Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased order ******** online on 5/31 and my card was charged on 6/2. I have been checking the tracking and it’s showing a label was created, usps awaiting for the package. I called Bogg customer service 2 times and sent 2 emails inquiring when my order would ship. I keep getting the run around and they tell me usps picks up packages from their warehouse daily. If that’s the case then why is my tracking number only showing a label was created.
  I have a feeling I will need to file a dispute to get my money back and this is a scam. I ordered directly from their warehouse daily Bogg website.

  Business Response

  Date: 06/10/2025

  Hi ******, 

  As mentioned on our Shipping & Delivery FAQ page, our orders take 2–4 business days to process once they are placed. After processing, the order is picked up by the shipping carrier. We aim to have all orders delivered within 5–10 business days.

  Your order was placed on Saturday, May 31st, and it was delivered on Monday, June 9th. This falls within our expected 5–10 business day delivery window.

  We apologize for any confusion and appreciate your understanding.

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have been in contact via email with someone from your company by the name of Kaitlyn. I have asked her to email me a return label and she is refusing. When I try to create a return label on your website I receive a message unavailable for return. I do not like the straps on the bag and want to return it. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  ****** *******

  Business Response

  Date: 06/11/2025

  Hi there, 

   

  The customer's return was reviewed and approved on June 10th. The return label was emailed on the same day. We would be happy to resend the email with the return label if the customer did not receive the original email. 

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Mother's Day gifts from ************************** on 5/3/25 for delivery on 5/8/25. Today is 5/13/25 and not only has the order STILL not arrived (missing Mother's Day), but their **************** refuses to respond to my inquiries. Radio silence.NEVER DO BUSINESS WITH THIS COMPANY! THEY ARE A SCAM AND WILL STEAL YOUR MONEY AND STOP RESPONDING!

  Business Response

  Date: 06/12/2025

  Hi *******, 

   

  Thank you for reaching out. Weve reviewed and addressed all of your concerns through our email conversation. We sincerely apologize for the **** delay in delivering your package.

  While a delivery date was shown at checkout, those dates are not guaranteed as noted on our checkout page. As outlined in our Shipping & Delivery FAQ, we aim to deliver orders within 510 business days. Your order was delivered within that timeframe.

  As a courtesy, **** issued a partial refund of 10% off your order. Since the package was delivered and received, were unable to refund the order in full.

  Thank you again for your understanding.

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on December 2nd, still have not received tracking information. I have emailed several times and receive the same canned response each time. I asked to have my order canceled if it will not arrive before Christmas, was told order has been processed and cannot be canceled, if the order has been processed then why has it not been shipped? At this point I just want my order canceled and a refund.

  Business Response

  Date: 12/16/2024

  Hi *****, we sincerely apologize for the delay in your order being processed. We experienced a higher-than-normal volume of orders over the **** weekend sale, and our small team is working around the clock to get orders shipped out. Since your order has not been processed yet, we'll be able to cancel it. We apologize for any confusion in our previous communication - we've been working with our fulfillment team to get clearer details on order statuses so that we can communicate the most up to date details. You'll receive separate email notifications once your order is cancelled. We appreciate your patience, understanding, and support and wish you a wonderful holiday season.

  Customer Answer

  Date: 12/18/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bag on 7/1/2023. I understand that it was a holiday weekend but was not worried about it. I got shipping information sent to my email on 7/5/2023 that they had created a label. That was the last thing I heard. I checked the ***** website multiple times and it just said that the shipping label had been created but the item had not been sent to *****. I finally emailed them 7/11/2023, and got a response the next day saying that they were just so busy and that ***** is just so busy. That was obviously not true, they dropped the ball and didn't want to admit it. I called them 2 times and still the same excuse. Called them back 7/13/2023 and was laughed at by the lady I spoke to. I asked to cancel my order and she continued to laugh and interrupt me.

  Business Response

  Date: 07/18/2023

  Hi ********!

  Im so sorry about that. Weve been having an issue with Fed Ex with an entire truck of product not tracking (910 boxes!!). Weve been working with them closely to determine what happened; however, we already duplicated the order and shipped it out to you.  Should you wind up receiving 2 orders, please let us know so we can send you a return order for the other package. 
  
  New tracking is, Fed Ex: 781240162687

  I just tracked it and it's arriving Thursday.

  As for the customer service call, I can assure you this was no laughing matter for us.  Our priority was making sure that these 910 customers received their packages.  As a one-time courtesy, I went ahead and credited your shipping.

  ***, CEO and Founder

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ********************* barbie **** all I received from this company was a cheap fake diamond ring I paid $35.99 plus shipping, totalling $40.94. I've emailed them several times and all I get are excuses. The order number is ***************. Tracking number AG762389593CN

  Business Response

  Date: 07/18/2023

  Hi!

  I am so sorry but we do not sell dolls.  We sell Bogg Bag beach bags and accessories.  We have learned that a scam website is putting our contact information, but that is not us.  We are www.boggbag.com and have been for 10+ years.  I recommend immediately canceling the charge with your credit card company or bank.  We are so sorry that happened to you.

  ***, CEO and Founder

  Customer Answer

  Date: 07/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase merchandise from this website on Friday, June 24 and the credit card system repeatedly declined to authorized three of my cards. Two days later I would find fraudulent charges on all three of the cards - either their card processor or someone who works for them had stolen the numbers. This was the only website where I entered three cards since they were declined. Likewise, when the decline initially happened I emailed the address on their website: '[email protected]' and this email was bounced bag as an invalid address. It is likely that others have also been compromised. So their credit card system is not secure and their support email does not work. Bad bad bad business practices.
  
  Fortunately my credit cards reversed the charges and I've now changed my cards. However, I will not be purchasing ever again from their shoddy website. Fix your systems.

  Business Response

  Date: 06/27/2023

  So sorry that happened to you, but that was not on our site, ***************.  You were on ************** which we have learned is a SCAM site.  Our attorneys are working on taking them down as we speak.  Our website has been active for 10+ years with no issues and our only email is ***************.  Sorry again!

  Customer Answer

  Date: 06/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The fraudulent website has purchase a sponsored Google link that looks identical to the original brand.  When you search for 'Bogg Bag', it is either the first or second link that appears, before the official site.  Others will continue to be defrauded until this link is removed.  I am not seeking compensation/credit from the business as I was able to stop the credit card fraud, but they need to resolve this with Google before others are defrauded.  I have attached a screenshot of what Google shows when you search 'Bogg Bag'
  
  
  
  Regards,
  
  ****** ******* 

• Initial Complaint

  Date:12/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/28/2022
  Order # ******** Looking for a refund of $25.99 for the shipping fee.
  Bogg Bag posted on their social media pages, a buy one get one free on their bags along with a free shipping code. (See attached picture)
  I reached out to them re: the shipping charge I incurred looking for a refund since they advertised free shipping.
  The declined to honor what they had advertised and then later updated their posts with a “promotional edit” that it wouldn’t be free shipping.

  Business Response

  Date: 01/01/2023

  Although we immediately corrected our post, we will refund the shipping.  

  Customer Answer

  Date: 01/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** **********