Complaints

This profile includes complaints for Harris Plumbing, Heating, Air & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harris Plumbing, Heating, Air & Electric

  204 Route 45 Salem, NJ 08079-2046

  
• 

  Harris Plumbing, Heating, Air & Electric

  276 E Broadway Salem, NJ 08079-1140

  
• 

  Harris Plumbing, Heating, Air & Electric

  38 Cooper St Ste 204 Woodbury, NJ 08096-4667

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had them install a heater ** unit a few backs. ** unit has not shut off since we purchased it and has blown multiple fuses on the fuse panel. They have sent multiple technicians out to try and resolve the issue with no luck, this a yearly issue with it not shutting down. Techs think they have resolved the issue, and have not. ************* from there company have stated that they are seeing issues with *******. They refuse to send a manager out, or call back, have requested from the tech that I would like to ******* to come out and trouble shot the ** unit. Techs give you the run around that no one is answering or its after hours. At this point its time to replace the ** unit as its under Warranty still.

  Business Response

  Date: 05/07/2025

  Hi *****, I'm sorry to hear that you are having issues with your install. We welcome the opportunity to work with you on a resolution and have left messages for a return call. I look forward to hearing from you!

  Customer Answer

  Date: 07/08/2025

  
  Complaint: 23282502
  
  I am rejecting this response because:
  5 years purchased a full unit ** and heat, ********* came out did an inspection on tablet that would tell her what size unit we would need. I advised her that the ** unit seemed a little she stated that other unit was older and was unsure why it was a 2 ton unit, I explained the house was on a slab and it was over 50 years old. She reassured that the new units were better. Since we got the unit blew circuits, other issues occurred contacted the manufacturer for a fix, no results. Electric bill over 500 every summer. Unit wont shut off multiple thermostats installed. Multiple techs out with different opinions. With no results, unit has not cooled house down, as you can see in the picture of the thermostat.
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 07/16/2025

  Hi *****,

  We have agreed to replace your unit with one with a higher tonnage. We are scheduled to do your install tomorrow, 7/17/2025. Thank you, we are looking forward to resolving this issue for you!

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertised a $93 drain clog clearing. They clear it or it is free. I used their online chat to book the appointment for the next day. The next day they tell me that can't make it. I re-state the $93 deal. They don't say anything. They know it is a kitchen sink clog. They say nothing about another price. They get here and tell me it would be $350. This is clearly not honoring what I was told. These are clearly deceptive business practices. They should do the job for what they quoted.
  
  Additionally I was told multiple times they would call before showing up. We have a dog that needs to be secured. They show up at 8 AM unannounced.

  Business Response

  Date: 11/26/2024

  Mr. ************************** you for bringing your concern to our attention and the opportunity to address.  The advertised drain cleaning special states it is for Main Drains.  The kitchen sink clog is a branch line.  
  
  Sincerely, 
  
  Harris Services 

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harris was contracted for emergency work and agreed to a date and price. Once I signed the loan they said they couldn't keep the appointment (canceling with less than twelve hours notice after I had to cancel jobs for work (loss of income). They are now saying someone "might" be out Saturday. This is an emergency situation involving leaking water and I am already in the hook financially! Please help me!

  Business Response

  Date: 09/20/2024

  Thank you for allowing us to address your concern.  If you need anything further, please contact our office.  We greatly appreciate your business!

  Customer Answer

  Date: 09/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a check/ tune- up on my Fully Functional AC unit. Tech comes out dies his review. Everything is working as it should all green lights. I sign everything including one that says it was working when he left. Four hours later temperature is climbing in the house go to thermostat it is set to 72 the house is at 77? I try turning on the fan, nothing, lower the temp, nothing. Check all the breakers, nothing. Call them at 7;30 PM to get someone out now that I signed up for there service. Next day , STILL WAITING. I want my money back.

  Business Response

  Date: 07/02/2024

  ************, 

  Thank you for the opportunity to resolve the issue with your system today. The technician reported your system is now fully operational. 

  Sincerely, 

  Harris Services

  Customer Answer

  Date: 07/02/2024

  
  Complaint: 21930625
  
  I am rejecting this response because:
  
  I dont believe I should have to pay for the Tune- up when it was your technician that caused the problem with a system that was in fine working order.

