Complaints

This profile includes complaints for Samsung Electronics America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Samsung Electronics America Inc.

  85 Challenger Rd Fl 7 Ridgefield Pk, NJ 07660-2118

  
• 

  Samsung Electronics America Inc.

  40 Seaview Dr Secaucus, NJ 07094

  
• 

  Samsung Electronics America Inc.

  356 Center Point Blvd. North Augusta, SC 29861

• 

  Samsung Electronics

  169 Progress Dr Manchester, CT 06042

• 

  Samsung

  356 Centre Pointe Blvd Simpsonville, SC 29681

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started about 9 months ago. Ice maker on freezer has stopped working Freezer is in the 30s degrees Fridge is in the 50s degrees

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ************* complaint related to his Samsung refrigerator.  Our records show the agent assigned to the claim spoke with Mr. *********** on 5/20/25 as well as corresponded with him via email to discuss the case.  Our records further show the agent explained to Mr. *********** that the refrigerator is out-of-warranty but as a one-time accommodation, offered to set up service covering parts only on the repair.  Please be advised that Mr. ************* refrigerator is over a year old, is out of its one-year manufacturers warranty and due to the age, it does not qualify for any accommodations; the cost of any out-of-warranty repairs would be at his expense.  Regrettably, outside of our offer to cover parts only, there are no accommodations for this claim.  However, if Mr. *********** would like to accept the aforementioned offer, please have him reply to our agents' email directly for further assistance.  Thank you for contacting Samsung Electronics America, Inc.  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung issued an update to their galaxy s24 smartphone that made the phone work less effectively. The update has caused multiple malfunctions and Samsung seems to not be fixing these issues. It's suspected the company has sabotaged the update to force obsolescence and trap customers into buying new devices.

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ******** complaint related to his Samsung Galaxy S24 phone.  Our records show the agent assigned to the claim spoke with Mr. ******* on 5/19/25 as well as corresponded with him via email to discuss the case.  Our records further show the agent explained to Mr. ******* that Samsung's warranty is service based and offered to set up mail-in service for the phone, but he declined the offer.  The agent also advised Mr. ******* that he can visit one of Samsung's walk-in store locations and an in-store staff can assist him with the issue(s) he is experiencing with the phone.  Please be advised that Samsung's warranty is for service and all efforts to repair the phone has to be exhausted before we can offer any other accommodations.  Regrettably, outside of our offer to set up mail-in service for the phone, there are no accommodations for this claim.  Thank you for contacting Samsung Electronics America, Inc. 
  
  

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a bunch of samsumg foldable phones and habe had nothing but problems z fold 5 fold6 flip 4 all of them have broken at the center screen i have had warranty tickets that samsung has canceled on all phones now some are out of the 1 year I have had 5 z flip4 1 fold 5 and 6 fold 6 *** I habe a fold 6 now *** with the fold 6 I am having a problem with your programing and I feel its criminal it is ao picky on chargers that will charge my phone I did not spend 2 grand om a phone to not charge with anything other then samsung blocks/boards this is not *** advertiseit does how ever say on my phome to use original cable witch who keeps the original cable for years and also who only had c to c also my tap a9 the needs a nee screen and the ticket was canceled

  Business Response

  Date: 05/17/2025

  Hello, this customer is leaving a review for **********************. We are ********. Wrong business. Many thanks 

  Customer Answer

  Date: 05/18/2025

  Well if this is not the right company then I am requesting BBB to send it to Samsung!

   

  Business Response

  Date: 05/18/2025

  ******* *******
  
  I am writing on behalf of ************ to formally demand the immediate removal of a consumer review currently published on our BBB business profile.
  
  The review in question is clearly intended for Samsung, not Sambboho. We are a small business specializing in handmade dog accessories, and we have no affiliation whatsoever with Samsung or its products. Despite multiple attempts to resolve this matter through your standard review dispute process, the review remains live and continues to cause reputational harm to our business.
  
