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Business Profile

Moving and Storage Companies

ENRG Vanlines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ENRG Vanlines extracted $8000 for a move with criminal techniques like stopping in the middle of the move to negotiate more money. Their crew stole mountain bike from my garage, simply rode it away. They did not deliver part of my furniture. Very unprofessional and fraudulent business. You will not get through the email, address or phone number advertised in their listing. They lured me in a cunning but convincing way to do business with them,I have well documented case being prepared with the lawyers in small claims court. I am open to and accepting any other customers who have complaints to consolidate the case, no cost to you.

  • Initial Complaint

    Date:11/03/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** moved my stuff on July 17, 2022 for the price quoted at $2,509.02. First payment of $609.02 was made 7/15/22 pick up was on 7/17/22 with a payment of $696.00.With a total of ***** left of ************ month of free storage ending on 8/17/22 quoted by a employee at $120.00/m then on. The company owner then reached out to me on the date of 9/06/22 asking for storage payments close to $400 and I simply expressed thats not the quote I got from his partner ****** and hes not willing to honor his employees quote on my stored goods and was hospitalized for my back due to a prior surgery he said he would give another month off but never changed the storage rate and is now requesting that I pay a total of $1,968 before he will finish the job and deliver my personal goods, military equipment, clothing, uniforms and documents. I cant afford his astronomical changes hes trying to make to my move and I need your guys help to resolve the issue and successfully have my goods returned to me.

  • Initial Complaint

    Date:08/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I know the owner of company *********************** he tell all of his foremen to raise price on customers that's extortion and illegal he tell them the job is one thing than turn around when foremen get there tell them to raise the price on customer even if the customer don't have more items noone should move with this company on top of that he owes me **** for a job that I been on for a week that he never paid me for

ENRG Vanlines is NOT a BBB Accredited Business.

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