Complaints

This profile includes complaints for Orbit Energy & Power LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Orbit Energy & Power LLC

  570 Mantua Blvd Sewell, NJ 08080-1022

• 

  Orbit Energy & Power LLC

  1512 George Jenkins Blvd Lakeland, FL 33815-1313

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orbit installed a new roof and solar system on my property at ********************************************************************* in February, 2022. On May 24, I sent pictures documenting the damage. Each significant rain since has resulted in more damage. They claimed to send a crew out, but never gave me the notice I requested, so I could be on site. I'm patient, but now, since September 6, 2022, I have left several messages to their customer care department on their phone line, without receiving any response.

  Business Response

  Date: 11/18/2022

  Good afternoon ****************,

   

  We deeply apologize that our service dates have fallen on days that you are not available. We have been reaching out to you since Monday to set up a date and time that works best for you. Could you update us with your new number and/or point of contact. Please get back in touch with us at your earliest convenience.

  We would love to resolve your issues. Again, we are so sorry for any inconvenience. 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ok first we brought solar panales on 7/24/2022 , and payed cash on 7/27 022 ,$ ********* for ************************************** the begin of sept and , the sale man lid to us and said that the solar would be up and runing by the end of sept .well thay forgot to fill with the township for perment , and after meney phone calls they ****** did two weeks later , and them email me on 10/8/022 that all the paper work was subment to PSEG , well thay did not pay the fee that they were too , so on 10/19/022 paper was reject it and send back to orbit , on the 10/24 / 022 they payed the fee but never resimed the forms for the metor to get switch out , i have been calling then and they say someone will get back to you but they don't , well today i called and someone did get back to me . but no answers to help me get my solar up and running , i just want my solar up and running . with no more lies and runaround . when they put in the forms i will have to wait 5 days for the metor to come in and them i will have to wait up to 20 more days before the the metor switch out , and them i will have to wait for orbit to turn it on and God only knows how long that will be . please help me , thank you ******* Sites

  Business Response

  Date: 12/01/2022

  Good morning *******, 

   

  Per your utility you received PTO (permission to operate) 11/17/22. We have submitted part 2 of your ********** Clean Energy application. WE are so sorry for the previous delay. Moving forward we will make sure these type of hiccups don't happen. Thank you for you patience. Someone from our ****************************** will be in touch.

   

  Thank you!!

  Customer Answer

  Date: 12/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* Sites Hi well i finally have my solar up and running ,and its only because i am the one who keep up with the electric company not them they need to communicate with there customer . i will never do business with ********************** or every and i will tell people not to do business with then  . i am not a happy customer . thank you for your help ************;

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed on my roof with no issues. The process was fairly simple. Once installed, an inspector was supposed to come out and inspect the panels to make sure they are working properly and to change my meter over to the panels. Its been 2 months, 9 phone calls, 1 no show from the inspector with out even calling us and I have been charged the loan payment the last 2 months and still getting a regular electric bill. Ive basically paid twice for electric the last two months. And still have no resolution. Ive called to get the panels taken down and I still have no resolution to that either. Their customer service is reps talk a great talk but they have yet to resolve my issues. Going on month three of paying twice a month for my electric

  Business Response

  Date: 10/24/2022

  Good afternoon Sir,

   

  WE have added you to our cut list for the loan reimbursement that we owe you!! Sorry for any inconvenience we have caused you!!

   

  We value our customer and we will work diligently to resolve this. 

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar system was installed 6-7 weeks ago and is still not been activated. No one is returning my calls and when I get someone on the phone Im told I will get a call back and never do. Either Activate system and compensate for lost time and first payment of loan for system or remove and fix damage to room of installed system.

  Business Response

  Date: 11/10/2022

  Good afternoon ************,

   

  We sincerely apologize for any inconvenience this has caused. Currently we are waiting on your CA from the inspector so we can submit for PTO for your panels. WE will reimburse you for your loan payment for the months that you were not operational. 

   

  Thank you for your patience and being a valued Orbit Energy & Power customer. 