  Maintaining a knowingly inaccurate and defamatory review constitutes negligence and may result in legal liability. If this matter is not resolved within five (5) business days, we will be forced to pursue legal remedies to protect our brand from further damage. This may include a formal complaint to the ************************ (***), legal action for defamation and tortious interference, and additional claims as advised by counsel.
  
  We urge you to act responsibly and uphold the integrity of your platform by removing the incorrect review without further delay.

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ******** complaint related to his Samsung Galaxy Z phones and Tab 9. Our records show the agent assigned to the claim corresponded with Mr. ******* via SMS to discuss the case. Our records further show the agent offered Mr. ******* mail-in repair service. Please be advised Samsungs warranty is for service and all efforts to repair a product has to be exhausted before we can offer any accommodations. Regrettably, outside of repair, there are no other accommodations for this claim. If Mr. ******* would like to proceed with service, please have him contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America, ****

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I strongly recommend people to not buy any Samsung products they s**** up my tablet. They left my tablet reboot it's constantly

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. ******* complaint related to his Samsung tablet. Our records show the agent assigned to the claim corresponded with Mr. ****** via email to discuss the case.  Our records further show the agent requested Mr. ****** provide the model, serial, and IMEI numbers for the tablet but as of today, 6/03/25 he have not replied with the requested information.  Please have Mr. ****** provide the agent with the aforementioned information in order to proceed with the claim.  Thank you for contacting Samsung Electronics America, ****  We apologize for any inconvenience our customer may have experienced with this case.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought in Nov ********************************************** **. They were delivered, and installed. 1.5 years later the refrigerator has stopped working, the freezer is completely useless, and the refrigerator portion isn't staying to cold. I've tried all the remedies without any luck. I'm waiting on a service technician to look at it, but I'm going to have to pay to get it fixed. The fridge isn't even 1.5 years old and it stopped working. I've researched this and have seen from other consumers this is a huge issue. What is anybody going to do about it? I can't afford to replace a refrigerator. Who is going to help me, I feel like no one cares?

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. ****** complaint related to his Samsung refrigerator. Our records show the agent assigned to the claim spoke with Mr. ***** as well as corresponded with his via email to discuss the case. Our records further show the agent offered Mr. ***** a refund for the refrigerator and he accepted the offer. The agent submitted a refund request and an eCoupon 5*****I5I4 in the amount of $1,710.00 was sent on 5/28/25 to Mr. ****** phone **********, and email *********************** for the refrigerator. If Mr. ***** has any other concerns, please have him contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconveniences our customer may have experienced with this case.
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lets start with I talked to an agent in Samsung care and told him I had an abrasion scuff to my frame on the left side near my s pen. Theres absolutely nothing else was wrong with it, and the chat agent told me since its esthetic it would be a full replacement of the device with a deductible off 99. *o I said okay Ill do my claim, so I processed it. Theres only one to select on the insurance claim site which is cracked screen, but I also notated The frame had an abrasion or a scratch on it from the cement, which is next to the * pen on the left-hand side on the corner thats the only thing that was wrong with the phone. I mailed my phone off for an insurance claim where I stated that the frame of the phone was scraped by cement next to the * pen of my *25 ultra and the people are actually trying to change all these parts when theres no parts that need to be changed I just wanted a new replacement phone, which is what I was told by an agent on chat that I would receive a new replacement phone for a charge of $99 And I put in the notation and yet they still have not done what I needed them to do is send me a new phone Samsung *25 ultra the gold pink color and 512 just my phone thats not scuffed basically.

  Business Response

  Date: 06/02/2025

  Thank you for contacting Samsung Electronics America, Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Ms. ******** complaint related to her Samsung SPen.  Our records show Ms. ******** claim forwarded to our Samsung Care+ team for review.  Our Samsung Care+ team has advised that a Care+ agent made multiple attempts to contact Ms. ******* to discuss the case but has been unsuccessful in reaching her.  Thank you for contacting Samsung Electronics America, Inc.  We apologize for any inconvenience our customer may have experienced with this case.

