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Business Profile

Laundry Equipment

SEBCO Laundry Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The laundry payment system of Sebco has been broken at my residence for 4 weeks. I have called 8 times and submitted a request to fix the payment system. Without a working payment system, residents and my neighbors are unable to do laundry because they cannot add money to their account. I have gotten 2 calls back from the company both promising that the problem was fixed when the payment system is still broken. It has been impossible to get an employee on the phone or to get answers about when the payment system will be fixed.

    Business Response

    Date: 06/23/2023

    Good Day ****************,

    Please provide your address of residence so we may look into this matter.

    Thank you,

    Customer Answer

    Date: 06/27/2023


    Complaint: 20224131

    My residence is ***********************************************************



    Regards,

    *************************

    Business Response

    Date: 07/05/2023

    Good Day ****************,

    We apologize for your inconvenience. A part needed to be ordered which delayed the repair.

    The payment system has now been repaired and is in excellent working condition.

    Thank you for your patience.

  • Initial Complaint

    Date:06/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost $10 in total on malfunctioning machines in ************************* that ate my money and did not work. I reported to ***** on 5/1 and she promised a refund of $10 total for these 2 events. My authorized rep and sister, ******, phoned her on 5/17 to check status of refund. Now she said the refund wasn't approved so my sister asked for supervisor, *****. She reviewed issue, approved the refunds and assured her that a refund in the *** of $10 would be processed and mailed within 2 weeks as checks go out every 2 weeks. She gave my sister a confirmation # of ****** when asked. By 6/8, no refund had been received. ****** called ***** and asked the status and she said that check numbers had been assigned so checks have been printed, but she wasn't sure if they were mailed. She said she would check with Accounting & call her back. When no call came, my sister phoned & left messages on 6/9, 6/12 and twice on 6/13 for her to call back & advise when my $10 refund would be mailed to me as this is a terrible hardship as I am on low fixed income. ***** never picked up the phone or returned any of her messages. As per other consumer complaints listed here, it seems that this is a common practice of Sebco to lie to consumers that their refund is generated and coming, but never in fact gets mailed to them. I am requesting immediate refund of the approved $10 lost on your malfunctioning laundry machines.

    Business Response

    Date: 06/16/2023

    Dear ******************,

    We are sorry for any inconvenience. Our techs believe you may have inserted and withdrew your card too quickly resulting in this issue.

    Your refund check issued on May 19, 2023 in the amount of $10.00 was unfortunately misplaced.

    I was able to locate it and will mail it out today, Friday June 16, 2023.

    Thank you for your patience.

    Customer Answer

    Date: 06/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7th I loaded my SEBCO Card with $20. when I went use the card in one of the machines, I was prompted to a .75 balance (which was my original balance). I immediately called the SEBCO 800 and left a voicemail. That coming Monday, 1/9 I called customer service where they told me a refund card will be mailed. After a few weeks I entered a follow up to the request on the SEBCO website. I followed that with a voicemail. Today, 2/13/23, since no refund nor no information had been received I called customer service. After some time the ** REP advised that management had done an in person reconciliation on 1/9 and no extra funds were found on the machine. Therefore no refund would be given.SEBCO failed to notify me of such findings. SEBCO did not respond to my numerous inquiries. Also, the system does not provide with receipts. I would assume that their tech found the extra $20 and kept it and reported no extra money was found. The ** rep did not let me escalate the complaint. Basically said their decision was final and no further investigation would be done. For me this more than just the $20. Its the abuse to a a community of primarily black and brown people that these people think they can take advantage of. They dont dignify us with responses. Its a basic take it or leave it as you dont have a choice and will never have a choice.I could understand them denying my claim had I been a frequent offender. But this absolutely not the case. This is just bad business and bad customer service. No its actually abuse of power.

    Business Response

    Date: 02/16/2023

    Dear ************,

    We're sorry to hear you had an unfavorable experience with SEBCO. I did confirm with our tech that the collection did match the audit.

    It's unfortunate you believe our tech took the money. We will like to extend a one time courtesy and send you a $20.00 card.

    Thank you,

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has refused to refund an overpayment of $63.75. The refund is not disputed by the company, and the customer representative has tried repeatedly to get the funds released. She even provided a check number associated with the refund. However, the company has failed to send the check, despite numerous attempts over several months to resolve this matter.

    Business Response

    Date: 10/18/2022

    Dear ****************,

    We apologize for the delay. We have been short-handed in staff. What address should I mail the check. We have two addresses.

    One is a ******** residence and the other is ****** *****.

    Please confirm which address we should mail it to.

    Once received I will overnight the check by FedEx.

    Thank you for your patience.

    Customer Answer

    Date: 10/18/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming I receive the check as promised.  Please let the business know to use the ***** address: ********************************************************************************* 75231. 

    Regards,

    ***********************

  • Initial Complaint

    Date:10/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The card machine that enables residents to add money to a card to operate machines is constantly broken. Especially over the weekends.This weekends experience is now the eighth time in as many months I was unable to do weekly laundry. This affects the entire buildings residents, ************...

    Business Response

    Date: 10/17/2022

    Good Morning ****************,

    We apologize for this inconvenience. A tech will be out to your building today, Monday October 17th to fix the machine.

    Thank you for your patience.

SEBCO Laundry Systems is NOT a BBB Accredited Business.

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