Complaints

This profile includes complaints for ADP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ADP, Inc.

  1 ADP Blvd Roseland, NJ 07068-1728

  
• 

  ADP

  9705 Loiret Blvd Lenexa, KS 66219-2409

• 

  ADP

  330 E Kilbourn Ave Milwaukee, WI 53202-3170

• 

  ADP

  15 Brendan Way Ste 110 Greenville, SC 29615-3562

• 

  ADP

  4717 Berry Rd Fredonia, NY 14063-1501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12 I disputed fraudulent charges to my wisely pay card for the amount of $173.75 for **** eats *************. They denied the dispute without a reason of any sorts, they closed my case and ablutely refuse to help any at all and will not reimburse me at all. I've never used **** eats at all. I've been trying daily to get my money back and to no avail. They know that a girl named shaniya who in their words has a different account but similar payment method made these charges yet they still refuse me my refund. All I seek is my money back as I didn't create this mess.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case:# ************C ( 6387 ).On April 12 ***** my Wisely card was fraudulently used and I immediately notified Wisely of crime. I followed all their instructions and my claim was denied. I requested written documentation on May 9th 2025 for how they concluded my claim wasn't a criminal act and haven't been provided any information.July 4th I called Wisely complaining about their conclusion and that I need written documentation WHY a criminal act is being dismissed by Wisely.Certain I am not the only card holder that Wisely has done this to. It's a pattern. I need BBB help with getting my money returned.

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP's RUN division was our Payroll and 401K provider commencing 1/1/2024 and ending 12/31/2024. Previously we had used the firm ******* as our payroll and 401K provider. After executing the contract with ADP Run, we were informed that our 401K must remain until ADP Run's plan year commenced in June 2024. This required several unexpected manual transactions as ADP would calculate witholdings for our 401K but the funds had to be transferred to ******* until June 2024.During that period, ADP Run made certain entries related to our 401K account in our Accounting system for which ADP has no explanation. In addition, because we moved our account from ADP Run to ADP Total Source, ADP claims that they can't help us. We have repeatedly asked ADP for assistance in this regard with no clear answer. ADPs lack of response and support is at a minimum unprofessional. We seek explanation of each transaction to and from our account by ADP Run immediately.

  

  Business Response

  Date: 07/09/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that Mr. ***** experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues. 
  
  We have confirmed that **** on our Service team has been actively working with Mr. **** in an effort to resolve the matter amicably. Mr. **** has been provided information regarding what transpired on his account as well as resolutions to resolve his Retirement and GL concerns. 
  
  We thank the Better Business Bureau for providing us the opportunity to work with our client to clarify and resolve this matter.

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** Race

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst customer support of any HRIS system around. We have over 500 employees and were sold on the Comprehensive services package of ADP moving over from isolved. It takes weeks to get payroll related issues resolved and that only happens with hours of sitting on hold trying to get someone on the phone who knows what they are doing. They regularly break the labor laws which we as administrators then have to run in circles trying to fix or pay additionally out of pocket for to be compliant. I would not reccomend anyone going to this service.

  

  Business Response

  Date: 07/03/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that **** ******* experience was less than stellar as we value our clients/partners and try to work with them in good faith to provide the best possible resolution regarding any issues.
  
  Upon receipt of Complaint ID ********, a member of our Comprehensive Services Leadership team reached out to Ms. ****** to review the complaint details and discuss how to move towards resolution on outstanding matters.  As a result of these calls, an agreed upon resolution plan has been put in place and our Comprehensive team will have regular recurring calls with our client to ensure outstanding matters are moving towards resolution.  In addition, Ms. ****** has been provided with an Executive point of contact should she have any additional questions.  
  
  We thank the Better Business Bureau for the opportunity to follow up with the client on this matter

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked for Work Market Talent for 8 years. The contract work for services is for other vendors on the platform. All work orders have terms for approval time after the work is done. I have completed work under the agreement of 7 day terms as listed on the order. The vendor refuses to honor 7 day terms stating that there policy is 36 -45 days and then 7 days after this. It is not plainly stated on the work order and Work market platform supervisor always take the side of the Vendor. All the technicians are complaining because of deceitful practices. Techs have to spend time and money to do these jobs and then always holding up money for the jobs. We need an advocate because working day to day is costly and these foreign companies are giving work and then closing down or changing their name in order to not p a y us. Please look into these guys.