  Customer Answer

  Date: 06/02/2025

  
  Complaint: 23339891
  
  I am rejecting this response because:
  
  I have not received one call to fix this issue and I have not even received my defective device back yet for me to send it back so they don't charge me another $1000. What I need from you guys is to send me the pink S25 ultra in 512 GB. And my old device back so that I can literally send it back to you guys so you don't charge me again. I was told by an agent that I would get the same color same storage.  And that's all I want. This company has been the most unprofessional company I've ever dealt with in my entire life

  
  Regards,
  
  ******* *******

  Business Response

  Date: 06/09/2025

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to follow up on your inquiry.  Upon further review of Ms. ******* complaint, our Samsung Care+ team has advised that the color for the replacement accommodation she received was an alternative solution.  Our Samsung Care+ team has further advised that they were unable to confirm anywhere that the replacement would be of same color as it is subject to the phone being in stock.  Our Samsung Care+ team has also advised that the security deposit was charged however, on 6/03/25, a refund for the charged amount was processed.  Regrettably, outside of the replacement phone already received, there are no accommodations for this claim.  Thank you for contacting Samsung Electronics America, Inc.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $1800.00 for the stove we bought. All we want is a NEW STOVE THAT WORKS. *************************************************************** January 2025 and ONE JUST ONE week pass my warranty our oven stopped working and should us a code CF-2 we hired a handyman he said our circuit Breaker went out. We went to a company that after 2 months they came back and said it will take a year to get the part. We then went to ****** they sent us the wrong part. Now being REALLY PISST OFF. I called Samsung they ordered the part well two weeks ago my guy came over and we found out they sent us ************* for a TV not OVEN. I called Samsung once again she now tells me it will take a year to get the part. How can your company sell products when you dont even have the inventory to back up your items

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ******** complaint related to her Samsung range. Our records show the agent assigned to the claim corresponded with Ms. ******* via email to discuss the case. Our records further show that the agent advised Ms. ******* the part needed for repair is currently unavailable.The agent suggested Ms. ******* contact any local service centers or parts distributors to assist in obtaining the desired part. Please be advised Ms. ******** range is over 2 years old, is out of its one-year manufacturers warranty and as such, it does not qualify for any accommodations; any out-of-warranty repairs are the owners responsibility. If Ms. ******* has any other concerns, please have her contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** 

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a TV from Samsung in October 2024 that broke. After a pretty lengthy process Samsung honored their warranty and issued a credit for their website for original purchase price. The TV had since gone on sale so it covered the TV and we used what credit was remaining and $xxx cash out of pocket to cover the cost of a new stove. The TV arrived as planned but the stove was canceled and returned during shipping without my authorization. When cashing out they had spread the credit across all items in the cart so when a credit was issued for the return it was far less than the $xxx I had paid out of pocket for the stove. I am seeking a full refund for additional amount i paid out of pocket or the delivery of the stove I had ordered.

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, Inc. We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. Darwell’s complaint related to his Samsung.com order. eCommerce has advised the agent assigned to the claim spoke with Mr. Darwell as well as corresponded with him via email to discuss the case. eCommerce has further advised unfortunately they are unable to process a full refund for Mr. Darwell. Mr. Darwell’s order was a bundle deal and he received the television at a full discount. The agent did however offer Mr. Darwell a $200.00 promo code but he declined the offer. Regrettably, outside the $200.00 promo code offer, there are no other accommodations for this claim. If Mr. Darwell has any other concerns, please have him contact the eCommerce agent directly for further assistance. Thank you for contacting Samsung Electronics America, Inc. 

