Complaints

This profile includes complaints for Samsung Electronics America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Samsung Electronics America Inc. has 31 locations, listed below.

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• 

  Samsung Electronics America Inc.

  85 Challenger Rd Fl 7 Ridgefield Pk, NJ 07660-2118

  
• 

  Samsung Electronics America Inc.

  400 Valley Rd Ste 201 Mt Arlington, NJ 07856-2316

  
• 

  Samsung Electronics America Inc.

  520 Pedricktown Road Swedesboro, NJ 08085

  
• 

  Samsung Electronics

  169 Progress Dr Manchester, CT 06042

• 

  SAMSUNG Telecommunications America, Inc.

  1000 Klein Rd Ste 200 Plano, TX 75074-3757

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Samsung Galaxy s22 ultra on samsung.com I paid 280 dollars because I received a discount for a trade in. 6 weeks with the device (which is past the return period) later and Samsung decided to disable the device. I am now unable to use my device, but I can't return it and get my money back. There is no reason my trade in wasnt acceptable and if that's the case then I should be able to return the new device. Basically I paid 280 and received nothing in return. I have also been threatened that this will be reported to the credit bureaus...it should be reported to the police!

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to respond to your inquiry.  Samsung has reviewed ****************** complaint related to the trade-in with his Samsung.com order.  eCommerce has advised that they did not receive ****************** trade-in phone.  eCommerce has further advised that the agent assigned to the claim requested ************** provide the ***** receipt as proof that it was sent but he stated he was not given a paper receipt.  The agent explained to ************** that in order to submit a request for the new phone to be re-enabled, they need to have proof that the trade-in phone was at least received by ***** but he was unable to provide one.  In addition, eCommerce has advised that the return ***** tracking # ************ does not shows that ****************** trade-in phone was received by *****.  ************** informed the agent that he has already placed a dispute on the order through his bank for the phone.  Regrettably, due to the trade-in device not received, there are no accommodations for this claim.  Thank you for contacting Samsung Electronics America.  

  Customer Answer

  Date: 08/07/2022

  
  
  Complaint: 17580903
  
  
  I am rejecting this response because:
  Nowhere in the terms and conditions is it stated that I need to provide Samsung with any kind of paper receipt. I followed the steps outlined in the terms and conditions, yet Samsung has locked my phone anyway. Now they are asking me to go above what is written in their own terms.
  
  
  
  
  Regards,
  
  
  *********************

  Business Response

  Date: 08/19/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to follow up on your inquiry.  Upon further review of ****************** complaint, eCommerce has advised that the agent assigned to the claim contacted him and requested proof the phone was sent to ***** in order to submit a request to re-enable his device.  eCommerce has further advised that ************** stated that he could not provide anything but he claimed that he went to ***** and he gave the package to someone there.  In addition, eCommerce advised that the agent saw another order #US050099949 that was purchased on the same month with a trade-in that was also not received and the $600.00 chargeback for that order failed as well.  The agent informed ************** about the 2nd order and he told the agent that he will just dispute the charge through his bank.  eCommerce/Samsung's decision related to ****************** trade-in chargeback is final.  Regrettably, due to the trade-in device not received, there are no accommodations for this claim.  Thank you for contacting Samsung Electronics America.   

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May 1, 2022, I sent my earbuds to Samsung to be repaired, as their website told me they were under warranty, based on the serial number. Once received, ********************** informed me they were not under warranty and the charge to repair them was more than I was willing to pay. I was told they would be sent back to my home address. One week later u received a text telling me to pick up my item at **** I called *** to get the location of my item. I was told it was at the auction and would be sent back to the *** store and then delivered to me. This never happened. After getting the runaround from *** for about a month, I was told my item was sent back to Samsung, I was never given an opportunity to pick it up. Now, since the middle of june, I have been getting the runaround from Samsung, I've been told twice my item will be mailed to me, but I have received neither my item, nor any communication as to what's going on. No one at the call center will allow me to speak to anyone able to resolve this. I would love to be compensated for my time and frustration. But at the least I WANT MY EARBUDS BACK. Thank you for or any help.

  Customer Answer

  Date: 07/27/2022

   

  I resolved this complaint. 

