Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Children's Place Retail Stores, Inc. has 134 locations, listed below.

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• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  The Children's Place Retail Stores, Inc.

  45 Enterprise Way Secaucus, NJ 07094

• 

  The Children's Place

  23-58A Bell Blvd Bayside, NY 11360

• 

  Gymboree

  2701 Ming Ave Bakersfield, CA 93304

• 

  The Children's Place

  3258 Midway Mall Elyria, OH 44035-2461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am filing a formal complaint against The Childrens Place regarding an account on my credit report that I do not recognize and have been disputing for years. Despite multiple attempts to resolve this issue, The Childrens Place has failed to remove this erroneous account, which continues to negatively impact my credit.I have repeatedly requested verification of this account, yet The ********************** has not provided valid documentation proving that it belongs to me. Their continued failure to correct this mistake is causing unjust harm to my creditworthiness.I am demanding the immediate removal of this unrecognized account from my credit file. If The Childrens Place cannot provide verifiable proof that this account is legitimately mine, they are in violation of the Fair Credit Reporting Act (FCRA) by continuing to report inaccurate information. Failure to correct this matter will leave me no choice but to escalate my complaint to the ************************************ (****) and pursue further legal action if necessary.I urge The Childrens Place to act in good faith and correct this error immediately. Thank you for your assistance in resolving this matter.

  Business Response

  Date: 03/27/2025

  Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

  Customer Answer

  Date: 03/27/2025

  
  Complaint: 23100796
  
  I am rejecting this response because: I need proof of a resolution here. This has been negatively and incorrectly impacting my credit for years now. 
  
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 04/03/2025

  
  We received the following response from the bank on March 28, 2025. Today, we attempted to contact ***** ***** but were unsuccessful. I left a voicemail with my contact information. We will start our research and respond with a letter. If you need any further assistance, please reach out to the contact information provided on the voicemail.

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against The Children's Place regarding a problematic order and their unsatisfactory customer service.On February 27, 2025, I *********************** an order with The Children's Place (order number **********) for children's pajamas and shirts, all themed with excavators and construction equipment, for my two-year-old grandson's birthday. The total cost of the order was $47.25.The estimated delivery date for the order was March 4, 2025. On March 3, 2025, I received a **** tracking number (**********************) with a status of "PRE-SHIPMENT INFO SENT **** AWAITS ITEM Awaiting Carrier Pickup."Since March 3, 2025, the tracking status has remained unchanged. Every day, I contacted The Children's Place through their website's "Contact Us" link to inquire about the delay. Each day, I received the same automated response:"Thanks for reaching out to The children's Place!Regarding your inquiry about your order status, We sincerely apologize for this inconvenience and our team is working hard to get your package shipped as soon as possible. Our records indicate your order #********** is currently in transit. Please note that orders placed with standard shipping can take up to 10 business days for delivery.The Children's Place provided no further explanation for the delay. On March 14, 2025, 10 business days after they supposedly shipped my order, I formally requested a refund via their website's "Contact Us" link. I received another canned response, this time instructing me to call their customer service.When I emailed again, explaining that I was traveling out of the country and requested a WhatsApp number for communication, I received no response.I am requesting a full refund of $47.25 to my original form of payment. The Children's Place has provided numerous case numbers from my daily inquiries, as well as my email, name, and phone number.

  Business Response

  Date: 03/25/2025

  We have sent a new response directly to the customers email address as of 3/25/2025. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28 I made a purchase of 3 items. I decided to return 2 of the items. The items were the same style just 2 different sizes as I didnt know which was going to fit my child. I gave the cashier my return, which she scanned. She stated one of the items was not on the receipt. I explained that I purchased all the items at the same time. I then realized that the cashier rang up one of the items twice and didnt scan the other item. I explained that to the cashier and she relied the manager can help you. The cashier then just walked away. The store manager came over and I explained the situation and she told me I had to wait and she needed to check the camera ( all for an $8.37 item) after several minutes she came back and started I was only rang up for two items and I never paid for the other item. I then said but there are 3 items on my receipt again she just scanned the one item twice the store manager the would no longer speak to me. I asked for the customer service phone number. She said its on your receipt, which it was not. I asked her to write it in the receipt with her name. Which she did. I called customer service. They wanted to give me a credit for the item but I told them I should get it back how I paid. They then called the store and again they were not willing to help and said the item was not on my receipt. They stated the district manager would contact me. Which they have not.

  Business Response

  Date: 03/11/2025

  Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our *************************;store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

  Customer Answer

  Date: 03/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The District manage did reach out to me and was more than helpful! 
  Regards,
  
  ****** ****

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  cently reviewed my credit report and noticed an inaccurate and invalid account reported by *************************** Name). This account is not valid,and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate,verifiable, and legally collectible.This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt,and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  Business Response

  Date: 03/07/2025

  Thanks for sharing your concerns with us. We apologize for the difficulties you experienced with your My Place Rewards credit card account. Your feedback has been forwarded to the card issuer Comenity ************ which manages the My Place Rewards Credit Card accounts. This feedback will be used towards improving the service provided to you and all of our valued card-holders. Once the bank has reviewed the details of your issue you will be contacted directly by a representative. We appreciate your patience while this matter is under review. If you have any questions regarding your My Place Rewards credit card,you may contact Comenity ************ **************** at **************.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order online right before Christmas. I had a 20% off coupon already in my cart. I was then asked if I wanted to open up a credit card and receive 30% off instead of the 20%. I called the customer service number because once I was approved for the card and was finalizing my order, the 30% was not reflecting on the total. I was told by the customer service representative that it was be on my first statement. When I received my first statement, there was no credit. I called the customer service number back to be told that I would need to go into the store. I went into the store to be told that they could not help me, it was a separate department. I called customer service back to get the 30% resolved and was told they could not help me. I asked to speak to a manager and waited 25 minutes to be hung up on. I strongly advise not doing business with this company.

