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Business Profile

Magazine Sales

Primitive Quilts and Projects

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Primitive Quilts and Projects magazine changed their mailings to digital. A letter was mailed to me explaining the magazine is going digital and I was given the option to cancel subscription with refund if I wanted to stop. I emailed them my cancellation requesting refund on 10/27/23.. Emailed them 3 times; called 3 times. Told refund was on the way. I requested a verification be sent to my email that the refund was being sent. No verification, no check. My 1st correspondence was on 10/27/23. Today is 3/1/24. They are not following through. These are the dates I contacted them - 10-27-23; 1-10-24; 1-22-24; 2-15-24; 3-1-24.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I renewed Primitive Quilts and Projects Magazine for two years on 9/27/22 at a cost of $44.97. In November or so of 2023, I received a letter with my issue saying that they were discontinuing the print version of the magazine. Stated in this letter was the following: "We hope you will enjoy the new digital format, but if you prefer a refund on any remaining issues in your subscription, please contact: ******************************************** I did this, but received an email in return, saying that at that time they weren't providing refunds. My desire is to receive a refund for the remaining issues, as they said they would do.

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the magazine in print; a 3 year subscription renewal. The renewal notice indicated that the renewal was for a printed & mailed magazine. There was a leaflet included with the current issue stating that the magazine will be available only in digital format beginning with the next issue, going forward. The last line of the insert states the following: "We hope you will enjoy the new digital format, but if you prefer a refund on any remaining issues in your subscription, please contact: ******************************************"I wrote to them at the address provided and received an email in return indicating that they are not offering refunds at this time.

Primitive Quilts and Projects is NOT a BBB Accredited Business.

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