  Thank you very much

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Samsung refrigerator allows water to collect under the drawer and then freezes make it almost impossible to open the drawer. When you do get it open you find a fairly thick layer of ice there. This occurs over and over. I called a repair shop and they weren't sure what the problem was and wanted $200 just to come examine. Family told me of theirs freezing up and the technician mentioned the recall on these refrigerators. We bought ours about the same time. We trusted the BBB and JD Power's reputation stating they were good appliances.I see now there are lawsuits for the issues we are both having. This is a $2600 frig. I can't afford to replace and can't fathom what it would cost to repair. Don't know where to turn, so I am coming to your

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to respond to your inquiry.  Samsung has reviewed **************** complaint related to her Samsung refrigerator.  Our records show the agent assigned to the claim spoke with ************ on 7/21/22 to discuss the case.  Our records further show due to the age of the refrigerator, the agent offered to set up an out-of-warranty repair but ************ declined the offer.  The agent explained to ************ that unfortunately, the refrigerator too far out-of-warranty to offer any accommodations outside of an out-of-warranty repair.  **************** refrigerator is over 8 years old, is out of its one-year manufacturers warranty as well as outside of the five-year warranty for the sealed system and due to the age, it does not qualify for any accommodations.  Regrettably, there are no accommodations for the claim.  Thank you for contacting Samsung Electronics America, Inc.

  Customer Answer

  Date: 08/05/2022

  
  Complaint: 17579001
  
  I am rejecting this response because: This sounds like a standard response to not want to cover the repair.  A refrigerator shouldn't start having problems

  in the first two years.  That's when they redesigned this frig and I could no longer get water filters for it.  ************* tried everything.  I bought them

  from Samsung, ********** where they were to be compatible.  NONE worked.  

  This issue is no different.  A $2,000 refrigerator shouldn't have a major issue approaching over half the cost to repair.  I've seen one ******** many complaints about this water leak under the fresh drawer and they helped some of them.  Why bother to trust BBB and JD Power when researching to get a reliable product.

  I worry my food won't be kept at a safe temperature if this water  is leaking internally.  The US /Consumer ************************* is aware of these issues but

  nothing has been done.

  I want a full refund.

  Thank you.

   

  ****  ****

  
  
  
  Regards,
  
  *****************

  Business Response

  Date: 08/11/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to follow up on your inquiry.  Upon further review of **************** complaint, as stated in our initial response, our records show the refrigerator is over 8 years old, is out of its one-year manufacturers warranty as well as outside of the five-year warranty for the sealed system and due to the age, it does not qualify for any accommodations.  Samsung's decision related to **************** refrigerator is final.  Regrettably, there are no accommodations for the claim.  Thank you for contacting Samsung Electronics America, Inc.

• Initial Complaint

  Date:07/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over one month ago our brand new Samsung stove broke. It was a faulty mechanism in the computer and needs replaced or repair. I called to let them know and they hired a repair company to fix it. The appt time was a week out. They cancelled and rescheduled for another week out. On that day I was scheduled for service between 1-4. At almost 4 o clock they called to cancel again. Their soonest to come back was in another 8 days. I called Samsung again and all they would offer to do was find another company. 48 hours later, I had another company reach out to me, and scheduled service again for another week out. This company is well known in our area for being dishonest and unreliable. Im going on over a month now without means to feed my family. I have a 2 and 4 year old. Weve been spending money ordering food. Ive missed two days of work sitting home waiting for the repair company to come. The loss of wages and the money spent on food is frustrating and saddening but the fact that I cant **** for my family is much worse. This is simply unacceptable. There are over 5k people in a group right now complaining about similar issues. These appliances are very expensive and should not be breaking in less than 6 months. Communication has been terrible and its obvious to me that Samsung does not care about people at all if theyll allow my family to go this long without an oven. We need a new oven or a refund immediately so that we can purchase a new one.

  Business Response

  Date: 08/08/2022

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed ****************** complaint related to her Samsung Electric Oven. Our records show that the agent assigned to the claim corresponded with ****************** to discuss the case further. Our records show ****************** accepted our offer of warranty repair on the Electric Oven.  The agent assigned to the claim submitted a request to process the order. If ****************** has any other concerns, please have her contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America, ****  We apologize for any inconvenience our valued customers may have experienced.

  Customer Answer

  Date: 08/08/2022

  
  Complaint: 17578838
  
  I am rejecting this response because:
  
  It took over 30 days to get a reliable company to actually come and address the issue with the oven. Its simply unacceptable having a brand new faulty oven and not being able to provide meals for my children. We should have been given new equipment since it was not able to be fixed in a timely fashion and cost us hundreds of dollars ordering food. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Samsung refrigerator (model #RF263BEAEBC) back in *********************************** 2019. Had technician come out and look at it. Let me know it was a common problem with Samsung. Suggested I shut it down so backed up ice can melt and I could use it again. Technician let me know it would happen again and didn't charge me for coming out. Ice has backed up twice now since last year. This time I did some research and found out how bad the problem is nationwide with multiple Samsung models. Samsung has not had a recall declared nor provided any solutions.