  Customer Answer

  Date: 11/10/2022

  
  Complaint: 18195602

  
  I am rejecting this response because: I have been told 2 times already that a check for the first payment was requested but has not been received. it was close to 2 weeks ago that a check was requested per **************** ext. 470. I have sent 2 emails since last week with no response. I also had a female call me on Monday 11/7 and was advised she would look into it. Still no response. We are now approaching 3 months that my system has been installed and not activated, I am going to have another payment due in 2 weeks.
  
  
  Regards,
  
  *****************

  Business Response

  Date: 12/01/2022

  Good afternoon ************, A check was sent out to you on November 17th for you loan reimbursement. I am sorry if you have not received that yet. We will also cover this months payment for your loan payment, sorry for the inconvenience.. 

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for sole with this company they offered me a $1000 sign on bonus and since I committed on the spot they said I get 6 months free. I called within the month and they reassured me that I was correct with the stuff I had listed. Fast forward months later they told me I was eligible for pay out after 60 days 60 days passed so I called and they informed me that I was given wrong information and that they do no offer 6 free months which is a lie because when I called they assured me it was in the computer for my sign on bonus and 6 free months. This happened in March and we are now in September with no payment and everytime I call I get a different story. Just want the company to fulfill their first promise instead of lying to me and having me looking stupid

  Business Response

  Date: 10/05/2022

  Good morning **************,

   

  We are sorry that this has slipped through the cracks. We will have a check cut and sent out for you in the full amount owed of $1,862.98. Please give it time to be cut and mailed out. Hopefully early next week is the latest you will receive it.

   

  Sorry, we truly value our customers and would like make it up to you :)

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However it is left to be seen if they really send the check out. Wish I could have waited till I received the check to type my reply 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar system was installed over a month ago. I'm being told there was an issue with permitting and my inspections/activation of system will take "Weeks" to get resolved. I was told at installation of panels it would only be 2-3 weeks **** Calls to company and salesman are coming back that they are looking into it and nothing else is being down. In the meantime there is a possible leak in my bedroom closet that was not there before solar install as the house is only 3 years old. No one is giving me answers and I'm to the point of having them remove panels and replace roof. I want system up and running and some minor compensation *************** by not having system activated) for delay in system not having inspection and activation completed in timeline they stated.

  Business Response

  Date: 10/24/2022

  Hello Mr. *********;

   

  Unfortunately there is a back log in the reviewing and permitting department-- we do apologize for any inconvenience this is causing you. We do offer loan payment reimbursement if your first payment is due prior to your system being functional. We are working diligently to get this matter resolved.

   

  Thank you!!

• Initial Complaint

  Date:08/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached by an orbit solar energy provider by the name of ************************* who sold me solar energy for a fee. I agreed to pay a certain amount in exchange for energy through solar panels. This happened in January 2022, the payments started coming out in March and here we are come august and my solar panels on my roof are not connected. Every time I call the company I get the same lame excuse well open a ticket. I am tired of this and I just want my panels hooked up so that I can sell my house!

  Business Response

  Date: 09/29/2022

  Good morning ******,

   

  We are so sorry for any inconvenience and we will continue to be in regular contact with you and ******** utility. We have done our best to follow all task presented to us by ********. Unfortunately we can not control what they decide to accept. We will continue to work diligently at resolving this matter for you. 

   

  Thank you for your patience. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am terribly sorry I got my solar panels with Orbit. They don't deliver what they promise. I financed my solar panels and got them in March 2022 I was told I was not going to have payments until October. Well I received my first invoice from Goodleap in April.I called to find out what was going on. I was told I was going to get a reimbursement check for the total payments until October. Long story short its 8/08 and they keep telling me that I am in the reimbursement list to receive my check. I talked to ****** from accounting and that's her story every time. Also they "create" tickets but no one calls you back. I am very dissatisfied with this company and I don't recommend it to no one.

  Business Response

  Date: 08/19/2022

  Firstly we would like to apologize-- secondly a refund for the months listed will be sent out. Sorry that the timeline of events was not specified to you throughout this process. Though we pride ourselves on delivering service in a timely fashion some hold-*** that we face in *********************** Utility companies etc. are out of our control. We value your business and will do everything in our power to make it up to you. 

   

  Thank you!!