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Business Profile

Credit Repair Services

Square One Credit Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 my father passed away; at the time my family was renting a home. When my father passed away, we of course lost his income contribution to the home... Upon advising my landlord of this issue they proposed us the plan to either buy the home or vacate the premises. In attempt to keep my family together my mother and myself attempted to purchase the home, yet our credit was not up to par. I was referred to Square One to repair our credit in a 4-month plan. We were asked to pay a total of $4000.00 in which we had to **** valuable jewelry to obtain the funds requested. Amongst that time frame the representative I was paired with had very little to no follow up, they only conversated amongst my initiation. Here we are 3 years later still in the same credit situation, evicted from our home as well as a garnish placed on my wages. I attempted to reach the company that holds the garnishment they won't speak to me directly, only to Square one which gets me nowhere. I would like my $4000.00 back and release of my POA from them.

    Business Response

    Date: 02/26/2024

    We signed on ******* and her mother ********* for a 90 day program in March 2022.
    Upon enrollment in our program ******* had 5 negative accounts in collection totaling $28,430.00 and her mother had 6 negative accounts in collection totaling $20,779.00.
    We verified these accounts were their responsibility and obtained settlement offers on all of the negative accounts within the 90 day program. 
    ******* and ********* were unable to pay these debts back. We extended the program free of charge and continued to work with them on their file and repayment options that would work with their budget until December 2022 (6 months past the contracted agreement). ******* and ********* never took advantage of the settlement offers and the monthly repayment options presented to them and as a result still owe this past due debt and since then have had wage garnishments placed against them. ********* even contacted us a few months regarding her wage garnishment she was aware of and asked us to call to find out how much longer she had payment on this which we did and told her that duration as well as her other option to pay off in full.  Both women were aware of the consequences by not paying back their past due debt.

    Customer Answer

    Date: 02/26/2024


    Complaint: 21308054

    I am rejecting this response because:
    This does not solve my issue only prove nothing was done on our behalf nothing was communicated or settled. 

    Regards,

    *****************************

Square One Credit Management is NOT a BBB Accredited Business.

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