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Business Profile

Children's Clothing Stores

The Children's Place Retail Stores, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children's Clothing Stores.

Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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    Customer Complaints Summary

    • 609 total complaints in the last 3 years.
    • 184 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 04/12/2025 and it says it was delivered on 05/07/2025. I contacted children's place and they told me to contact *****, I contacted ***** and they told me to contact childrens place. I contacted childrens place again and the representative told me they would issue a reshipment after 72 hours has passed from me filing the complaint on their website. 72 hours passed and I contacted them again, to which I was told they cannot reship anything. I call back after contacting ***** again and was told to dispute with my bank. I am so unhappy with the customer service provided by ******************** and ***** regarding this. Would not recommend! I spent $150 on clothes and didn't receive my package nor did I receive my money back.WOULD NOT SHOP HERE AGAIN

      Business Response

      Date: 06/09/2025

      We have sent a new response directly to the customers email address as of 6/9/2025. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 06/09/2025


      Complaint: 23409333

      I am rejecting this response because:

      Horrible customer service and I was told multiple times it would be reshipped or refunded by other representatives. Now they want me to dispute it with my credit card company! Unprofessional and would not recommend shopping here. 
      customer satisfaction is not a priority here. 

      Regards

      Business Response

      Date: 06/11/2025

      We sincerely apologize for the disappointment regarding your order #**********. Our records indicate that the package was delivered to the front door of the shipping address you provided. We regret to inform you that, since we have proof of delivery to the specified address, we are unable to process a reshipment or refund at this time. We recommend reaching out to your financial institution to dispute the charges for the missing package. Again, we apologize for any inconvenience this may cause you.

    • Initial Complaint

      Date:05/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with through the website on May *******. The order, which includes 16 items, was supposed to delivered today, May 17, 2025.I received delivery confirmation that my package had been delivered. But no delivery actually received. I called the customer service line for The ********************** at ************** and spoke with Ahmaud. He advised that missing packages are normal with the postal service and to dispute with my bank. But ultimately concluded that in no way they can help me. This is unacceptable. Please help me to get this resolved.

      Business Response

      Date: 05/22/2025

      We have sent a new response directly to the customers email address as of 5//22/2025. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a regular shopper at The Children's Place and have generally appreciated their rewards program. However, I have repeatedly encountered inconsistencies in how the rewards are handled when items are returned.I was previously informed by multiple customer service agents that if I use rewards to make a purchase and later return those items, I can call back and have the rewards reissued to my account. Based on this guidance, I have done so successfully in the pastthough it often required follow-up calls, as the process was never completed after just one request.Recently, I used $55 in rewards on an in-store purchase, but returned the items shortly afterward. When I contacted customer service to have the rewards reinstated, I was told this could not be done because the purchase was made in store. I explained that I had been told otherwise on numerous occasions, and as recently as a couple of months ago, an agent successfully reissued rewards to me for an in-store return.The first ********** I spoke with said he would contact the store to verify the return and then reissue the rewards. I never heard back. When I followed up, the next agent said their system wouldn't allow them to reapply the rewards. I requested a ********** and spoke with someone named *****, who gave me a third explanation: that The Children's Place does not honor reward reinstatements for in-store purchases.Had I known this was the case, I would not have used my rewards in storeespecially on a purchase I was unsure about keeping. I am requesting that The Children's Place reissue the $55 in rewards used on that transaction and take steps to ensure their customer service team provides accurate and consistent information to shoppers.Thank you for your attention to this matter.

      Business Response

      Date: 05/27/2025

      We have sent a new response directly to the customers email address as of 5/27/2025. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 05/28/2025


      Complaint: 23341959

      I am rejecting this response because:

      I was previously informed by multiple customer service agents that if I use rewards to make a purchase and later return those items, I can call back and have the rewards reissued to my account. Based on this guidance, I have done so successfully in the pastthough it often required follow-up calls, as the process was never completed after just one request. When I first called in regarding this issue, The first ********** I spoke with said he would contact the store to verify the return and then reissue the rewards. I never heard back. When I followed up, the next agent said their system wouldn't allow them to reapply the rewards. I requested a ********** and spoke with someone named *****, who gave me a third explanation: that The Children's Place does not honor reward reinstatements for in-store purchases. Had I known this was the case, I would not have used my rewards in storeespecially on a purchase I was unsure about keeping. I am requesting that The Children's Place reissue the $55 in rewards used on that transaction and take steps to ensure their customer service team provides accurate and consistent information to shoppers. Thank you for your attention to this matter.

      Regards,

      ********* ****

      Business Response

      Date: 06/04/2025

      We have sent a new response directly to the customers email address as of 6/4/2025. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:05/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made my order on April 22; I stayed up until midnight when the sale began because I was using my "Children's Place" cash rewards and knew everything would sell out fast.

      I received a notice that my order was sent to a store almost 100 miles from my home. I am the sole caregiver to two disabled people and cant just take an entire day to drive 100 miles 2 ways for clothes that were supposed to come to my home.

