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Business Profile

Wholesale Electronic Supplies

Samsung Electronics America Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Samsung Electronics America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Samsung Electronics America Inc. has 31 locations, listed below.

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    Customer Complaints Summary

    • 14,885 total complaints in the last 3 years.
    • 4,649 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a current Samsung customer who was under the impression that when I purchased THREE brand new Samsung appliances in the last 5 months and with my recent Samsung experience dealing with the repair of my dryer, Im saddened to say Ive lost faith in your company if that matters to you. In December of 2024 I purchased Samsung - 7.4 Cu. **. Smart Electric Dryer with Sensor Dry - Black for my household myself and my pregnant wife. Again I purchased this product with full confidence at the time that if there were any issues that Samsung would take care of a customer. Well on June 1st I put in my first repair ticket request for my dryer ticket #********** with my first appointment scheduled by Cone Appliances, who is the worst reviewed repair company (1.3 rating out of 5) on ****** reviews. The day of the appointment, their **** ***** called me around 9am that morning, my appointment was scheduled for 2pm that day and said that he wasnt going to be able to come today because I wasnt on his route. He told me that the people in the office dont know his route so dont pay them attention. Mind you it had already been 4 days before I could wash and dry clothes for myself and my pregnant wife.. I thought it was unprecedented and unprofessional to call the day of an appointment to say they couldnt come and they would come whenever they could but did not provide an expected date. Moving on Cone came to my house June 10th to repair my dryer. Needless to say the dryer worked for 1 cycle of clothes and then did not work again, so again myself and my pregnant wife had already wasted detergent and fabric softener washing a load of clothes that would have to sit there a couple of days. On June 12th Cone Appliance came back again to repair my dryer and it again worked for a day before not working again. In the meantime *** had to call Samsung 10 different times. I have not been able to dry clothes in 3 weeks and Samsung seems to be working to not replace the unit at all cost

      Business Response

      Date: 07/02/2025

      Thank you for contacting Samsung Electronics America, ****  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed ************s complaint related to his Samsung dryer.  Our records show the agent assigned to the claim contacted ************ to discuss the case.  Our records further show the agent offered ************ an exchange accommodation, and he accepted the offer. If ************ has any other concerns, please have him contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconveniences our customer may have experienced with this case.

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I feel Samsung scammed me out of $150 with their Trade-in offer. It was a total bold face bait and switch scam They sold me a Galaxy Tab S10 FE+, 256GB. Offering me $150 for my old Galaxy Tab A. After receiving my New tablet and transferring all of my information from the old onto the new tablet. I than factory reset the Tablet as required. A month or so later they email me and say my Tab A was not properly factory reset and I will be charged the $150 SERIOUSLY? If there was nothing wrong with it and this was indeed true than why not send it back and tell me how to properly reset it I mean come on really? There are tons of reviews of people saying the same. It is a total bait and switch scam! They even tell you if you don't answer the door and sign for the return Tablet on their first delivery try they will destroy it and your out the $150 and the tablet. They even give you the option to not have it sent back to you like what the h*** kind of insult is that? I think Samsung just lost a customer.

      Business Response

      Date: 07/02/2025

      Thank you for contacting Samsung Electronics America, Inc.We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. ******* complaint related to the trade-in with his ************************** order. ********* has advised the agent assigned to the claim spoke with Mr. ****** as well as corresponded with him via email to discuss the case. ********* has further advised the agent is currently assisting Mr. ****** with this issue in an attempt to resolve the matter. If Mr. ****** has any other concerns, please have him contact the eCommerce agent directly for further assistance. Thank you for contacting Samsung Electronics America, Inc.We apologize for any inconvenience our customer may have experienced with this case.

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Samsung dryer on July 6, 2024, with my daughter at the local ************************* in *********, **. The dryer had a year manufacture warranty, and I purchased an extended warranty from the store for an additional $200+. The dryer quit working in late March. Since then, I have had a working dryer for a week and a half. They first have to order a part, wait for it to come in, and then schedule a technician. In my area there is only one tech and they only schedule on Mondays. The technician has already been out three times, and now they are scheduling him to come out again. He told me last time that he replaced motherboard, so that was last step. There is always a three week turn around each time. They will come and "fix" it, it may last one day, and then we start the three-week process of getting someone out. I have been asking for a replacement dryer

      Business Response

      Date: 07/02/2025

      Thank you for contacting Samsung Electronics America, ****We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ******* complaint related to her Samsung dryer. Our records show the agent assigned to the claim corresponded with Ms. ****** via email to discuss the case. Our records further show the agent requested Ms. ****** provide the Bill of Sale to review. Ms. ****** informed the agent she has scheduled service through the place of purchase and requested to close the ticket. If Ms. ****** has any other concerns, please have her contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint on behalf of my parents, ***** ****** and ******** ******, with their full permission. They purchased a Samsung RF28HFEDBSG French-door refrigerator (Serial: 0AP94BBJ700177J) in 2017.The refrigerator completely stopped cooling and displayed an 84C compressor error. We followed Samsungs troubleshooting, including soft reset, hard reset, and Forced Freezer (FF) mode. The compressor does not engage properly.Samsung offered a free compressor but is requiring a $120 non-refundable diagnostic fee and $95 labor, plus parts and taxes. Samsung refuses to cover labor because the refrigerator is older than five years.This issue is tied to Samsung Service Bulletin ASC20171005001 and the 2022 class-action lawsuit ****** et al. v. Samsung Electronics America****** Samsung offering the part for free acknowledges the defect.Other customers have received full repair coverage including labor beyond the five-year ***** Samsungs refusal to do the same for my parents is unfair and inconsistent with their handling of similar cases.We are requesting that Samsung cover the full cost of the repair, including parts and labor, as is appropriate when addressing a known defect.Service Ticket: **********

      Business Response

      Date: 07/02/2025

      Thank you for contacting Samsung Electronics America,****  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed *** and Mrs. ******** complaint related to their Samsung refrigerator.Our records show the agent assigned to the claim corresponded with Mrs. ******* via email to discuss the case. Our records further show that the agent advised Mrs. ******* the only option we can offer is an out-of-warranty repair. Please be advised *** and Mrs. ******** refrigerator is 8 years old, is out of its one-year manufacturers warranty and due to the age, it does not qualify for any accommodations; any out-of-warranty repairs are the owners responsibility. If *** or Mrs. ******* would like to set up an out-of-warranty repair to address their concerns, please have them contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, ****

    Samsung Electronics America Inc. is BBB Accredited.

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