  I should be refunded the $59 for my inconvenience of no AC in July because of poor workmanship. Remember the problem occurred within hours if not at the time your technician on site- 

  yes, I agree my system is working again like it was working before your Tune-Up.
  Regards,
  
  **********

  Business Response

  Date: 07/29/2024

  ************,
  
  Thank you for your response and the opportunity to resolve.  Please look for further email communications today. 

  Harris Services 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year called them. Was an electrical issue, but they drummed up charges that eventually they returned after I reported them on the site. I figure they'll remember me and won't rip me off...nope! Same problem, but this time was told I need a new unit starting at $14,000. Insisted almost, and a finance person can be at my home in 2 hours! How convenient! Got another opinion...it's electrical again and unit is fine! How many seniors does this company rip off? How many lay people who are too shy to speak up have they ripped off!??? I'm done! They need to be stopped! It's gouging and it's dishonest!

  Business Response

  Date: 07/15/2024

  Vita, 
  
  Thank you for the opportunity to resolve the issue.   We appreciate your business. 
  

  Have a great day, 
  

  Harris Services

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I am a combat veteran amputee. My heating system worked normally, I would set it for 68 degrees and the system would cut off when it reached 68 degrees, but it had a loud rough start when it "kicked on".On February 9, 2024, I asked for a HARRIS technician to come out and assist why the **** system was loud/rough when "firing" up. So, a tech named ********************* comes out (he told me he has 5 years experience). I turn the system on and when the heat systems turns on, **** verified that it was a loud, rough start. We go to the furnace unit in basement, **** tinkers with the "in line gas valve" and pokes here and there. We restart the system on and off, it's FIXED, there was NO loud, rough start! We did this 4-5 times and it was perfect!. **** even said that "the system was running normal and everything he checked was good". You would think I would pay him for his services and he leave. Not that easy, so **** says to me he needs to call his "supervisor", he goes outside and talks on the phone for ***** minutes. All of a sudden, he has "many tests" to run, and I ask him WHY, it's normal now, **** insisted on the checks (I am skeptical at that point). I am observing him the whole time, again he checking things and everything is "normal". But then he removes the "limit switch", and tinkers with the vents behind it and he says I see no cracks or anything while he poking a screwdriver around. I asked him "why did you take that off", he said he had to check. He installs the limit switch back on. All of a sudden my heating system WASN'T kicking off when it hit 68 degrees. BUT THE HEAT was still running, when you checked the floor vent to check temp, the floor vents were blowing 114 DEGREES and STILL running! I was sweating in the house!, It was HOT and he kept denying the limit switch had anything to do with the thermostat (it's OBVIOUS what he did to the limit switch was causing this, COMMON SENSE). He was lying of course. Anyone can read up on the "**** limit switch" DOES work with thermostat. It was evident he was trying to "run up the bill". I told him to get out and I wasn't paying anything because now my problem was much worst. STAY AWAY!

  Business Response

  Date: 03/01/2024

  ******************,
  Harris received your call on 2/9/24 requesting a service call with your heater not properly functioning,possibly the gas valve needing to be replaced or adjusted.  Job # ********.   The technician evaluated the issue and was able to cycle the unit, no aggressive sounds as reported.  The technician proceeded to check the heat exchanger to perform additional testing.   When the tech explained the testing, he was performing, you told him no, used vulgar language told him to leave your home.   The manager called you and was hung up on.  At Harris, we make every effort to ensure our customers are satisfied.  We also value our employees and their safety.

  Sincerely, 

  Harris Services 

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furnace was working fine- but I saw an ad for a $79 heater check up and thought that was a good idea.The tech from Harris came over December 12. He convinced me we needed $2318 worth of work - and he took a down payment of $1159 A couple hours after he left - the heater stopped working.I called the tech and was told they couldnt come back for six days - when the follow-up work was scheduled -which would have left my wife and I (both seniors) without heat for six nights two weeks before Christmas.I canceled the job - and had a different company come out - they fixed it on the 14th - for a total of $435 Harris did refund most of my money -but they kept $150 for a restocking fee, which I obviously think is not fair

  Business Response

  Date: 01/07/2025

  Mr. *****,

  Thank you for the opportunity to resolve this complaint with you.    The restocking fee will be refunded. 

