Complaints

This profile includes complaints for Samsung Electronics America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Samsung Electronics America Inc. has 31 locations, listed below.

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• 

  Samsung Electronics America Inc.

  85 Challenger Rd Fl 7 Ridgefield Pk, NJ 07660-2118

  
• 

  Samsung Electronics America Inc.

  400 Valley Rd Ste 201 Mt Arlington, NJ 07856-2316

  
• 

  Samsung Electronics America Inc.

  520 Pedricktown Road Swedesboro, NJ 08085

  
• 

  Samsung Electronics

  169 Progress Dr Manchester, CT 06042

• 

  SAMSUNG Telecommunications America, Inc.

  1000 Klein Rd Ste 200 Plano, TX 75074-3757

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 14th I placed an order for the 57" widescreen monitor. At the time, on the Shop Samsung app, there was a promotion for a free 27" monitor and a $125 BestBuy gift card for choosing in-store pickup. I received neither when I picked up the order. When I contacted customer service, they said they couldn't do anything unless I had a screen shot of the offer. Who screen shots everything they order online? A quick search and you can find where they've had the offer before...I'd like either to have the items shipped to me, or refunded the dollar amount of the promotional items.

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, ****We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. ********* complaint related to his ************************** order. ********* has advised the agent assigned to the claim spoke with Mr. ******** as well as corresponded with him via email to discuss the case. ********* has further advised the agent assisted Mr. ******** with this issue and resolved the matter. If Mr. ******** has any other concerns, please have him contact the eCommerce agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

  Customer Answer

  Date: 06/05/2025

  
  Complaint: 23356513
  
  I am rejecting this response because:
  
  Samsung has made an effort to resolve this issue, but still falls short. I have received the Best Buy gift card for opting for in store pickup, that part is resolved. Samsung has also said they would issue me a rebate code for the price of the promotional monitor. The rebate received was for $150, while the monitor in question Lists for $299, currently on sale for $197.99. Using the rebate code provided, it's still $49.79 short. I have already messaged the Samsung eCommerce agent working this issue, still waiting for a response. 
  
  Regards,
  
  ******* ********

  Business Response

  Date: 06/09/2025

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to follow up on your inquiry.  Upon further review of Mr. ********* complaint, eCommerce has advised that the agent assigned to the claim corresponded with him on 6/06/25 via email to discuss the case.  eCommerce has further advised the agent explained to Mr. ******** that the $125.00 promo code he received is in exchange for the Best Buy Gift Card that was not delivered to him.  The agent further explained to Mr. ******** that the promo code for the Gaming Monitor is still being processed, and they will notify him as soon as the processing is completed.  *************** has any other concerns, please have him contact the eCommerce agent directly for further assistance.  Thank you for contacting Samsung Electronics America, ***** we apologize for any inconvenience our customer may have experienced with this case.

  Customer Answer

  Date: 06/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The ********* agent assigned to my case, was very helpful. There was a misunderstanding regarding the first promo code sent to me ($125), That ended up being for the BestBuy gift card, and a day later, I did receive the promo code for the promotional monitor. I am extremely happy with resolution!   
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday we were told that we would be contacted between 24 and 48 hours!!! We have now been without a working refrigerator for about 7 weeks. We have had friends staying at our house with NO WORKING REFRIGERATOR/FREEZER! Buying lots of ice to use in coolers. We have more guests coming in a couple of weeks. We are really upset about this and feel as though Samsung doesnt care!! We paid almost $2000 for this and also purchase a dishwasher, and induction range at the same time. We will never buy Samsung again. Please have someone contact us immediately and arrange to replace this for us or give us a settlement of at least what it would cost. If we have to go buy a new refrigerator we will not be happy and will take action. We had 2 technician here and now they say we need one more!!! ******* ********

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry. Samsung has reviewed *** and Mrs. ********* complaint related to their Samsung refrigerator. Our records show the agent assigned to the claim spoke with *** and Mrs. ******** as well as corresponded with Mrs. ******** via email to discuss the case. Our records further show the agent offered a full refund for the unit and she accepted the offer. The agent submitted a refund request of $2,100.41 for approval and once approved, *** or Mrs. ******** should receive a link from ******** requesting they select their preferred payment method to retrieve the funds. If *** or Mrs. ******** have any other concerns, please have them contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case. 

