Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to request help from TopCashback regarding a missing cash back bonus for a purchase made through their website. I met all the requirements, but the cash back was never applied. When I reached out to TopCashback, the status always remained "waiting for retailer."
  I’ve been using TopCashback for several years, and while issues were rare in the past, I’ve noticed that since last year, some cash backs have not been fulfilled. Previously, I didn’t follow up due to the small amounts involved. However, for my most recent claim, I decided to pursue it, but I still haven’t received any resolution or response.
  The specific missing cash back claim is for a Biotherm purchase made on December 6, 2024, with order number *********, and expected cash back amount of $46.72.
  I am seeking assistance to get this issue resolved.

  Business Response

  Date: 01/18/2025

  Hi ******

  Thanks for reaching out and sharing your concerns with us. I completely understand how frustrating it can be to wait for cashback, especially when you've met all the requirements.

  I’ve looked into this for you and can confirm that your purchase was not reported back to us by the retailer's network. As a result, you've submitted a missing cashback claim and we've passed this over to the retailer’s network for review. This is why your claim status currently shows as "waiting for retailer" in your claims thread.

  At this stage, we are waiting for the retailer’s network to review and respond with an update. Since your claim was submitted in December, please note that these reviews typically take 2-3 months, though we will notify you as soon as we receive a response.

  I truly appreciate your patience, and I want to assure you that we are actively monitoring this for any updates. In the meantime, I recommend checking out tracking tips here: ****************

  Best wishes,

  Timi

  Customer Answer

  Date: 01/19/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: As I noted, previous missing cash back cases were never resolved after several months. From such experience, I strongly doubt that this case will turn out the same, pending there forever. I understand that it might take some time to get a case resolved. However, I have provided order information following the shopping clicks. When such issues happen to other cash back websites, usually they get it resolved very quickly. If the merchant has the contract with a cash back website, I think both need fulfil such agreement. Otherwise, it hurts both the merchant and the cash back website. 
  
  
  
  Regards,
  
  
  
  ***** **

  Business Response

  Date: 01/24/2025

  Hi ******
  
  Thanks for following up. While we don’t have direct influence over how quickly a retailer’s network reviews claims, I can assure you that we continue to follow up with them on outstanding cases. Our team is actively monitoring your claim and will update you as soon as we receive a response from the retailer’s network.
  
  It’s important to note that cashback is only awarded when a retailer confirms and reports a transaction back to us. We rely on their network to verify purchases that meet the requirements outlined in their terms.
  
  Unlike other sites, TopCashback passes all of the cashback back to members rather than keeping a portion. This allows us to provide some of the highest rates available, but it also means we must rely on retailers to report transactions before cashback can be awarded. Other platforms may resolve claims differently because they retain a percentage of cashback and use that margin to cover cases where retailers don’t confirm transactions.
  
  That said, I understand your frustration, and I want to ensure you’re getting the best experience possible. So please be assured as soon as we hear back from the retailer we will let you know on your claims thread.
  
  Best wishes,
  Timi

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked the link to ********* at 11:46pm on Dec. 26, 2024 and made a purchase of a laptop with a price of $797.05, before tax. At that time, ********* had a cashback of 4% through online purchase. TopCashBack recorded my click but there was no transaction history afterwards and no cashback. I submitted a claim and got the response on Jan. 8 2025: "We have now received a final response for your claim and been informed that we havent been seen as the reason this order was placed. This means we have been unable to obtain any money back on your behalf.We are keen to prevent this happening in the future so weve added a link below to some helpful tips:******************************************************************************** We are sure these will help."Of course it does not help at all. TopCashBack made no efforts investigating or communicating and simply shut me out. It is totally unacceptable. I highly suggest people think twice using their links if you are making purchase of more than a couple of hundred dollars. They are dishonest in doing business.

  Business Response

  Date: 01/18/2025

  Hi there,
  
  Thank you for reaching out and sharing your concerns regarding your recent cashback claim for the Lenovo
  
  Allow me to provide more detail on the reason for the decline of your claim. Having queried the retailer's network about your purchase we've received the response that we are not the reason for your purchase. In this case another channel such as a comparison site, retailer's loyalty or rewards program, review site, paid search ads on search engines, etc. Has been credited for the sale.
  
