Reviews
This profile includes reviews for HearingLife's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 341 Customer Reviews
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Review fromJane M
Date: 08/04/2022
1 starJane M
Date: 08/04/2022
I want to warn anybody thinking of doing business with this company. Do not buy hearing aids from them. When I went in to the Hearing Life ****************************************************************, I told the Hearing Care Provider that I wanted to purchase an Oticon hearing aid. I have used Oticon for 16 years and wanted to replace my current Oticon aids with new Oticon aids. The hearing aid provider did not contact my insurance company to inquire about my coverage before she sold me new aids which I assumed were an Oticon product. She never once mentioned to me that she was selling me Sonic Hearing Aids. I only realized later at home when I got out the instruction book to learn more about the aids that they were a Sonic product. She said with my insurance my cost would be $4,399. I found out later that with my insurance coverage my out of pocket expense would have been $1,425 per aid. She never told me any of this. Not only did I not get the brand of hearing aid that I told her I wanted, but over paid for aids too. I am returning these aids tomorrow and have asked for a full refund. I've been told that she cannot refund my money at the time I return the aids. That the refund has to come from the corporate office. Now I'm wondering just how long I have to wait to receive this refund. By reading other reviews, I see where other people have been waiting up to 2+ months for their refund. What has happened to me borders on illegality and is certainly very unethical. I wish I could leave a "no star" rating because that's what this company deserves, but the computer won't let me.
HearingLife
Date: 08/09/2022
Thank you for the opportunity to address this concern. It is HearingLifes intent for our patients to be as satisfied as possible with their hearing healthcare experiences. We will investigate this case further to identify improvement needs. Currently, we have confirmed that our accounting team is currently processing the return transaction. We apologize for any misunderstanding or miscommunication that *** have cause this unsatisfactory experience.
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