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Business Profile

Pediatrician

Riverside Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time one of my kids gets sick or hurt and they stay home from school I call to try and make an appointment for them. EV**Y single time I call to make an appointment Im told that there are no appointments and that there are only appointments the next day. I always end up taking my kids to the ** because I am always told that there are no appointments. I keep getting bills from the ** because my insurance does not cover the full amount. Before I switched to riverside medical group my kids used to go to a different doctor. When they were still with that doctor ******** Id call and say that one of them is sick they would tell me to take them to the office right now. That doctors office actually cared about my children and their well-being. I cant say the same about riverside medical group. If it wasnt for the fact that they stopped taking my kids insurance I would have never switched doctors. Switching my kids to riverside medical group was the biggest mistake I have made. Today my daughter stayed home from school because she is in a lot pain and is not able to move her shoulder. I called to make an appointment and the woman I spoke with once again like every other time told that they dont have appointments. She told she would put me on a brief hold to call the office. I said okay. SHE LEFT ME ON THE CALL FOR OV** 30 MINUTES. I kept saying hello and their was no response. I am pretty sure she hung up the phone. I have never witnessed this amount of disrespect and lack of caring for patients. Last I checked this was a doctors office and not a restaurant where you have to call and make appointments weeks in advance.

  • Initial Complaint

    Date:10/10/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 10,2022 I had appointment for my daughter at 10:30am. First of all it was packed with kids coughing everywhere . Appointments should be handled better not have 50 kids in a tight space coughing and some didnt even have masks on . Also, they called someone who came after me . So what are the appointments for then because they just call whoever they want or maybe it is preference . I had to say something and of course when you complain they find a room right away .

Riverside Medical Group is NOT a BBB Accredited Business.

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