Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 50 Brilliant Uncirculated, (BU) ****** Silver Dollars in Bank Rolls from the ****** Coin Hoard in three lots. They show a photo of a real Bank Roll of ****** Dollars in the lots, then further down they say stock photo. An individual would infer the picture represents the lots being sold. Once the coins arrived I noticed that they were not bank rolls. They were in new paper and not authentic bank rolls. They were stamped on the side *********** ****************** *************** . This bank never existed. A ****** search reveals that a bank called Bullion and ************* of ***********, ****** was in fact in operation from **** to 1903.I took coins to a coin shop which specializes in ****** Dollars. The coin shop opened and examined the Bank Rolls. They contained about 25 ****** dollars from ****. If these were authentic bank rolls they would not contain the **** morgans. About 50 percent of the coins have been polished and do not contain the original luster. They are not Brilliant nor Uncirculated as described.One of a Kind Coins,LLC violated their bidder agreement: They state for orders over $2,500 only wire transfer, Zelle or Bitcoin. They charged my credit card immediately even though my order was over $2,500. I did not authorize the charge to my card. In their agreement they state shipping is handled by a third party (Elite Shipping). Elite Shipping will contact you via email with your shipping and handling options. This did not happen. I was not given a choice to select **** Signature Confirmation shipping. I wanted to be present for delivery due to value, but was not able to since they did not follow the process outlined in their agreement.I have tried calling One of a Kind Coins numerous times but they do not answer. They do not have a voice mail box which has been set up. I have emailed the company 6 times and they will not respond. A lot of misleading and possibly false advertising

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** $20 Bank Roll with CC on both ends from One of a kind coins in PO Box7301 ******** Park, ** *****. I have pictures as well as billing information. When it arrived at my house half of the roll had been taken. The rest of the roll was squashed inside a plastic coin tube and scotch taped shut. I contacted the company I purchased from. They were less than business like. They indicate they have a video of coins when sent but will not share with me. *** asked for tracking number but they wont share with me. To be clear; this has been their response. We video tape everything from packaging to shipping because we deal with low level bottom feeding fraudsters. Your claim is ******** and we have contacted hibid and have given them the video of your items being packaged and shipped. Go try to fraud another auction house, or security measures are way out of your league of bottom feeding low level criminals. Youre a f****** scammer go f*** yourself. Bottom feeding ****.After purchasing I checked reviews on this company and found this had happened on multiple times with other clients. I feel this company is a scam artist and has taken other individuals based on their reviews. They are part of a larger auction company so I felt comfortable purchasing from them. It was my first time and will be my last time.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $613.27 for a Nevada hoard auction on 3/3/23 and called phone number on invoice and he told me he shipped them and a week has went by and no coins. I called today and he has no voice-mail on his phone any longer. I called website phone number and got a woman with two kids at playground. Checked number on website again and called and got same lady and she said I just called and she is not married and has had her phone number for a long time. I realized I had been scammed even after talking to this guy several times.