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, Inc. We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. Darwell’s complaint related to his Samsung.com order. eCommerce has advised the agent assigned to the claim spoke with Mr. Darwell as well as corresponded with him via email to discuss the case. eCommerce has further advised unfortunately they are unable to process a full refund for Mr. Darwell. Mr. Darwell’s order was a bundle deal and he received the television at a full discount. The agent did however offer Mr. Darwell a $200.00 promo code but he declined the offer. Regrettably, outside the $200.00 promo code offer, there are no other accommodations for this claim. If Mr. Darwell has any other concerns, please have him contact the eCommerce agent directly for further assistance. Thank you for contacting Samsung Electronics America, Inc. 

   

  Customer Answer

  Date: 06/05/2025

  
  
  Complaint: 23337837
  
  
  
  I am rejecting this response because:

  The items purchased with the credit were a tv and an electric range. To suggest that I bought those as a package deal doesn't make sense since I was issued the credit due to a warranty reimbursement for a broken tv. The television had gone down in purchase price providing an excess credit that I used in combination with addition cash to purchase the ele tric range. To offer another credit to buy something from your store that is less than the cash paid for an undelivered product is not a reasonable resolution. 

  
  
  
  
  
  Regards,
  
  
  
  Jason Darwell

  Business Response

  Date: 06/11/2025

  Thank you for contacting Samsung Electronics America, Inc., we appreciate the opportunity to follow up on your inquiry.  Upon further review of Mr. Darwell’s complaint, eCommerce has advised that he used the code to purchase a television and a range and because of the promo code he applied for, he got a bundle discount.  eCommerce has further advised that Mr. Darwell never received the range and he was refunded $121.00, since that is the only amount that he paid out of pocket for the range.  eCommerce has also advised that the promo code was applied to the television as a discount and there was a bundle promotion applied with the range.  eCommerce has advised that they do not have any more to be refunded to Mr. Darwell for the order.  Regrettably, outside of the refund already issued, there are no additional accommodations for this claim.  Thank you for contacting Samsung Electronics America, Inc.

• Initial Complaint

  Date:05/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ****** dollar ring from Samsung and I never received it. I attempted to get a refund but was told I had to file a police report for an item that was never in my possession. I would like a refund.

  Business Response

  Date: 06/02/2025

  Thank you for contacting Samsung Electronics America, Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ******* complaint related to his ************************** order.  eCommerce has advised that the agent assigned to the claim made multiple attempts to contact Mr. ****** by phone as well as via email to discuss the case but was unsuccessful in reaching him.  ************* still needs assistance with this case, please have him reply to the eCommerce agent's email directly in order to proceed with the claim.  Thank you for contacting Samsung Electronics America, Inc.  We apologize for any inconvenience our customer may have experienced with this case.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Samsung Galaxy Z flip 5 and within a few months the phone would not charge. I had to mail it to samsung to be repaired under warranty. I decided to upgrade to the Samsung ************* 6 in August 2024 to try and avoid future problems. By Novmber 2024 I had to send the new phone to samsung to be repaired for black/frozen screen. Now 6 months later, May 2025 I had to send it to them to be repaired again for screen problems. I spoke with customer service and explained under Consumer rights I should be given an option of replacing this model phone with another. I spoke with one customer service member who said they would offer a replacement after 2 repairs and another who said that is not the policy. I do not want this phone, obviously there is a problem with the "flip" design and the phone does not function properly. My warranty expires in a few months and I fear I will continue to have problems.

  Business Response

  Date: 06/02/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ***** complaint related to her Samsung Z Flip 6 phone. Our records show the agent assigned to the claim spoke with Ms. **** as well as corresponded with her via email to discuss the case. Our records further show the agent offered Ms. **** a refund for the phone and she accepted the offer. A refund coupon L*****4RRO in the amount of $1,110.00 was sent to Ms. ***** phone number **********, and email ******************* on 5/30/25 for the phone. If Ms. **** has any other concerns, please have her contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconveniences our customer may have experienced with this case.