  This can happen if at any point during your shopping journey, even before clicking through Topcashback, another referral or channel is associated with the transaction.
  
  Please know that we do our best to help members earn cashback on as many purchases as possible. However, factors like cookies or cached visits from other sites can sometimes affect how cashback is tracked correctly.
  
  To prevent this from happening in the future, we suggest clearing your browser cookies before starting your shopping journey through our site, only using voucher codes posted and approved on TopCashback, not having multiple tabs and starting with an empty basket.
  
  That said, we have respond on your claims thread with a resolution to this matter for you.
  
  Best wishes,
  Timi

  Customer Answer

  Date: 01/18/2025

  
  Complaint: 22789537
  
  I am rejecting this response because: The cart was empty before I clicked the link through TopCashBack website and it was clearly reflected when I submitted the claim on your own website. I placed the order during that visit, which was recommended on your website. Now you are simply placing all the blame on my end and cache etc. This is by no means acceptable. 
  
  
  
  Regards,
  
  Feng ****

  Business Response

  Date: 01/24/2025

  Hi there,
  
  I appreciate your feedback regarding this matter. As previously mentioned, we queried the retailers network about your purchase, and they confirmed that TopCashback was not identified as the last referrer for your order. While we always aim to help our members earn cashback, tracking is determined by the retailers network, and if another source is credited for the sale, we are unable to receive commission to pass back as cashback.
  
  That being said, I did respond to your claim with a resolution, which you have accepted and closed on your claims thread.
  
  I hope this has been helpful.
  
  Best wishes,
  Timi

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Feng ****

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on topcashback and received a rebate as per their requirements. However, a few months later, the corresponding rebate was shown on my topcashback account, but topcashbanck refused to pay for various reasons. I have to ask you for help. They ignore the rights of consumers. Please help me.

  Business Response

  Date: 01/06/2025

  Hi *******,
  
  Thank you for sharing your concerns. We understand how important it is for you to receive your cashback, and we want to help resolve this issue as quickly as possible.
  
  Sometimes, account activity needs to be reviewed to make sure everything follows our terms. This helps us keep offering the best cashback rates to all our members.  Please know this review is a standard process that applies in certain situations to ensure everything runs smoothly.
  
  We see there’s an open conversation with our team about your account. We encourage you to respond to their messages so we can sort this out for you quickly. Once resolved successfully, you’ll be able to receive your cashback and avoid future issues.
  
  Best wishes,

  Timi

  
  

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Topcashback was offering cashback for 97% for ******* so i signed up as a new user for both **************** and nordvpn. After signing up in topcashback i searched nordvpn and clicked on the link which opened another tab. I completed purchase and paid using ******. I noticed that in the original browser tab it has registered that it is tracking my trip to nordvpn. i successfully mase the purchase of *******. I used safari browse on my iPad for this transaction. After few days this transaction didnt show up in topcashback dashboard so i contacted their support. I provided all the evidence of browser history of purchase by recording a video. Which they didnt bother to check. They want me to file a missing cashback claim and delay or not lay cashback. Please help me with this issue My transaction date is dec. 3rd *********************** is *****************.

  Business Response

  Date: 12/27/2024

  Hi there,
  
  Thank you for reaching out to us. I'm sorry to hear about the inconvenience you're experiencing with your cashback transaction. Let me explain what might have happened and how we can assist.
  
  When you make a purchase through TopCashback, the retailer typically reports the transaction back to us within seven days. Unfortunately, in this case, ******* did not report your purchase to us as expected. Filing a missing cashback claim is an essential step that allows us to reach out to the retailer's network directly to investigate why the cashback hasnt tracked.
  
  We can see that you've already submitted your Missing Cashback Claim, and it has been forwarded to the network for review. This process typically takes around 24 months, as it depends on the retailer and network completing their investigation.
  
  As soon as we receive a response, well update you directly on your claims thread. We appreciate your patience in the meantime, and rest assured, were doing everything we can to resolve this for you.
  