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Samsung Customer Support,I am writing to formally lodge a complaint regarding my recent experience with Samsung in connection to order number SA153222020.When my range was delivered, the delivery personnel installed it using a 3-prong power cord, despite the fact that my home is equipped with a 4-prong outlet, which is standard for modern electric ranges. Although they managed to plug in the 3-prong cord at the time, the range did not function. Since my home was under renovation and without power, I was unable to test the appliance immediately. I subsequently left for vacation and returned in May.Upon resuming use of the appliance, I discovered that the range would not operate due to incompatibility between the 3-prong power cord and my 4-prong outlet. I contacted Samsungs customer service on multiple occasions, including both the e-commerce and warranty departments, to request a proper 4-prong replacement cord. Unfortunately, both departments refused to provide or replace the incorrect power cord, even though the error was made at the time of delivery and installation.This situation is deeply frustrating. As a customer, I should not bear the burden of an incorrect installation, especially when it involves electrical compatibility and safety. The expectation when purchasing a major appliance is that it will be delivered and installed with the correct components for safe and functional use.I request that Samsung immediately provides a compatible 4-prong power cord at no additional cost. I also ask that you review your delivery and installation procedures to ensure such oversights do not continue to occur for other customers.If this matter is not resolved promptly, I will have no choice but to escalate the issue through other formal channels, including consumer protection agencies and public reviews.I hope to receive a prompt resolution to this issue.

  Business Response

  Date: 06/04/2025

  Thank you for contacting Samsung Electronics America, ****We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ***** complaint related to her Samsung range. Our records show the agent assigned to the claim corresponded with Ms. **** via email to discuss the case.Our records further show that the agent offered Ms. **** a compensation of $30.00 and she accepted the offer. The agent submitted a request for an approval and once approved, Ms. **** should receive a link from ******** requesting she selects her preferred payment method to retrieve the funds. If Ms. **** has any other concerns, please have her contact our agent directly. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung update forced on me. I absolutely abhor iPhone and this so called update has practically made my phone unusable. I know nothing will be done about it because they are too big to fail. I spent my money on this product and it was just fine until now. I will NEVER buy another samsung product again. I want my phone the way it was. This is absolutely ridiculous. I'm looking into legal action, it's like being happy with a vehicle and all of the sudden they say it doesn't use gas anymore and as the consumer you just have to deal with it. I'm so fed up with this garbage.

  Business Response

  Date: 06/04/2025

  Thank you for contacting Samsung Electronics America,Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ****** complaint related to his Samsung Galaxy phone.  Our records show the agent assigned to the claim corresponded with Mr. ***** via email to discuss the case. Our records further show the agent requested the model, serial and IMEI # of the device to review to further assist him. Please have Mr. ***** provide the agent with the aforementioned at a suitable time of his convenience to further proceed with this claim.  Thank you for contacting Samsung Electronics America, Inc.  We apologize for any inconveniences our customer may have experienced with this case.

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18/2025, I order a Bespoke Refrigerator from Samsung. During checkout, I add the Samsung Care+ 3-year plan, as it was promoted at $1. However, upon reviewing my invoice afterward, I noticed Samsung Care+ was not included, despite my clear selection.I contacted Samsungs customer support through online chat. Unfortunately, the experience was deeply unsatisfactory. I was repeatedly transferred without resolution. Eventually, customer support instructed me to call the Samsung Care team directly. Upon calling, the Samsung Care representative was unable to assist and refused my request to speak with a manager.After holding to leave a review, I was offered to be transferred to the Sales team, who in turn wanted to redirected me back to Samsung Care, creating a cycle of frustration. Eventually, I was allowed to speak with a manager, who also failed to resolve the issue. Their only solution was for me to cancel the entire order and place it again. However, I explained that this solution was impractical due to financing via Affirm, as cancellation and reordering would complicate my financial arrangements.Despite explaining that this issue originated from a website error on Samsung's end. Then told i may not even be able to cancel anymore. The manager offered a 5-10% discount on the refrigerator as compensation; however, this does not address my primary concern. My original request remains simple and feasible: add the Samsung Care+ plan to my existing order or issue a corrected invoice so I can pay the $1 charge.Currently, my refrigerator order is still in processingit has not yet shipped. It has been less than 24 hours since the order was placed, leaving ample opportunity for Samsung to rectify this error.I request that Samsung promptly resolve this by adding Samsung Care+ for 3 years to my existing order at the promotional price originally offered. I appreciate prompt attention to this matter and look forward to a satisfactory resolution.