  We look forward to doing business with you again in the future. 

   

  The Harris Family

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an annual service done on 12/21/23. The service tech did the service, tried selling us on two separate occasions 24k and 12k. After he left our heat/furnace did not turn off for hours. Harris got someone out there that night for us. The original service tech left some sort of jumpers on our unit to keep it running. It was simply removed and it powered off shortly after cooling down. Two days later 12/23/23 our unit will no longer turn on. We have our 10 month old in our house right now with no heat and currently no one is out here to fix the issue that they caused. Im not sure what the resolution is for us, the solution isnt for us to have our daughter sit in a freezing house though. Christmas is in two days and Im afraid they completely fried our unit by leaving it running so long. Not only is the unit potentially ruined, but this is time we will not get back during our babies first holidays.

  Business Response

  Date: 01/04/2024

  ****************, 

  Thank you for the opportunity to resolve this matter with you.  The technician dispatched on 12/24/23 resolved the issue and the system was working upon his departure.   We apologize for the inconvenience caused during the holiday with your family.  We appreciate your business and look forward to working with you again. 

  Sincerely, 

   

  Harris Services

  Customer Answer

  Date: 01/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially used Harris, Plumbing and Heating are year ago when a problem occurred and I was overcharged so they insisted that I stay with them as a customer and gave me a free one-year maintenance plan. They called me and scheduled an appointment for them to come out and maintenance my Unit I have not had any problems with my unit. It was working absolutely fine. When the person from Harris Plumbing came, he spent less than half an hour and then insisted that I sign his computer board for his visit. Call me later on to find out that the company is charging me $1000 for the visit. The company even threaten to come and take the Freon back o My units were well-maintained, and did not need any Freon.Ive been getting phone calls from the company telling me that I owe them money when in fact, last time I spoke to them they told me theyre going to refund the maintenance program that they gave me a free of charge, even though they overcharged me last time and threw that in as a Thank you and not wanting to lose me as a customer very unprofessional, calling me with threats, telling me theyre going to empty out my AC unit if I dont pay.

  Business Response

  Date: 11/22/2023

  Ms. *****,
  
  ************** completed the work on 03/22/23.  Once the work was completed, you stated to ************** that you had to go to the bank due to the lost credit card and you were not able to pay the bill until it was resolved.  You stated you would call the office and pay the bill once the situation with the credit card was resolved.  We offered to remove the equipment if you did not have the funds to pay for the services, you became angry with us and have not paid the bill.  The balance of $1358.63 is due.
  
  The refund you are referring too, you called on 7/27/22 to state your concerns about our electrician. You were given a credit of $39 for the Service Charge and a free year membership.  You are not *********** a refund for the *** Service Plan as the plan was added to your account for free.  We scheduled another technician and you called to complain about him as well. 

  We welcome opportunities to ensure our customers are completely satisfied.  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed to have a water pump installed, hot water flush, and flow sensor done. However, after the tech arrived 2 hours late and then left for another 2 hours, he stated a hot water flush and flow sensor cannot be done and he highly doubts anyone said that to us. They sent an invoice that still reflects those services. The job was not completed by the tech because he installed the water pump incorrectly and only hand tightened the bolts. He proceeded to state that it needed a foot valve because he couldn't get it working. It did not need a foot valve, because again it was installed incorrectly. They did not have the correct voltage connected and the bolts were not tightened. After receiving a service call from a Qualified Well contractor, he primed the pump and corrected the voltage and water flow and pressure are back to normal. Upon further research, it is clear that harris plumbing company is not a qualified well contractor and are not properly licensed to perform well services. We have issued a payment through **************** on 10/6/2023 in the amount of $2,375 which was supposed to be a deposit for services completed. Services were not completed and a water well jet pump does not cost $2,375. We are more than willing to pay for the equipment but a refund is definitely do. No one has contacted since then to even apologize for the fact that their tech did the service incorrectly.

  Business Response

  Date: 10/24/2023

  Mr. and *********************, 

  Thank you for the opportunity to resolve this matter. Per the agreement between you and Harris Management, Harris will refund you in the amount of $3035.   Documentation has been sent to your email.  Please review and provide your electronic signature, the refund will be promptly processed. 

  Sincerely,

  Harris Services

   

  Customer Answer

  Date: 10/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************