  In the meantime, here are some tips to help prevent tracking issues in the future: *********************************************************************************
  
  Best wishes,
  Timi

  Customer Answer

  Date: 12/27/2024

  
  Complaint: 22699018
  
  I am rejecting this response because:
  
  I have given proof of my purchase with valid browser history. This is their tactic to delay or not pay. Why do I have to wait that long due to their mistake. I want my cashback asap
  
  Regards,
  
  ****** ********

  Business Response

  Date: 01/14/2025

  Hi ******,
  
  Thank you for your response and I completely understand your frustration.
  
  When it comes to cashback, the retailers system must confirm that TopCashback was the last referrer at the time of your purchase. This is essential because the cashback is paid to us by the retailer's network based on their tracking data. While browser history is helpful in showing your journey, it doesnt confirm whether TopCashback was credited as the last referrer in the retailers system. This is why we need to file a missing cashback claim to investigate further with the retailers network.
  
  I assure you, we are not delaying your cashback intentionally. The time frame for resolving missing cashback claims is determined by the retailer network, and we always work to get a resolution as quickly as possible.
  
  Weve already submitted your claim, and once we receive a response from ******** network, well update you right away. I truly appreciate your patience while we work through this process.
  
  Best wishes,

  Timi

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a topcashback customer for years. I am aware of how to ensure my cashback tracks, including not using any adblockers or VPN services, or competing cashback websites.
  
  However, through no fault of my own, my cashback for my recent order has been denied, with no clear reason being provided. I am now out over $100 that I should be rightfully receiving.
  
  My claim was opened 11/16/2024 for an order placed on 11/13/2024.
  The order was through contactsdirect and order number is ************************.
  Order value is $503.94 and expected cashback is 20%, which is $100.79.
  
  I feel cheated and do not feel that I can trust topcashback ever again if you deny my claim.

  Business Response

  Date: 12/18/2024

  Hi there,

  Thank you for sharing your concerns with us, I’ve personally reviewed your case to ensure you receive the most thorough response possible.
  
  Allow me to provide more detail on the reason for the decline of your claim. Having queried the retailer's network about your purchase we've received the response that we are not the reason for your purchase. Instead, another marketing channel, such as another cashback site, the retailer's loyalty or rewards program, a review site, paid search ads etc was attributed as the referrer. Unfortunately, we are not provided with specific details about which channel received credit for the sale, which I understand can feel frustrating.
  
  This can happen if at any point during your shopping journey, even before activating the extension through Topcashback, another referral or channel is associated with the transaction. Common causes include cookies or cached visits from other sites, which can interfere with tracking.
  
  While cashback is not guaranteed, to reduce the chances of this happening in the future, we suggest clearing your browser cookies before starting your shopping journey through our site, only using voucher codes posted and approved on Topcashback, not having multiple tabs and starting with an empty basket.
  
  While we are unable to challenge the retailer’s decision further in this case, I have responded to your existing claim with a resolution.
  
  Best wishes,
  Timi

  Customer Answer

  Date: 12/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that although the offer does not fully address my concern, the settlement is acceptable.
  
  
  
  Regards,
  
  
  ***** ****

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant:
  Samsonite
  Order Date:
  May 03 2024
  Offer Title:
  Online Purchase
  Order Value:
  $199.99
  Expected Cashback:
  $20.20
  Order Number* ***********

  Business Response

  Date: 12/18/2024

  ** ****

  Thank you for reaching out to us.

  I’ve taken a closer look at your account and can see that your purchase wasn’t reported back to us by the retailer. As a result, you submitted a missing cashback claim, which has since been reviewed by the retailer’s network. Unfortunately, the claim has been declined.

  The reason provided for the declined claim is that we were not identified as the last referrer for your purchase. This typically means that another site or source was credited for referring you to the retailer, rather than your visit to our site. Cashback can only be tracked and paid when we are the final referrer before you complete your purchase.

  This can happen if at any point during your shopping journey, even before clicking through TopCashback, another referral or channel is associated with the transaction. Common causes include cookies or cached visits from other sites, which can interfere with tracking.
  
