Reviews

Review Details

• Review fromCarlos A

  Date: 07/16/2024

  1 star
  This review is for Optum/Riverside Medical Group located at ******************************* (NOT Pediatrics). I am being charged $447.75 for a routine visit that I have previously been charged about half of that amount. Same insurance, same type of typical visits (cold/allergy/etc). I called them, emailed them, and even stopped by the office personally but they never got back to me. I asked several times what made this visit different than previous, similar visits and I keep getting the run around. I even spoke with the Office Manager who said she would get back to me but never did. I have been with Optum (previously Riverside) for over 20 YEARS and I never had problems before. My whole family goes to ***** and we've never experienced any billing issues. At this point, their billing department simply ignores you. It is frustrating and offensive that they treat a long time (+20 YEARS) patient this way. No consideration at all. I expected them to at least have the decency to explain the difference in the bill but that is apparently too much to ask.

• Review fromStacy H

  Date: 06/15/2024

  1 star
  They are not concerned with patient safety or the patient they are about $$$$ and RVU's. It's sad that in a little over 20 years the care couldn't get worse

• Review fromSusannah S

  Date: 06/10/2024

  1 star
  My complaint is mostly for Riverside's billing department. I submitted an email request for assistance with the online Bill *** to pay my bill this morning. The representative communicated with was extraordinarily rude and unhelpful. They would not share their name with me, refused to send me a link, and kept talking down to me. I just wanted an updated link. Then, I got fed up and Googled myself until I found the correct place. I emailed the representative again and essentially said I found it myself, thanks for not helping me at all, have a great day. They then went back to my original message and responded with the link, pretending our entire conversation did not happen. They even further lied and flat-out denied our entire conversation happened at all when I responded. I also keep receiving bills for visits that happened months ago, even receiving a bill last month for a visit I had in April 2023. They then ******* me with calls and messages telling me my bill is past due but I just received noticed I owed anything at all. This is the most unprofessional entity I have ever worked with and I am appalled a medical facility that quite literally has peoples' lives in their hands can function so incompetently.

• Review fromLauren B

  Date: 10/23/2023

  1 star
  The worst. Still trying to get an RX refilled thats overdue by 1 month

• Review fromMari R

  Date: 08/05/2022

  1 star
  I called today to make an appointment with ****************. The person who answered, her name is ******, was rude from the minute I said hello. She asked me if I was a patient, I said I would be a new patient. Her response, well we're not taking new patients. I said, oh so the doctor isn't accepting new patients. Her response was yes, but I can't give you an appointment until you give me your information. What is your insurance? When I told her, she said I can give you an appointment August 30. I can't make it until you give me your information. Throughout this conversation, she talked to me like I was t*** and she was doing ME the favor. She doesn't realize that she represents the whole company, and this doctor, who is probably losing patients by having this surly, unprofessional person taking appointments for him. This is my second bad experience with Riverside Medical. I too took my daughter to see the worst pediatrician I've seen in my life. So I agree with the other reviews, stay away from this place. They apparently don't care who they hire to care for others.