  Business Response

  Date: 02/21/2025

  We have sent a new response directly to the customers email address as of 2/21/2025. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products off of their website and after I paid, I realized it was the wrong shipping address. I immediately called the company and they told me they could not change the address or cancel the order and to call *****. I did so and was told Childrens place should call them to change the shipping address. This went on and on back-and-forth and Childrens place continued to tell me they cannot change the order or issue a refund. It culminated with multiple employees insisting that I file for a refund through my credit card. I informed them that this is fraud and they said theres nothing else they can do. They informed me a manager would call me and its been over a week and no one has called. The company will take money from the consumer and not seek to rectify any issues.

  Business Response

  Date: 02/21/2025

  Please provide the order number or the email address used to place your order for further assistance.

  Customer Answer

  Date: 02/21/2025

  
  Complaint: 22960569
  
  Order #************
  
  
  Regards,
  
  ***** *****

  Business Response

  Date: 03/04/2025

  Please confirm the order number, as it appears invalid, or provide the email address used to place the order for further assistance.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my credit card off three times and closed out the account three times. Here it is a year later and I'm receiving a letter from a debt collector saying I have a balance. This account has been closed out and I was told the last conversation was recorded. I need this removed.

  Business Response

  Date: 02/18/2025

  We are sorry for the disappointment you have experienced with your My Place Credit card. We have forwarded your feedback to ******************** for consideration. Please note that The Children's Place does not have access to make any changes or adjustments to a customer's account. A follow-up email has been sent to the bank so they can review your concern and provide you with an update. We appreciate the opportunity to address your concern and sincerely apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 02/19/2025

  
  Complaint: 22908848
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/23/25, I placed online Order #********** for 28 items for $173.22 (incl tax of $13.22) during a sale. I also used a coupon to get an addt'l 30% off. Order arrived in 3-4 separate packages from different carriers. When I opened them, these 5 items were missing/not delivered:
  ********** (sale price: $5.58, now $11.97 = $6.39 increase)
  ********** (sale price: $6.43, now $17.21 = $10.78 increase)
  ********** (sale price: $19.58, now $27.98 = $8.40 increase)
  ********** (sale price: $6.43, now $17.21 = $10.78 increase)
  ********** (sale price: $3.22, now $3.99 = $0.77 increase)
  When I called customer service 2/5/25 asking to send me the items that were not received, I was told they could not offer replacement, only a refund of the purchase price. I told the rep I wanted the items, not a refund, and informed her that the cost today was nearly double what I paid. She offered a 25% coupon to offset the cost. I told her that wouldn't cover the difference, so she bumped it up to 30% off. I told her that was still only less than 1/4 of the difference I would have to pay, and transferred me to a manager, who told me the same. I asked why they couldn't ship the missing items, I was told they did not have the option to place orders from customer service. I asked for a store credit for the cost of replacing those 5 items at today's cost and the manager would not issue a credit or refund or discount to honor the difference in cost or shipping. So here I am - down 5 items I paid for, and the only solution is to order them for twice the price and pay shipping to have them (maybe?) sent to me. And the new order can only be discounted 30%, which leaves a 40% higher cost for the same 5 items. Can anyone help? I just want the items I paid for honoring the advertised prices and coupon code presented on 1/23/25 so that I'm not paying double the advertised price. Customer Service is far from service, but rude and not empowered to make a customer whole should a problem arise. A shame...

  Business Response

  Date: 02/07/2025

  Thank you for sharing your feedback with us. We are sorry for the disappointment you experienced with your recent order. We have reviewed your concern and regrettably we do not have the option to process a reshipment at this time. We have processed a refund for the missing items. Please allow 3-5 business days for the refund to post to your account. We have also sent you additional discounts to your email inbox to reorder the items or to use on a future purchase. We appreciate your business and we apologize for any inconvenience this may have caused you.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 2 times for some clothing for my daughter using my credit card and another time using my ****** account. The shipping address and billing address were both the same, but the order was cancelled both times and I was told it was due to the orders flagged for fraud. Fraud?! How so? If you guys dont have the actual merchandise that youre advertising in stock then why not come up with a better system to monitor inventory instead of cancelling orders and lying to customers saying their orders are canceled due to suspected fraud. Oh and they still havent reversed the hold on my funds.

  Business Response

  Date: 02/10/2025

  In reviewing the orders, we have determined the order was canceled because it did not meet all of our criteria for order processing and placement. We sincerely apologize for the inconvenience this has caused. However, after further verification, we are happy to inform you that a new online order can be placed. Please use this same email address for all future online orders. We look forward to serving you soon. Your credit card will not be charged since the order was not processed. What may look like a charge to your credit card (if checking your statement online or by phone) is called a pending authorization hold. Your bank places this hold on your account to verify the transaction and may hold the funds for a specified amount of time. The hold will come off your statement in accordance with your banks policies. We apologize for the inconvenience this may have caused. If we can be of further assistance, feel free to give us a call at **************.

  Customer Answer

  Date: 02/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The store manager here was being very rude and cursing loud in front of children, when I asked how much something cost she just shrugged her shoulders and even the employee there shook her head.

  Business Response

  Date: 01/31/2025

  Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. We would like to forward your feedback to the District Store Manager and we will take the appropriate action regarding your recent visit. Please provide us with the store location as we would like to review with matter with urgency. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.  

  Customer Answer

  Date: 01/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****