  While cashback is not guaranteed, to reduce the chances of this happening in the future, we suggest clearing your browser cookies before starting your shopping journey through our site, only using voucher codes posted and approved on Topcashback, not having multiple tabs and starting with an empty basket.

  That said, we appreciate your patience and we have responded on your claim with a resolution for you.

  Best wishes,

  Timi

   

   

  Customer Answer

  Date: 12/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  *** ***** ***

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Status:
  Waiting for TopCashback To Send me The Promised Cashback They Advertised
  Merchant:
  Barcelo Hotels
  Order Date:
  Jul 02 2024
  Offer Title:
  Completed Stay
  Order Value:
  $2,198.52
  Expected Cashback:
  $133.23
  Order Number:
  ************

  Business Response

  Date: 12/18/2024

  Hi *******

  Thanks for getting in touch with us.

  I have looked into this and can see that your purchase wasn't reported back to us by the retailer's network and you have seen submitted a missing cashback claim in order for us to query the retailer's network about this for you. At the moment your claim has been submitted to the retailer and we now have to simply wait until the retailer network has manually reviewed your claim and advised us of the appropriate action, this action will be informing us if your claim has been approved or declined.
  
  As you can imagine, some retailer networks are faster at this than others and although most reply within 3 to 4 months, some can take several months to respond. However we do continue to chase for a resolution and we will update you as soon as we have a response.
  
  I hope that helps to explain where we are up to and that this claim is successful for you.
  
  Best wishes,
  Timi
  
  

  Customer Answer

  Date: 12/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because while merchandise trying to keep repeating themselves, they do not pay attention to the points I brought up. Whatever you mentioned is to put the responsibility out of your shoulder and transfer it to the hotel where you advertise on your website to use them to get cashback from your website. I understand all your points and the way the cashback works, but as I explained earlier also, ultimately you are responsible to issue the promised cashback to me as I have no connection neither relationship with the hotel but you have! And in many similar situation, the platforms like you issue the cashback after all of these inconvenience to their customers to prevent further inconvenient and took the responsibility of it. I did not purchase from them and I have no way to get cashback from them but you do. Also you are responsible to issue the cashback in a reasonable timeframe while now it exceeded the period of time you mentioned many times which is 3-4 months while now its more than 6 months from the time I used your website to get the cashback. I do think and need you to issue the promised cashback immediately while working with the hotel to get the cashback.

  
  
  
  
  
  Regards,
  
  
  ****** *************** 

  Business Response

  Date: 01/09/2025

  Hi *******
  
  I completely understand your frustration, and I want to address your points as clearly as possible.
  
  When we show cashback on our site, it's based on an agreement we have with the retailer’s network. We handle the process by tracking your purchase and passing the cashback to you once it’s been confirmed and paid by the retailer’s network. I totally get why you might think we're responsible for the funds, but the funds doesn’t come from TopCashback, it comes straight from the retailer’s network after they’ve verified your purchase meets their eligibility and terms.
  
  In your case, the retailer’s network did not report your purchase to us, which could suggest they haven't seen us as being eligible for cashback but with the missing cashback process it gives us the opportunity to query them about this in order to hopefully recover the funds. Unfortunately, we cannot issue cashback directly until the retailer confirms and pays us for the transaction. This process is standard practice across cashback sites.
  
  Regarding your point about issuing cashback upfront: while some platforms may choose to do so in specific situations the reason we are able to offer our members the entire expected cashback compared to other platforms is because we rely on the retailer passing this over to us.
  
  That said, I truly understand your disappointment, especially given the extended wait time. We are continuing to chase the retailer for an update, and I assure you we are doing everything we can to resolve this as quickly as possible.
  
  As a next step, I’ve responded on your claims thread with a resolution. Please check this for the latest update.
  
  Thank you for your patience and understanding.
  