  

  Business Response

  Date: 07/03/2025

  We are in receipt of the escalation submitted to the Better Business Bureau by ***** ***** and appreciate the Better Business Bureau for forwarding the same to Automatic Data Processing, **** (ADP).  By way of background, ADPs WorkMarket platform is a self-service tool that independent contractors such as Mr. ***** can find and complete work with a variety of clients. The independent contractors that are paid through the WorkMarket platform are solely independent contractors of the client and are paid at the direction of the client. 
  
  WorkMarket is a platform to connect independent workers and clients, and any agreements made between the client and independent contractor are at the discretion of the two parties. The platform provides independent contractors visibility into the approval times of the client and client payment terms must be accepted prior to taking on an assignment. The client Mr. ***** has taken issue with in his Better Business Bureau complaint has a 7-day payment term whereby the payment is due 7 days from the client approving the completed assignment.  These payment terms were accepted by Mr. ***** when he accepted the assignment.  Whether and when an assignment is approved is completely controlled by the client and WorkMarket is in no way involved in the same.  Indeed,  the approval of an assignment is at the sole discretion of the client and is generally based on their requirements to confirm the work has been completed. 
  
  As of today, the assignment is pending approval from the client and is within their average approval period an average approval period that Mr. ***** had visibility into at the time he accepted the assignment.  We would encourage Mr. ***** to engage with the company directly should he have any concerns. 
  

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adp is not direct depositing on time because of June 19th a stupid make believe day. This is not acceptable as my bills dont get a day late so why is my day a day late. ADP has no real agents to talk to worthless company id suggest ******* or even quick books do not use ADP

  

  Business Response

  Date: 06/20/2025

  In response to BBB Complaint
  ID 23494431:
  
  Preston Aguilar’s complaint expresses
  concerns about the holiday of Juneteenth and its effect on his pay.  As a reminder, Juneteenth is a federal
  holiday and as such, the central bank that regulates the US financial system is
  closed. Mr. Aguilar should connect with his employer to confirm the timing of his
  pay, as it would be dictated by when his employer processed payroll with ADP.  Mr. Aguilar’s employer can certainly call
  upon their ADP Service team should they need any assistance in helping Mr.
  Aguilar with this inquiry and if they have any concerns.  However, as Mr. Aguilar is not a client, but
  rather an employee of an ADP client, we are unable to assist with his inquiry
  directly.
  
  Thank you,
  Christine/ADP Client
  Experience

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple letters from the *** and Florida Depart of Revenue due to missing filings from this payroll company. I cannot get anyone to take responsibility and assist me in them RESPONDING to the IRS/FDR. They are the only ones in a position to answer those questions and rectify this situation! What to do?They are not reachable on the phone...There are coma holds, being transferred from one person to the next, and then ultimately either I have to hang up so I can do my real job, or I get disconnected....

  

  Business Response

  Date: 06/29/2025

  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that ***** ****** at ******************** experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution regarding any issues.
  
  Upon receipt of Complaint ID ********, Jomarvin, a Client Retention Specialist, was assigned to review and reach out to our client to on this matter.  ********* call was placed to the ***************************** to confirm the clients filings and status of the account with them.  Once the agency call was completed, Jomarvin provided Ms. ****** with an update regarding the Florida status; currently ADP is pending a status from the *** although we continue to follow up with the federal agency.   Once the *** provides an account status, Jomarvin will provide Ms. ****** with a final status.   As this issue is in progress, Jomarvin will remain the main point of contact for Ms. ****** should she require any further assistance.    
  
  We thank the Better Business Bureau for the opportunity to follow up with the client on this matter.
  
  

  Customer Answer

  Date: 06/30/2025

  
  Complaint: 23491590
  
  I am rejecting this response because:
  

  They always start responding when they're called out for TOTAL disregard of their legal responsibilities to the ***************************** AND the ****  Please do not close this until written verification that all pending items with both agencies have been completely resolved.
  