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to respond to your inquiry.  Samsung has reviewed ******************** complaint related to his Samsung refrigerator.  Our records show the agent assigned to the claim made multiple attempts to contact **************** by phone and email to discuss the case but has been unsuccessful in reaching him.  If ******************** still needs assistance with the refrigerator, please have him either return the agents' call or reply to their email directly in order to proceed with the claim.  Thank you for contacting Samsung Electronics America, **** We apologize for any inconvenience our valued customer may have experienced.

  Customer Answer

  Date: 08/04/2022

  
  Complaint: 17578577
  
  I am rejecting this response because:
  
  The only way Samsung can make this right is by announcing a nationwide recall

  and provide reimbursement to everyone the purchased a Samsung refrigerator. 

  Calling me will not accomplish this. Also I am not  interested  calling them back for a discussion 

  about their problematic refrigerators. I will gladly return their phone calls when they

  declare a nationwide recall and announce monetary compensation.

  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7 July 2022, my ******* Wireless Samsung S21 cut off in the middle of a call. Since then, most calls have intermittent audio, that is 3-5 seconds working, 3-5 seconds not working, repeating. A trip to the ******* store on Saturday 7/9 they replaced the *** and said that might fix it. It did not. A return to the ******* store on 7/12 they said your phone is malfunctioning we'll order you a new one. The new on had the same problem. A trip to the ******* store 7/15 at 4PM I was told there might be problem with the network settings in the phone, and they reset the network. This did not fix it. I returned to the ******* store 30 minutes later and was told by another employee, that this was a Samsung problem, since the last software update pushed out 7/5-7. ******* says they can not or will not do anything to resolve this and now I am left with a useless cell phone that I cannot make or receive phone calls on.

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to follow up on your inquiry.  Samsung has reviewed ******************** complaint related to his Samsung S21 phone.  Our records show the agent assigned to the claim spoke with ******************** on 7/18/22 as well as corresponded with him via email to discuss the case.  Our records further show the agent provided ******************** with a list of walk-in repair centers in his area and explained to him that if he is unable to take the phone to one of them, his only other option would be to send it in to our service center for repair.  If ******************** has any other concerns, please have him contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America.  We apologize for any inconveniences our valued customer may have experienced with this case.

  Customer Answer

  Date: 08/04/2022

  
  Complaint: 17578280
  
  I am rejecting this response because:
  Samsung service center was unable to fix the phone, because the problem was caused by a firmware update pushed out by Samsung 7/5-6. The only fix would be a new firmware update from Samsung. Both ******* and Samsung verified this. So, for 22 days my Samsung device was unusable. Although Samsung finally pushed out a new firmware update that finally fixed the problem on 7/29, Samsung needs to take responsibility for the problem they created for their customers and compensate all their users that were affected by the issue for 22 days. A cell phone you cannot make or receive phone calls on is unacceptable for one of the largest cell phone manufacturers. I will not, and I hope everyone else affected by this will not, ever purchase a Samsung product again. Samsung's refusal to admit the problem they caused and provide an immediate work around caused extreme hardship for many of their loyal customers.
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 08/19/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to follow up on your inquiry.  Upon further review of ******************** complaint, our records show the agent assigned to the claim spoke with him on 8/12/22 to discuss the case.  Our records further show the agent explained to ******************** that since he did not send in the phone to our service center for diagnosis, we are unable to determine the issue with the phone.  If ******************** has any other concerns, please have him contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America.  We apologize for any inconveniences our valued customer may have experienced with this case.

  Customer Answer

  Date: 08/23/2022

  
  Complaint: 17578280
  
  I am rejecting this response because: Samsung and ******* lied to their customers from the outset of this issue. They knew within a day or so after the release of a firmware update to their phones, that a bug in that firmware caused intermittent failures of their phones and did not release that information. I and many other customers wasted 10's of hours of time trying to find a fix to the sudden failure of their phones, while Samsung and ******* continued to advise them to swap their phones or send them of bring them to a service center, which they knew could not fix the problem. Only a firmware update which was not available for 22 days would fix the problem. Samsung knew this and left their customers to figure it out, while Samsung and ******* continued to lie about the cause and solution to the problem. This is totally unacceptable from a company with the worldwide presence of Samsiung.
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to buy a new phone and in order to do Samsung requires you to create a new account, but their website is glitchy and it doesn't let you proceed at the step when you have to accept all terms and conditions. I spent a few hours yesterday trying someone at Samsung **************** and tech support help but nobody could. I even drove to Samsung store (i couldn't make a purchase there because they don't offer Samsung financing). They also tried to create an account on their devices and confirmed that the website is glitchy and they couldn't help with this either. So there is no way for me or many others who don't have Samsung accounts to purchase anything online.

