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Business Profile

Freight Forwarding

NVC Logistics Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company delivers tempur-pedic mattresses. Although the tempur-pedic website at time of order indicated my delivery date would be Friday 8/25/2023, then NVC logistics contacted me they told me they will not deliver before 8/31. Also, they said they would not remove my old mattress (as the tempur-pedic website said they would) if my old mattress “had any stains.” This is a ridiculous standard as any old mattress would have some type of stain/discoloration. I asses they are doing this to get out of their obligation as stated on the tempur-pedic website. I am also filing a complaint with tempur-pedic to bring this matter to their attention and will be requesting a full refund.

    Business Response

    Date: 08/25/2023

    Customer’s
    product arrived on NVC’s dock as of late in the day on 8/23. The Tempur-Pedic
    website does not offer live availability for delivery dates with NVC. There was
    also no specific request through Tempur-Pedic that the customer needed their delivery on
    Friday, 8/25. This is not a reflection of NVC. The customer was contacted 8/24
    in which our first available option for the customer to schedule was for 8/31.
    Due to the customer’s location from our warehouse, this area is not serviced daily as they are over 100 miles which
    Tempur-Pedic is fully aware of. If the customer is not available to receive
    delivery on Thursday, 8/31, we can request for delivery to be accommodated on a
    different date, however, we would not have been able to make 8/25 work
    regardless of any accommodation request while the customer was on the phone to
    schedule on 8/24.
    In regards to the item for haul away, the
    statement advised is only for product with evident stains that would be of a
    health concern/ deemed unsanitary as it cannot be placed with brand-new product
    in the truck due to being hazardous for other customers. If the product is deemed to be in okay condition, then the customer’s product is removed upon request. 

NVC Logistics Group Inc is NOT a BBB Accredited Business.

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