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Business Profile

Mobile Auto Painting

Trinity 1945 Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Painting.

Complaints

This profile includes complaints for Trinity 1945 Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity 1945 Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased auto paint and the paints clear coat which they sold me is not staying on the car and peeled off within two days after it was painted been trying to call email and message their costumer service and havent got any response no one will answer the phone calls spent over a $1100 on the paint and clear

      Business Response

      Date: 11/02/2023

      i am so very sorry ***** i was out of the office the past few days due to sickness. i have responded to one of your emails so we can further look into this for you and get this resolved. 

    • Initial Complaint

      Date:07/06/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two paint kits from Paint for Cars. I received one kit promptly. The other kit June 16th order #*****, I received reducer and hardner, but no paint. I finally received the paint , but it came too late for the car project. I would like to return the order, and According to their web site It's not a problem. No response from Paint for Cars. They don't respond to emails or phone messages. I need a return authorization. Thank you

      Business Response

      Date: 07/10/2023

      Please send all returns back to ** at *****************************************************************************************. Please include a note within the return stating the reason for the return along with the order number so we can process the return as soon as we receive it. 

      Customer Answer

      Date: 07/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:03/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 13 2023 I ordered a gallon of paint . I received the order Saturday but there was no paint , only reducer and hardener no paint . I cannot get anyone to answer the phone , emails or face book . I paid $150 for a 1 gal. Paint kit .

      Business Response

      Date: 03/23/2023

      we are so very sorry about this. our manufacturer has informed me that the color viper red enamel is being made and it was slightly delayed being shipped directly from our manufacturer. i have since responded to your email and have CC'd the manufacturer so we can get you the tracking info for that gallon of paint. 

      Customer Answer

      Date: 04/03/2023


      Complaint: 19628359

      I am rejecting this response because:

      I still have not received a tracking number or estimated delivery date . All I want is my paint .

       



      Regards,

      ***********************

      Business Response

      Date: 04/03/2023

      here is the tracking number for the paint that is being shipped directly from our manufacturer. ***** tracking # 629935885326

    • Initial Complaint

      Date:03/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 6 2023 Ordered a vibrant green, hot pink urethane paint kit and 1 quart of urethane reducer. They sent the vibrant green kit and a viper red kit. I did not order viper red paint kit. I emailed them and told them they sent wrong paint. They ask for me to send pics of what I got and shipping invoice. I did, Took them a week to respond, They said sorry about this but you order was delivered March 11 2023. I never said it wasn't delivered. Also told them to send shipping label so I can send the viper red paint back. All I want is the products I ordered or a refund on what I did not get.

      Business Response

      Date: 03/23/2023

      we are so very sorry about this mix-up. this has been noted and you will receive and email with the tracking info when we print a label to send out the correct color that you ordered. do not worry about sending back that gallon of vibrant lime green.

    • Initial Complaint

      Date:12/31/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 gallons of candy apple red metallic with clear coat complete kit and primer received everything but the 3 gallons of paint I have sent them emails and calling is a joke can not get any answer or reply I spent over 1100$ it was a rip off they only sent half the order can't even do a return get my money back the way I see it is they just stole 1100$ and nothing I can do I definitely wont recommend paintforcars to ANYONE

      Business Response

      Date: 01/02/2023

      the paint for this order is being shipped by our manufacturer, due to the holidays there has been a delay in shipping. 

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a color chart first and after carefully matching the color, I ordered the copper metallic paint from Trinity 1945. Finally, when I put the color charts copper metallic example and copper metallic paint together, they do not match. That means color examples do not match the paint they sold to me. I am asking if they sell the same color that matches the color chart, or refund money to me. They cannot sell the paint color chart without matching it with real paint. The paint is 2 or 3 degrees of dark than the color chart. I already let my art major professor look at it. It is two different colors.

      Business Response

      Date: 10/11/2022

      We are refunding this order for the gallon of paint. 

      Customer Answer

      Date: 10/11/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    Trinity 1945 Inc. is NOT a BBB Accredited Business.

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