      I was told that my items were sent to the store, and I received 15% off as a result. I explained that I did not intentionally do that. I have been a credit card-holding loyal customer for 15 years, and I order regularly. I explained that this was a computer error, and no one would intentionally choose for their items to be delivered to a store that is not accessible. However, my child needs her clothes and I cant get the ones I chose because they are sold out.

      The manager at the store said she would mail it but then, when she spoke to her district manager, they said no. And when you call customer service, there is no way to get help. Children's Place does not have the same professionalism a* ****** or *** ***** there is no loyalty to customers and no resolution team. It's low-quality CM.

      This is the first issue I have ever had with a purchase from you, and this is how I am treated? I will cut up my card and never order from here again. My child's disability means that she will fit into your clothes for the rest of her life, and you will lose her as a customer because of this principle. My order is going to be sitting at that store until the 9th, I am expecting it to be sent to me so I can have my purchase. If not, *** **** is just as good, and I will shop there instead of Children's Place moving forward. The manager was okay to send it, but Corporate said no, so it's Children's Place Inc that is the problem here not the store.

      Business Response

      Date: 05/12/2025

      We have sent a new response directly to the customer’s email
      address as of 5/12/2025. Please check your spam/junk folders for an email
      response from The Children's Place. 

      Customer Answer

      Date: 05/13/2025



      Complaint: ********



      I am rejecting this response because: I wanted my order sent to me!  They did not do that so nothing can reverse the fact that I will trash them publicly forever and never shop there again!

       

      They should restore the Kid Bucks, that's not a gift that is theft not to!  

      They had ample time to make this right and chose not to.









      Regards,



      ******** *******

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was shipped to an old address on file and was delivered there. I would like a refund. I do not want to pay for goods that I never received.

      Business Response

      Date: 05/05/2025

      We have sent a new response directly to the customers email address as of 5/5/2025. Please check your spam/junk folders for an email response from The Children's Place. 

    • Initial Complaint

      Date:04/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 items from children's place online last month which got canceled for some reason but when i called they claimed I had canceled it. I called and spoke with different representatives. I do not appreciate being lied to numerous times and being led on. I paid for the order using a gift card and a credit card. They said they had refunded back to my credit card which was a lie and I had to file a chargeback. They also mentioned that it went back on my original gift card which I specifically said I don't have anymore. The children's place basically just stole my money.

      Business Response

      Date: 04/17/2025

      We apologize for the confusion regarding your refund and canceled order. The refund of $6.30 was credited on a gift card that was sent directly to your email address *********************** as of 4/16/25. Please review your inbox spam and junk folders for an email from 
      *******************************************************,



       

    • Initial Complaint

      Date:04/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with childrens place and when I received the order, I was missing 15 items in the order number **********

      Business Response

      Date: 04/16/2025

      Our records indicate that the order was refunded on 04/14/25 due to missing items. Please allow 3-5 business days for the refund to appear in your account. We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you that an account has been fraudulently opened in my name with CCB/CHLDPLCE. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: CCB/CHLDPLCE Opened Date: 7/22/2023 Account Number: ****************High Credit: $741 I respectfully request that this account be closed immediately, and that any negative information associated with it be removed from my credit report. Additionally, I would appreciate receiving confirmation of the account's closure and any relevant documentation regarding the fraudulent activity.Thank you for your prompt attention to this issue.

      Business Response

      Date: 03/28/2025

      To Whom it may concern, 

      We have received and reviewed the complaint forwarded for a Mr. **************** ******************* is a debt collection agency located in *****************  We have reviewed our records and have no history of an account for Mr. **************** The subscriber code in this complaint reflects CCB/CHLDPLCE.  This is not our subscriber code, and we do not grant credit.  We would suggest Mr. ******** contacts the Bureaus for the correct credit grantor or data furnisher.  Thank you for your time.

       

      Compliance Department

      ************************

       

      Business Response

      Date: 04/14/2025

      Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you of a fraudulent account opened in my name with CCB/CHLDPLCE. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: CCB/CHLDPLCE Opened Date: 7/16/2021 Account Number: ****************High Credit: $511.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/14/2025

      Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

    • Initial Complaint

      Date:03/31/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for $48.17 on 3/16/25, which shipped and was marked as "delivered" on 3/24/25 by ****. I have yet to receive this order. I contacted Children's Place support email who replied to say that I should check to see if a neighbor has my package (they don't) or contact the shipping carrier but The Children's Place must file for a lost package claim, I have no power to do this as the recipient. The email also recommended I contact my financial institution but there is nothing they can do as I knowingly placed an order with this company. Absolutely no offer to assist with filing for a lost package or replacing it. I am shocked by The Children's Place complete lack of customer service and from reading the other complaints on this site it seems like this is a common occurrence. I am requesting a full refund of the cost of my order.

      Business Response

      Date: 04/03/2025

      We have sent a new response directly to the customers email address as of 4/3/2025. Please check your spam/junk folders for an email response from The Children's Place. 

      Customer Answer

      Date: 04/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ******

    The Children's Place Retail Stores, Inc. is NOT a BBB Accredited Business.

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