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, ****We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ******** complaint related to her ************************** order. ********* has advised the agent assigned to the claim spoke with Ms. ******* as well as corresponded with her via email to discuss the case. ********* has further advised the agent assisted Ms. ******* with this issue and resolved the matter. If Ms. ******* has any other concerns,please have her contact the eCommerce agent directly for further assistance.Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Dishwasher from **********, once received, it was missing a part (nut and seal for water connection). I sent it back and received a new dishwasher, missing the same part. I contacted Samsung to have the part sent to me and they said it would take 5-14 business days. After that, I called again and was informed my order was cancelled because I did not provide a serial number... So I placed the order AGAIN, THEY AGAIN claimed I didn't provide the serial number. So I MADE SURE they had the serial number. They said they sent an escalation to get the order sent. After a more few days (month total) I was informed a supervisor submitted the order to be expedited (5-10 business days.) I waited 5 business days and called to try and get a tracking number and was informed the order was CANCELLED because it was not outside the 30 day window from the time I ordered it, which is solely due to them cancelling the order so many times!!! It's been almost two month now and when I called and asked for a supervisor, they hung up on me!!! I still don't have any information and no part in sight...

  Business Response

  Date: 06/05/2025

  Thank you for contacting Samsung Electronics America, ****We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Mr. ******* complaint related to the missing part for his Samsung dishwasher.Our records show the agent assigned to the claim spoke with Mr. ****** to discuss the case. Our records further show the agent submitted a request to process a no charge part for Mr. ****** and it was shipped to the address on file. If Mr. ****** has any other concerns, please have him contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

  Customer Answer

  Date: 06/05/2025

  
  Complaint: 23351480
  
  I am rejecting this response because:
  
  Samsung says they are sending a "no charge" part. Of course they would not charge me because the part was SUPPOSED to come WITH the dishwasher in the first place! They are supplying dishwashers with missing parts and are getting away with it because some consumers lack the awareness of what is supposed to come with the dishwasher. I received TWO separate dishwashers and BOTH were missing the part. It took Samsung two months to supply a part when they claim it would be shipped in 5-14 business days. They cancelled the first order because they needed a serial number that they never asked for during the order. They cancelled the second order because they needed a serial number they claimed they had, but didn't. Neither time did I receive a call for additional information. A supervisor with Samsung put in a third order, which was cancelled because now they claimed it was past the 24 hour window to request a missing part!!! Samsung admitted this was human error and should not have been cancelled, but then again I had to wait 5-14 business days. Every time the order was cancelled and replace, I had to wait the full time period. So I sat for two months with a dishwasher uninstalled and in my living room, spending time on washing dishes and money on disposable dishes! All for what? Just for Samsung to say in the end they "sent a no charge part." I am NOT satisfied with their service. God forbid I have ANY warranty covered issues with the dishwasher and have the unfortunate experience to have to deal with Samsung again. Not to mention the fact that I am two months into my manufacture's warranty without even using the dishwasher! 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on the 11th of May i was opening my galaxy fold 6 and a black line went down the middle of the phone. I closed it and opened it back up and the left side messed up. I contacted Samsung and explained what happen and was told to take it to ubreakifix and I did. I went in to the one in ***** and they examined the phone and told me that it would be covered but they do not have the color i needed so call around and see if another store has it. So I did. The edge of the phone where i sit it up and is not covered by my case has the paint chipped and now they will not cover it. So to only make matters worse when I was putting the phone case back on the phone dropped in the store and I was told it definitely wont be covered not because it has been dropped before. This is crazy. I I have gone back and forth with them and it like they don't care. I have tried to use the 1` time 200 charge but now since the phone has dropped I don't qualify for that. They want me to pay almost $600 to fix the screen and i still owe over $1000 on the phone because I just got it almost a month ago. So because of the paint scratched off in the corner it does not qualify for fixing even though i took it to get fixed and it was tested and past the accelerator test then but wont pass now because it was dropped putting the case back on at the store and now i cant get any help. They also need to teach better customer service. People are already bothered that their phone broke and to have to deal with rude and non caring people is crazy. Samsung is my favorite phone and I have been buying them since the mega and this is the worst phone because of this issue ever. I wish i would have read the reviews 1st.

