Reviews
This profile includes reviews for HearingLife's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 338 Customer Reviews
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Review fromArleen C
Date: 09/24/2022
1 starArleen C
Date: 09/24/2022
Store is never open. Batteries are proprietary. Can't buy them anywhere else.Now we have to get another pair of hearing aids from a different place to maintain them They charged $6000 at first. Then when we decided to leave - the price dropped to $300. Mmm go figure.
HearingLife
Date: 09/27/2022
Thank you for the opportunity to address your concerns. Please contact our ************ Center ************ so that we may assist you further.Review fromAnn B
Date: 09/23/2022
1 starAnn B
Date: 09/23/2022
Hearing life in ********** and ****** ********************* have abandoned their patients as of this week September 20, 2022. I understand **** is no longer with company and they have not replaced him.We need service asap and was told the closest location is in Virginia. When you call corporate office put u on hold and then want u to leave a message which I already have everyday this week. Poor customer serviceHearingLife
Date: 10/05/2022
Thank you for the opportunity to address your concerns. We are in the process of hiring a replacement provider that will be best suited to that clinics patient needs. We apologize for the inconvenience. Currently, our ********** office is staffed on every-other Thursday until a qualified provider is hired and trained. We appreciate your patience during this time of transition.Review fromGeorge D
Date: 09/22/2022
1 starGeorge D
Date: 09/22/2022
Originally purchased AIDS through Hearing Life. During pandemic, they shut down all local offices without explanation or client communication. Result was no availability of supplies and no response from company. Beware that this business is prepared to leave you stranded.HearingLife
Date: 09/23/2022
Thank you for the opportunity to address your concerns. Please contact our ************ Center at ************ so that we may assist you further.Review fromRita E
Date: 09/09/2022
5 starsRita E
Date: 09/09/2022
I had a complimentary hearing test on September 7, 2022. I was hesitant in making the appointment but was pleasantly surprised by the professionalism, knowledge and courtesy extended to me by ***************************** at the **********, ** office. After going over different choices of hearing aids, I was very impressed with the Signia brand. I picked up my hearing aids on Friday, September 9, 2022. I realize that I will need time to adjust to wearing them but after several hours of finally "hearing" without having the volume on the ** way up, I am impressed and pleased with the results.Finally, there was NO pressure to purchase which I found refreshing. I listened, asked questions and decided, on my own, to go with Signia. Thank you ****** for making this purchase easy and stress free. 5 StarsHearingLife
Date: 09/12/2022
Thank you for your kind words regarding ***************************** and our **********, ** HearingLife office. We value all our patients and seek to provide quality care consistently, just as your description of ******* services attests. We greatly appreciate your time in providing a review of your experience and look forward to continuing our relationship as your hearing healthcare provider.Review fromAnn H
Date: 08/08/2022
1 starAnn H
Date: 08/08/2022
This entire corp. office of Hearing Life.....mails you letters, cards stating...."we offer you a complete hearing **************** will receive a $20 gift card of your choice....it also states that people OVER 60 should hve their hearing tested ANNUALLY....however, when I made an appointment this year....I WAS SPOKEN TO IN A DEMEANING TONE OF YOU....woman said to me why are you here, told them the TRUTH...I am responding to a letter from Hearing Life.because I would receive a $20 e-mail gift card, I am on Social Security, so every bit of financial help...I try to get....in her demeaning tone of voce told me.....you should have a hearing assesssment test EVERY TWO YEARS....THIS IS FALSE ADVERTISING.....I called several times to their 888 number only to finally receive a call back, again in a demeaning tone of voice told me I did not qualify for this $20 gift card, but said I will make an exception & LET YOU HAVE IT...then added "is there anything else I can help you with? I replied YES....I should be compensated in some way after having to call you, leave several voice meassage, finally you called....*** said what do you want....I replied another $20 gift card....again with a demeaning tone of voice said....WELL I CAN USE MY OWN MONEY....send you a $20 gift card in A CERTIFIED ENVELOPE....I want to make you sure you received IT.... *** STRESSED OVER & OVER THIS WOULD BE PAID BY HIM PERSONALLY.....then ENDED, AGAIN in a demeaning tone of voice.....DO NOT EVER CALL US, RESPOND TO ANY MAILINGS WE SEND YOU DO NOT QUUALIFY FOR ANY TYPE OF PROMOTION FROM US.....I don't send these mailings to myself....CORPORATE SENDS THEM.....I WOULD GIVE THIS COMPANY A ZERO RATING.I...have a membership with Costco....should I need a hearing test assessment....they will give it to me FREE....If I happen to be asked about this COMPANY, WOULD TELL THEM STAY AWAY FROM THEM....HearingLife
