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Business Profile

Subscription Agents

Capital Magazine Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom is 92 years old and has dementia and hearing problems. She started to receive charges on her checking account for ***** from Capital Magazine Club. My mother does not recall authorizing these charges and wants them to be credited and stopped. Please note that the address and phone numbers listed on the BBB site is the same as the one for "Privacy Patrol" who is also making unauthorized charges on my mother's account. I submitted a separate complaint for this.

    Business Response

    Date: 04/17/2023

     

    Thank you for bringing this matter to our attention. Our company, Privacy Patrol,  provides Identity Theft Protection.  Privacy Patrol offers a 100% cancellation policy with no obligation.  Our records show this customer as having a recent membership with us with the information that was provided.  In December ***** ******************************* responded to a direct mail advertisement that she received from Privacy Patrol to subscribe to the identity theft protection services offer by Privacy Patrol.  Specifically, **************** initiated telephone contact with Privacy patrol by calling in a monitoring program that protects consumers from identity theft by alerting them to potential identity theft threats.

         During the enrollment process, Privacy Patrol explained to **************** that she would receive a 30-day trial membership, after which she could either cancel the service or continue with the program at a cost of $29.85 per month.  It was further explained to **************** that the monthly payments could be automatically deducted from her checking or credit card, and that **************** needed to provide her billing information to enroll in the automatic payment program, which she did provide her checking account information.  In addition, **************** also provided Privacy Patrol with her address and telephone number to contact her about her membership and the additional shopping club reward membership that she opted into also.

    Privacy Patrol understands that **************** was confused about the nature of the telephone call she made to Privacy Patrol and was concerned that we were fraudulent in nature.  Due to this situation, Privacy Patrol has issued a refund for one full year of service for her protection plan and the shopping membership and cancelled all of **************** services with Privacy Patrol and Capital Magazine Service.

      A refund check has been issued to her in the amount of $39.90 and has been sent to her via **** for her Capital Magazine Service ************* membership.   

    Thank you for your time and consideration in this matter.  We hope this response is satisfactory to ***************** 

    Customer Answer

    Date: 04/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:03/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    19.95 a month. On March 15th 2023. I never signed up for anything from this company. When I talked to the young lady on the phone. I asked what rewards are there I never got anything she gave me no explanation and to check the website. All I want is my 19.95 back to my account. The company is Capital magazine service.

  • Initial Complaint

    Date:02/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i cannot contact the company with the telephone number provided. ************ i am attempting to find out how long i will be billed.

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't recall ever subscribing to this recurring magazine subscription. They have continued to bill my Chase checking account via e-check and I'm not sure how to stop them. The phone number on their website goes doesn't connect to the live person. I've emailed them and am wary if a positive reply based on the comments I've read thus far on BBB here. Please help.

    Business Response

    Date: 11/14/2022

     

    Capital Magazine Service offers hundreds of choice magazines titles for customer preselection and or promotional offers.

      

    Thank you for bringing this issue to our attention and for your time.  Our records do show a customer with that mailing address in our database.    As per the request of ************, we have cancelled all her magazine subscriptions with no obligation and no monies due ever. 

     

    We work with ****** different websites and major advertisers.  These websites register Lifestyles and demographics from information that you opt in to register, for example your name, address, or email.

     

    From that information, 12 major database compilers gather this information and from that data ************ had received and ordered these publications in June 2019.  ************ provided us her checking account information ending on **** for her monthly billing.  We apologize for any inconvenience this may have caused.

     

    We will be more than happy to remove her name and address from our data file and place her on our permanent Do Not Contact and Do Not Mail List.  If she happens to receive additional mail from us before the removal is complete, she should discard it.

     

    Thank you again for your time in this matter and we apologize for any inconvenience this may have caused *************

     

    *****

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Want to stop automatic monthly withdrawl of $19.95 from my dads bank account to Capital Magazine club. Their email does not work ***************************************************** and phone calls put me on hold *************)

  • Initial Complaint

    Date:09/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last several months a check that I did not write is automatically taken from my bank account for a "Magazine Club" for which I did not sign up for, nor do I receive any magazines. I have tried for those same months to email or call the numbers listed online, numbers on my check image, and from other websites to cancel a magazine "club" subscription service, that again I never signed up for. The email is returned as undeliverable, the phone number either rings and rings when I call during the middle of day on business days or I am able to leave a voicemail that is never returned. I would like to cancel whatever service associated with Capital Magazine and a receive a full refund.

  • Initial Complaint

    Date:08/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel ******************** number posted does not work.

    Business Response

    Date: 08/20/2022



    Thank you for bringing this issue to our attention and for  your time.  Our records show that ********************** name was removed from our records and all service has been cancelled as per her request.   No monies were ever due.

    We work with ****** different websites and major advertisers.  These websites register Lifestyles and demographics from information that you opt in to register, for example your name, address or email.

    From that information, 12 major database compilers gather this information and from that data ******************** had received these publications.  We apologize for any inconvenience this may have caused *********************

    We have removed her name and address from our data file and placed her on our Do Not Mail List.  If she receives additional mail from us before the removal is complete, she should discard it.

    Thank you Again,

    *******************

Capital Magazine Service is NOT a BBB Accredited Business.

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