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business that was approached by ADP sales *** ******** ********* to sign up for payroll. I switched services from ******* to ADP. I was promised by email that I would receive 6 free months for payroll when receiving the contract it is only showing 4 months. I was then told if I referred a business and they signed up for payroll services I would receive $500.00 referral fee. This has never happened. I have for weeks tried to reach out to my sales **** the company and her boss but no one has resolved my issues. No one will call me back and help me as I have spent countless hours calling them to only get a customer ********************** *** tell me they cannot help me, only my sales ***. I also signed up for Time recording, another product I bought into and they will not send me my contract legibly to be able to see what I am paying and what FREE months I was promised. This company cannot treat their customers in this way. I am a ********************************************* owner and my time is just as valuable. If you have a sales *** they should respond in a timely manner. Last correspondence by email was June 10th and now nothing. The name of the sales *** is ******** ********* in ********** CA ************.

  

  Business Response

  Date: 07/01/2025

  In response to Complaint ID ******** filed by ********************* A Dot:
  
  ADP prides itself on its customer ********************** and strives to provide our clients with exceptional service at every opportunity. We were sorry to hear that Ms. ***** experience was less than stellar as we value our clients and try to work with them in good faith to provide the best possible resolution of any issues. We have confirmed that Sales Executive Lily has been actively attempting to work with Ms. ***** in an effort to resolve the matter amicably. Ms. ***** has been provided information regarding their referral rewards status. Lily will continue to work with Ms. ***** until all items regarding this matter are resolved.
  
  We thank the Better Business Bureau for providing us the opportunity to work with our client to clarify and resolve this matter.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was employed by *************** until June of 2024 when the company went out of business. ADP is the record keeper for the company's 401k. Ever since last June, I have been trying to get my 401k funds released to me. ADP continues to tell me that it is the employer's responsibility to "terminate" my employment in order for them to release the funds. Since the company went out of business, I have no way to ensure that this gets done. I have been calling ADP weekly, and they are doing nothing to help.

  

  Business Response

  Date: 06/26/2025

  ADP prides itself on its customer service and strives to
  provide our clients with exceptional service at every opportunity. We were
  sorry to hear that Ms. Berstein’s experience was less than stellar as we value
  our clients and try to work with them in good faith to provide the best
  possible resolution of any issues.
  On June 23, our senior associate, Marcel C., connected
  with Ms. Berstein by phone to address her concern regarding the closure of her
  401(k). Marcel C. was able to inform Ms. Berstein about ADP’s procedure
  for managing accounts that meet the criteria for an abandoned plan and
  addressed her concerns accordingly.
  The matter has been resolved, and Ms. Berstein has been
  provided with the next steps.
  We are thankful for the opportunity to address this
  matter for our client.

  Customer Answer

  Date: 06/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23481363, and find that this resolution is satisfactory to me AT THIS TIME. I am assuming that I will continue to be updated by ADP.  It was nice to finally have someone at ADP take ownership of my issue and respond to me rather than giving me the same excuse and telling me to "wait".  Marcel did explain the situation to me fully, and I now understand what the outstanding issues are.  Thank you so much for your assistance.  I will say that although Marcel did call me and did explain the difficulty on ADP's end, it should not have come to this - I should not have been forced to complain to the BBB!  ADP needs to spend more time and money on training its employees to go a step further and to find answers to questions instead of just reading the script.  Thank you.  
  
  
  
  Regards,
  
  
  
  Victoria Berstein

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADP set up a wage garnishment deduction for one of my employees. The garnishment for this employee ended, which I confirmed with the company that was requesting the garnishment (Lendmark). Despite this, ADP continued to withdraw money from my bank account for the employee's garnishment. When I called, they admitted to their mistake and stated it would take 3-5 business days to refund me the erroneous deduction they made. This was over two weeks ago and I am still waiting for my account to be refunded. I have reached out to ADP multiple times with no response.

  

  Business Response

  Date: 06/23/2025

  Thank you for providing ADP the opportunity to respond to this complaint. ADP prides itself on excellent client service and we were sorry to hear that the experience of Ms. Alya Elsayed-Ali was not satisfactory. Upon receipt of this complaint, ADP reviewed the circumstances surrounding the issue related to the garnishment deduction. 
  
  ADP assisted in setting up a garnishment deduction for one of the employees and confirmed to the client that once the goal amount was met the garnishment deduction would stop automatically. The garnishment goal amount was not yet met by the employee and therefore ADP continued to deduct the amount in question from the employee for an additional check date. 
  
  ADP has communicated with Ms. Elsayed-Ali and we have reached what we believe is a mutually satisfactory agreement regarding the issue. 
  
  We hope this provides clarification and that the complaint is deemed resolved.