines.

    A tech will be scheduled to look at the equipment.

    A one time courtesy card in the amount of $25.00 will be sent to you.

    Thank you.

     

     

    Customer Answer

    Date: 09/30/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our building ************** changed the laundry system from Sebco to Hercules, but we have the money in the card. I send my card to address that Sebco told us 3 months ago. They promised to send us money back according on the card, but we still not receive it.

    Business Response

    Date: 07/20/2023

    Dear ********************,

    We apologize for the delay. Your check was mailed out July 14, 2023.

    Check# ****** in the amount of $9.15.

    Thank you for your patience.

    Customer Answer

    Date: 07/21/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

SEBCO Laundry Systems is NOT a BBB Accredited Business.

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