Date: 08/09/2022
Thank you for the opportunity to address this concern. It is HearingLifes intent for our patients to be as satisfied as possible with their hearing healthcare experiences. We apologize for any misunderstanding or miscommunications that *** have cause this unsatisfactory experience. Our management team will contacted our HearingLife clinic staff to review and address your concerns. We appreciate your patronage at HearingLife and look forward to continuing our relationship favorably.HearingLife
Date: 08/09/2022
Upon further research this patient was given several gift cards and still was not satisfied.Review fromJane M
Date: 08/04/2022
1 starJane M
Date: 08/04/2022
I want to warn anybody thinking of doing business with this company. Do not buy hearing aids from them. When I went in to the Hearing Life ****************************************************************, I told the Hearing Care Provider that I wanted to purchase an Oticon hearing aid. I have used Oticon for 16 years and wanted to replace my current Oticon aids with new Oticon aids. The hearing aid provider did not contact my insurance company to inquire about my coverage before she sold me new aids which I assumed were an Oticon product. She never once mentioned to me that she was selling me Sonic Hearing Aids. I only realized later at home when I got out the instruction book to learn more about the aids that they were a Sonic product. She said with my insurance my cost would be $4,399. I found out later that with my insurance coverage my out of pocket expense would have been $1,425 per aid. She never told me any of this. Not only did I not get the brand of hearing aid that I told her I wanted, but over paid for aids too. I am returning these aids tomorrow and have asked for a full refund. I've been told that she cannot refund my money at the time I return the aids. That the refund has to come from the corporate office. Now I'm wondering just how long I have to wait to receive this refund. By reading other reviews, I see where other people have been waiting up to 2+ months for their refund. What has happened to me borders on illegality and is certainly very unethical. I wish I could leave a "no star" rating because that's what this company deserves, but the computer won't let me.HearingLife
Date: 08/09/2022
Thank you for the opportunity to address this concern. It is HearingLifes intent for our patients to be as satisfied as possible with their hearing healthcare experiences. We will investigate this case further to identify improvement needs. Currently, we have confirmed that our accounting team is currently processing the return transaction. We apologize for any misunderstanding or miscommunication that *** have cause this unsatisfactory experience.Review fromSteven B
Date: 07/23/2022
1 starSteven B
Date: 07/23/2022
My wife ordered hearing aids from HearingLife. The audiologist was professional and did a good job. However, when my wife received her hearing aids she was told that her portion of the ****, after insurance paid their part, would be $3,100. When I received the *** from the insurance company, they said that our responsibility would be $1,700. Because HearingLife was a preferred provider, they agreed to the discount rate. HearingLife has ghosted us since we've been asking for the $1,400 that we overpaid. The office told us that corporate would be in touch with us. THEY HAVE NOT. Voice messages, because they don't have live support people apparently, go unresponded to. Failure to pay back the overpayment amounts to theft. I have filed a complaint to the State *************************** ******** of ******** Protection, since it has been over 2 months since they were overpaid.HearingLife
Date: 07/28/2022
Thank you for the opportunity to address this concern. It is HearingLifes intent for our patients to be as satisfied as possible with their hearing healthcare experiences. We apologize for any misunderstanding or miscommunications that *** have cause this unsatisfactory experience. Our management team will assure that you are contacted by your HearingLife clinic staff to review and address your concerns. We appreciate your patronage at HearingLife and look forward to continuing our relationship favorably. Should you have any additional questions please forward them to **********************************Review fromAnon N
Date: 07/21/2022
1 starAnon N
Date: 07/21/2022
Worked here for almost a year now and I agree with the others.Micromanaging, manipulation, full on emotional abuse tactics, and minimum requirement of goals most call centers consider unrealistic. 1.6 stars on the BBB and you still treat us like sheep. Ive worked for companies that have much better ratings, and trust me, you can tell why.HearingLife
Date: 07/22/2022
Thank you for the opportunity to address this concern.HearingLife strives to provide a supportive and rewarding employment environment for all Team Members. We acknowledge that there may be circumstances that challenge our mission. We graciously accept feedback as an opportunity to learn and advance our company towards being a destination employer for all who seek to be a fellow Team Member.
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