We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Gold's Gym of Teterboro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Gold's Gym of Teterboro's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gold's Gym of Teterboro has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about October 27 2022 I went in person to Golds gym at Teterboro ** and spoke to a receptionist (female) about cancelling my gym membership. She advised me that there wasn't a manager on site however she would forward my request to him. I left her my name and number to contact me if there was any issue with my cancellation request. I never heard anything back and I assumed that the cancellation went through as I expected it to. I then noticed that Gold's Gym was still charging my credit card. I called Golds Gym and spoke with the manager who was extremely rude. He told me that I needed to come in person to the gym to submit a cancellation request. I told him I had already done that. He argued with me that I needed to come back in, I told him I was not able to do so as I was not in the local area. During this era of technology how is it that he could not just send me the "cancellation form" that he insisted I fill out. He finally did agree to email me the cancellation form (after arguing with me that I needed to come in person). I immediately filled out the form and sent it back. Then I received an email that my account would not be canceled until I paid a balance of ***** which was what they charged me after I had initially requested to cancel my membership and was not even attending that gym anymore. I immediately contacted **************** and explained to them the situation. They advised they would fight the charges on my behalf. They did do a chargeback however now Golds Gym has sent this to collections which has negatively affected my credit score. The resolution I seek is for a correction to be sent to my credit report, for this to be absolved and for the collections agency account to be removed. If this is not resolved I will be contacting the Attorney General, my local Congressmen, social media and small claims court. I am not the first person this has happened to from what I have been hearing.

    Gold's Gym of Teterboro is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.