  Business Response

  Date: 08/03/2022

  Thank you for contacting Samsung Electronics America, ***** we appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Ms. ****** complaint related to her not being able to purchase a phone without a Samsung account.  eCommerce has advised that the agent assigned to the claim assisted Ms. **** with this issue and resolved the matter by providing her with the link https://account.samsung.com/ to create a Samsung account.  If Ms. **** has any other concerns, please have her contact the eCommerce agent directly for further assistance.  Thank you for contacting Samsung Electronics America.  We apologize for any inconveniences our valued customer may have experienced with this case.

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own multiple galaxy S21 Ultra phones. After the july phone update was pushed to my phone, the audio cuts in and out every few seconds during calls making it unusable. I know personally 4 people with the exact problem. I call in for support and samsung does not acknowledge there is an issue. There is documented issue online but samsung is not doing anything to rectify it. I need my phone for work and am going on vacation and my wife and I both cannot use our phones for calls. Quick ****** of S21 cuts out, displays Samsung Galaxy S21 Owners Report Audio Cutouts on ******* Networks. If calls keep cutting in and out on your Samsung Galaxy S21, you're not alone. Dozens of Galaxy S21 owners report audio cutouts on ******* networks, and according to *******'s tech support, the problem is widespread.2 days ago

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ****** complaint related to his Samsung Smart Phone.  Our records show the agent explained warranty service to ************** and offered mail-in repair service on the Smart Phone.Our records show the explained to ************** we need to have one of Samsung's techs look at the unit for us to further assist, but he refused mail-in repair service for the Smart Phone. If ************** would like to accept the main-in repair service, please have him contact our agent directly for further assistance. Thank you for contacting Samsung Electronics America, ****

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Samsung Refrigerator Model RF28R7351SR/AA Serial *************** on June 5, 2019. Since then the ice maker stops working and ice freezes preventing the removal of the ice bin. The refrigerator has been serviced three times (03/17/2020, 01/19/2021 and 02/09/2022). We are having problems again for the fourth time and service is scheduled for 07/22/2022.

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ******* complaint related to his Samsung refrigerator.  Our records show that the agent assigned to the claim corresponded with **************** to discuss the case further. Our records show **************** accepted our offer of a free-of-charge repair on the Refrigerator ice maker. The agent assigned to the claim submitted a request to process the order. If **************** has any other concerns, please have him contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America,****  We apologize for any inconvenience our valued customers may have experienced.

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase our 85" QLED Samsung Tv on December 2021. After a while we got an issue apparently with an electronic board inside the Tv. ( Ticket # ********** and **********)A Samsung technician came to our resident and supposedly changed the defective part and while doing so he placed the 85" Tv on a blanket on the tile floor and opened the Tv's back panel for repair.While doing so, he was kneeling and had one of his hands on the inside of the glass/screen supporting his weight while reaching the other end of tv to do another task.After the technician left, we mounted the Tv back to the wall and noticed " burnt pixels" on parts of the screen. We contacted Samsung multiple times explaining the issue and sending pictures of the problemed screen. Few weeks later a gentleman from ********** who introduced himself as a Master technician contacted us and wanted live pics of the Tv which we submitted.After his review he supposedly ordered new screen/parts for the Tv to be fixed.After waiting again for weeks, they scheduled us for the repair but unfortunately, they send us the EXACT SAME TECNICIAN who damaged the Tv as his last appointment on the Friday evening.Up on his arrival he contacted Samsung and informed us that this is a " Physical damage" and It's not covered under warranty.He was the person who caused the damage, we were his last appointment on Friday evening and obviously he did not want to admit causing the issue and handle a heavy 85" Tv again!!!I've contacted costumer service multiple times with no result.Even if this is a physical damage it has caused by the Samsung's technician.We respectfully ask for your intervention in this matter to resolve the issue before we force to take legal actions against Samsung and it's local repair company.Sincerely?,*****************************.************

  Business Response

  Date: 08/04/2022

  Thank you for contacting Samsung Electronics America, **** We appreciate the opportunity to respond to your inquiry.  Samsung has reviewed Mr. ********** complaint related to his Samsung Television. Our records show that the agent assigned to the claim corresponded with ********************** to discuss the case further. Our records show ********************** accepted our offer of a free-of-charge repair on the Television. The agent assigned to the claim submitted a request to process the order. If ********************** has any other concerns, please have him contact our agent directly for further assistance.  Thank you for contacting Samsung Electronics America,**** We apologize for any inconvenience our valued customers may have experienced.