  Best wishes,
  Timi

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/23/24, I made a hotel stay purchase on Priceline.com via Topcashback. The stay was for 11 nights at The FOUND Hotel San Francisco from 08/03/24 to 08/14/24. The nightly rate was $134.25, so the subtotal came to $134.25 x 11 nights = $1,476.75. Topcashback promised a 7% cashback for this purchase so I had $1,476.75 x 7% = $103.37 as cashback pending to be paid out since 05/23/24.
  
  I fulfilled this trip completely at The FOUND Hotel with no cancellation or interruptions.
  
  On 10/31/24, I filed a ticket with Topcashback, because as of that day, my wait time for this payout had exceeded Topcashback's system suggested wait time of 6 weeks. I was then involved with a lot of going back and forth with Kieran, Andy and Amber from their customer service team, who then claimed that nothing they can do because the estimated wait time for the payout should be at least 15 weeks.
  
  Further, after a few messages, Kieran and Amber even stated that the 15 weeks estimated wait time wasn't even accurate, but was just an estimated timeframe, so they don't actually know when this cashback would be paid, only until they get paid by the merchants.
  
  As of today, 11/08/24, I saw that the status of this payout was changed to Declined - whether it was "declined" by Topcashback for whatever reason so they can keep my money, or it was so called "declined" by the merchant (Priceline.com) so Topcashback can still keep my money, even I had successfully checked in and checked out as absolutely normal, I don't know.
  
  So now I am filing this complaint to simply get my $103.37 back. I had also attached my itinerary of this stay - a PDF copy directly printed from my Priceline.com homepage's "Past Trip" section for verification purposes.

  Business Response

  Date: 11/15/2024

  Hi *******,

  I’ve looked into this for you and can confirm that your transaction is already payable on your TopCashback account. It seems that some confusion was caused because the transaction was duplicated.

  To explain, when the retailer’s network confirmed your cashback, a new transaction with the same details was added, and the old one was declined. This may have caused the confusion.

  The new transaction is payable, so I’ve removed the declined one to avoid any further confusion.

  I hope this clears things up.

  Best wishes,
  Timi

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dell Refurbished
  Order date: 22 Oct 2024
  2 hours ago
  Waiting for Member Action
  
  Groupon
  Order date: 08 Aug 2024
  2 hours ago
  Waiting for Member Action
  
  two of my cashback got declined

  Business Response

  Date: 11/15/2024

  Hi there, 

  I have reviewed both of your claims and can see that your 06/11 claim was successful which is awesome! While your 10/22 claim was unsuccessful, we reached a resolution on your claims thread that you accepted. If there’s anything else we can help with, please let us know.

  Best wishes,

  Timi

  Customer Answer

  Date: 12/10/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I follow all the instructions and I did not get full cashback.
  
  
  
  
  
  
  
  Regards,
  
  
  **** ***

  Business Response

  Date: 12/18/2024

  Hi ****,

  I have reviewed this over again for you and can see that the retailer has declined your purchase for cashback with the reason being another channel was credited the cashback rather than us. Let me provide more details regarding the reason for the decline of your claim.

  After querying the retailer's network about your purchase, we received a response indicating that we are not the last referrer for your purchase. Instead, credit for the sale was given to another channel, such as another cashback site, the retailer’s loyalty or rewards program, a review site, or paid search ads on search engines etc.

  We always do our best to help our members earn cashback on as many purchases as possible. However, things like cookies or visits to other sites can sometimes mess with how cashback is tracked.

  I hope this provides some clarity.

  Best wishes,

  Timi

   

   

• Initial Complaint

  Date:11/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed $89.69 in cashback rewards for a virtual Visa prepaid card. The link to this card was sent to me on 5/14/2024. The card was supposed to be good for 6 months. However, I have discovered today, that the link to "access" the card "expires" after 3 months. So my money is now in limbo and I have a card they will not allow me to access.

  Business Response

  Date: 11/15/2024

  Hi *****

  Thanks for reaching out to us.

  It does state in the terms and conditions when making your payout that it will expire in 3 months if not redeemed and 6 months from the date of redemption. As your card was not redeemed within 3 months this expired but I can see you have been in touch with our team and we've requested an extension with the card provider which was approved.

  If there is anything else at all then please let us know.

  Best wishes,

  Timi