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Business Profile

Subscription Agents

Capital Magazine Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business- the Capital Magazine Club has been debuting $18.35 a month for the last 3 month from my bank account without authorization. Last debit made on January 25, ****. I cannot not get in touch with this company and I want this subscription cancelled immediately.

  • Initial Complaint

    Date:01/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grandmother suffers from dementia and has for atleast 5 years. We have taken over her finances over the past year because my grandfather has pasted away. We have notice a charge coming out of her account in the amount of $18.35 a month for magazines. She has not been able to read magazines for over 2 years now so not sure how this charge occurred and being that she hasn't been in sound mind in 5 years this charge should have never occurred. I have reached out to Capital Magazine many times to get them to stop the charges and I have not received any correspondance back. I am not exactly when this started but it's been atleast a year worth of charges.

  • Initial Complaint

    Date:12/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me for a subscription that I never bought.

  • Initial Complaint

    Date:10/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    so today i was gonna buy a snack but when i check my transactions, i'm at negative 7 dollars, and it said i purchased a capital magazine service, and i didnt subscribe to it or anything, so i went to a website to call a number and they didnt answer, so i demand a refund from a company that they stole, so can you help me? i really appreciated

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 09, 2023, $19.95 was deducted from my Social Security direct deposit account. I did not subscribe to any magazine. I have no idea how they acquired my direct deposit information. They should not be allowed to do this or share my info with 3rd parties.Business response

  • Initial Complaint

    Date:09/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CAPITAL MAGAZINE IS A FRAUD AND ACQUIRES PROFIT THROUGH SWINDLING SENIOR CITIZENS. CALLED CUSTOMER ********************** AND THEY ARE RUDE AND UNPROFESSIONAL.

    Business Response

    Date: 09/25/2023

    Thank you for bringing this matter to our attention.

     

    Privacy Patrol is devoted to delivering first-rate Identity Theft Protection. We hold ourselves to high standards of transparent practices and customer satisfaction. To provide some background, ******************************************* became a member after receiving a direct mail advertisement from us. In January 2022, she responded by initiating contact with Privacy Patrol to inquire about our identity theft protection services.

     

    Throughout her enrollment, we ensured clear communication regarding the benefits and terms of the 30-day trial membership for both Privacy Patrol and Capital Rewards Membership, our monthly discount shopping club. After the trial period, members have the option to continue with both services at the costs of $29.85 and $19.95 per month, respectively. All of this was thoroughly explained to ****************************. Additionally, we discussed the convenience of automatic deductions from her checking account or credit card, for which she provided a Mastercard ending in ****. **************************** also shared her contact details (Home# ************) to stay informed about her membership. Following our discussion, we sent detailed order materials explaining the programs she was enrolled in via USPS.

     

    Addressing the concerns raised, we have proactively canceled ******************************** association with Privacy Patrol. We value every piece of feedback and remain steadfast in our commitment to genuine and transparent services, as evidenced by our A+ rating with the Better Business Bureau.

     

    We trust this resolves any concerns raised by ****************************.

     

    Warm regards,

    *****

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 4, 2023, $19.95 was deducted from my checking account. I did not subscribe to any magazine. I have no idea how they acquired my banking info. They should not be allowed to do this or share my info with 3rd parties.

    Business Response

    Date: 08/18/2023

     

    Thank you for bringing this matter to our attention.

     

    Privacy Patrol is committed to providing top-notch Identity Theft Protection. We pride ourselves on transparent practices and ensuring customer satisfaction. To provide some context, ***************************** became a member following a direct mail advertisement she received from us. On July 4th, 2023, she responded by initiating contact with Privacy Patrol for our identity theft protection services.

     

    During her enrollment, we clearly communicated the benefits and terms of the 30-day trial membership to both Privacy Patrol and Capital Rewards Membership, our monthly discount shopping club. Post the trial, members can choose to continue with both services at costs of $29.85 and $19.95 per month, respectively. This was well-explained to ******************. Furthermore, we discussed the convenience of automatic deductions from her checking account or credit card. For transparency, ****************** provided a Mastercard ending in **** for this purpose. Additionally, she gave us her contact details  (Home# ************)to keep her informed about her membership. Following this, we dispatched detailed order materials explaining the enrolled programs to her via USPS.

     

    Given the concerns raised, we have proactively canceled ******************** association with the Capital ************ Membership. We value every feedback, and our commitment to genuine and transparent services is underscored by our A+ rating with the Better Business Bureau.

     

    We hope this addresses the concerns raised by ******************* 

     

    Warm regards,

     

     

    *****

    Manager-Privacy Patrol

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving two magazine subscriptions that I did not order---Cosmopolitan and Better Home and Gardens. I have tried to cancel these subscriptions to no avail. Please help me cancel subscriptions as well as charges ($18+ per month). Thank you, BBB.

    Business Response

    Date: 07/18/2023

     

    Thank you for bringing this matter to our attention. Our records indicate that the customer in question, ************, recently became a member with us based on the information provided. According to our records, ************ responded to a mailer she received through the **** and accepted a trial service for Capital Rewards Membership, which is a discount buyers club service. To accept the service, she provided her checking account information over the telephone. As part of the membership, complimentary magazine subscriptions were sent to *************

     

    The bank account provided by ************ ended in ****, and she authorized us to process her monthly payment through the same account after her ****** free trial ended. However, our records indicate that the monthly payment was returned by her bank, and no funds were paid.

     

    Furthermore, we have found no record of ************ contacting us to close or cancel her service. However, in response to her request through the BBB, we have canceled her service as of July 17th, and no further payments are due.

     

    If ************ has any additional questions or requires further assistance, please encourage her to contact us directly at ************.

     

    Thank you,

     

    ***** W

    Manager

  • Initial Complaint

    Date:07/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My relative, ***************************, of *************, who has recently placed in *********** due to dementia, is being billed $19.95 via e-check for a magazine subscription that she does not remember signing up for. I have tried calling the number provided but cannot speak to a live person. I would like these unauthorized monthly withdrawals to stop.

    Business Response

    Date: 07/27/2023

     

    Thank you for bringing this matter to our attention.  Our records show this customer as having a recent membership with us with the information that was provided.  Our records show that **************** responded to a mailer she received through the USPS.  **************** accepted a trial service for Capital Magazine Service and provided us her checking account over the telephone to accept the service.  ******** account she provided ended in 7575.  **************** gave authorization, after her 30-day free trial ended,  to process her monthly payment through this same account. 

    Our records also show that **************** never contacted us in order to close and cancel her service.  As per her request through the BBB, we have cancelled her service as of July 2023 with no monies due.

    If **************** has any further questions that we can assist her with, please have her call us directly at ************.

     

    Thank you

    *****

    Manager

    Customer Answer

    Date: 07/27/2023


    Complaint: 20315299

    I am rejecting this because **************** did not speak to anyone accepting the charges to the bank account for ******************* or privacy protection. Please provide proof of this transcript.




    Regards,

    ***************************

    Business Response

    Date: 07/27/2023

    Tell us If **************** has any further questions that we can assist her with, please have her call ** directly at ************.why here...

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 90-year-old mother, *************************** (who lives in ********** **), has dementia and has been charged $19.95 a month since October 1 2022, by Capital Magazine Club, via eCheck debits from her checking account. Calling the number on the eCheck resulted in a voicemail and they never returned my call. I was also not able to go to their website (the server is always down). We dont necessarily want a refund, we just want the debits to stop. The debits seem to have started soon after we cancelled Privacy Patrol unauthorized debits. We dont know if these issues are related.

Capital Magazine Service is NOT a BBB Accredited Business.

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