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Business Profile

Orthopedic Shoes

Aetrex Worldwide, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Requesting data deletion due to a security concern because of 'information gatherers'
    -No ordering privileges with my name with these zip codes if it may occur because of victim of identity theft, which are 07024, 07650, and 07605

    Business Response

    Date: 03/26/2024

    If a consumer would like to submit a request to remove their personal information,they should follow the established procedure set forth in our companys privacy policy and email us at ************************************ and we will respond accordingly.

    Customer Answer

    Date: 03/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Perfectly said, will do!

    Warm Regards,

    *****************

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of orthotics for $65 from Aetrx, for some reason, even though I put in my correct address, it defaulted to my old address, where I previously lived, and had ordered with the company before. I called the Aetrx, who referred me to ***, who referred me back to the company, who said it was delivered to the old address, sorry, nothing we can do. So I paid $65. for a product I never received! How is this proper business practice. I'm suppose to eat $65 because they can't get *** to go back to the old address they left it at? Both Aetrex, and *** are at fault here, but I'm the one who has to eat it?!

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 45.53 to aetrex on Nov 20. I saw immediately it was going to the wrong address. So I sent an email since they were closed and told that they would submit a ticket for it to be corrected. Made two more calls a chat and was told I could get a new one shipped or a refund even if immediately called to change. They said they can't fix a wrong address eve though I immediately addressed it. They have a cancel order option and they never offered or tried to resolve my issue.

    Business Response

    Date: 01/04/2023



Aetrex Worldwide, Inc. is NOT a BBB Accredited Business.

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