  Business Response

  Date: 06/04/2025

  Thank you for contacting Samsung Electronics America, ****We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ****** complaint related to her Samsung Galaxy Z Fold6 phone. Our records show the agent assigned to the claim spoke with Ms. ***** as well as corresponded with her via email to discuss the case. Our records further show the agent offered Ms. ***** a free-of-charge repair and she accepted the offer. The agent submitted a new service request and provided Ms. ***** with another *** shipping E-Label to send her phone back to our service center for repair. If Ms. ***** has any other concerns, please have her contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

  Customer Answer

  Date: 06/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received notice that my phone has  been fixed and shipped out to me. I am thankful they were able to assist me in this matter.
  
  Regards,
  
  Sekenia *****

• Initial Complaint

  Date:05/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a pre-order via Samsung.com. The order arrived and I received a different item than expected and the order arrived damaged on 5/14. The delivery was noted "damaged" and the delivery company *** took photos of the delivery and provided them to Samsung. I reached out to Samsung that day about the item being incorrect on top of the damages and they were unwilling to assist.
  
  I provided photos today and they are not attempting to tell us that because the delivery exceeded 5 days they are unwilling to resolve the matter (even though today is the 5th day?).
  
  Customer service is clearly outsourced with only canned responses. I've attempted to call Samsung and speak with someone over the phone to which they end the call and text instead. I contacted Samsung's corporate office twice in the past week with no reply.

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Ms. *** ******* complaint related to a refund for her damaged Samsung.com order.  eCommerce has advised that the agent assigned to the claim corresponded with Ms. *** ***** via email to discuss the case.  eCommerce has further advised that the agent is assisting Ms. *** ***** with this issue in an attempt to resolve the matter; a "return work order has been created, and you should receive a call back from *** to schedule a pickup. Please note that you will only get your full refund once the return was successfully received by Samsung returns warehouse."  If Ms. *** ***** has any other concerns, please have her contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America, Inc.  We apologize for any inconvenience our customer may have experienced with this case.

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the business follows through.
  
  
  
  
  Regards,
  
  
  
  ****** *** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction for a new Samsung refrigerator from ****** occurred 4/24/2021. Intermittently over the past 18 months, the ice maker has frozen up so it can't produce ice. Each time, we were able to defrost and the ice maker would resume working. A few months ago, the ice maker stopped working altogether. We contacted ******, which told us that our warranty ran out in April 2023. We contacted Samsung, which told us they would set up service, but that it would be at our expense. We will not put any of our money toward a solution (and also understand that it's a faulty sealing problem and that repairing repeatedly won't permanently fix the defect anyway). After doing a little research, we discovered thousands of other people with the same problem, and that it has been going on for many years prior to our purchase. A class action settlement was reached in January 2024. This is a known issue that Samsung has initiated a service bulletin for, yet they have no resolution and continue to sell refrigerators with faulty ice makers. Happy to provide receipt for purchase as well as all serial numbers/model numbers to pursue a resolution without legal action.

  Business Response

  Date: 06/04/2025

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry. Samsung has reviewed Ms. ******* complaint related to her Samsung refrigerator. Our records show the agent assigned to the claim spoke with Ms. ****** as well as corresponded with her via email to discuss the case. Our records further show that the agent offered Ms. ****** a free-of-charge repair and she accepted the offer. The agent submitted a service request and a Samsung authorized servicer contacted Ms. ****** to schedule the repair. If Ms. ****** has any other concerns, please have her contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our customer may have experienced with this case.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started about 9 months ago. Ice maker on freezer has stopped working Freezer is in the 30s degrees Fridge is in the 50s degrees

  Business Response

  Date: 06/03/2025

  Thank you for contacting Samsung Electronics America, Inc.  We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ************* complaint related to his Samsung refrigerator.  Our records show the agent assigned to the claim spoke with Mr. *********** on 5/20/25 as well as corresponded with him via email to discuss the case.  Our records further show the agent explained to Mr. *********** that the refrigerator is out-of-warranty but as a one-time accommodation, offered to set up service covering parts only on the repair.  Please be advised that Mr. ************* refrigerator is over a year old, is out of its one-year manufacturers warranty and due to the age, it does not qualify for any accommodations; the cost of any out-of-warranty repairs would be at his expense.  Regrettably, outside of our offer to cover parts only, there are no accommodations for this claim.  However, if Mr. *********** would like to accept the aforementioned offer, please have him reply to our agents' email directly for further assistance.  Thank you for contacting Samsung Electronics America, Inc.