Complaints

This profile includes complaints for Pine Belt Nissan of Toms River's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pine Belt Nissan of Toms River

  229 Route 37 E Toms River, NJ 08753-5561

  
• 

  Pine Belt Nissan of Toms River

  PO Box 309 Toms River, NJ 08754-0309

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2024, I purchased a 2023 Nissan Kicks from the Pine Belt Nissan dealership. After the purchase on August 8, the salesman informed me I would be receiving my registration on September 6. I called and stopped at the dealership numerous times and they keep saying it's not there yet. The last time I stopped at the dealership on November 5th, the salesman said my registration still isn't there. The manager then told the salesman that I should have received it already. It's been over 3 months and I don't know what to do to get my registration.

  Business Response

  Date: 11/26/2024

  Every effort is being made to process the required documents to complete this transaction. Alternate transportation has been provided by the dealership until the documents arrive. 

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped a vehicle off for service a few months ago at ********* Nissan of Keyport. The issue was the motor was burning through oil very quickly. They informed us they could not do anything until they did an oil change themselves. So we paid for an oil change and then waited. We brought the vehicle back and simply wanted them to take a look as they stated they would. The advisor whose name is ***** was very rude and talked over us simply wanting us to approve a $149 service fee even though the unit is under warranty. We could not even get our issue across as she kept talking over us. So we approved the service fee and told her to call us when it was done. She then called back two minutes later and told us becasue we hung up on her we must come pick the truck up they refuse service! We have never heard of this they clearly dont want to work on a warranty job but that is not their choice. We are a customer who has a genuine complaint. There ego is what the problem is. we need our vehicle repaired that is all .

  Business Response

  Date: 07/01/2024

  We performed an oil and filter service some time ago (Computers are down so I can't give an exact date). Customer was supposed to come back after 1000 miles for us to perform an oil consumption test. ****** miles later a driver came in with a list of complaints, a diagnostic fee would apply to check those concerns. The company decided they did not want to pay for the diagnostic fee. After further communication with the company it was determined that the oil consumption was all that was being requested. Unfortunately, after 16k miles the consumption test could not be performed. The service manager spoke with the company owner and the vehicle will be returned in a1000 miles for an oil level inspection.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 28 2024 I brought my 2021 Rouge in for service. After the service and oil, filter were done I left and drove home about 3 miles. ****** up my wife and headed up the Parkway about 18 miles and the car was smoking. Pulled in to the rest area and all the oil was running out all aver the parking lot ******* pan was empty. the oil plug came out. Had it towed back to Pinebelt Nissan in Toms river. all I got for answers was excuses. When I came back home after dropping the car off I now see oil stains on a 3 year old driveway. Brought the car back to the dealer after they said it was fixed and cleaned because the oil smell was still under and inside the car. This was no easy task dealing with this dealer service ***** At the end I was told things happen. we are sorry and thank you for being a costumer. After I have been a loyal costumer for 22 years and 7 cars later with ******** in ******* **, Toms River service has failed me more then once. It Is not some place I would recommend. I say this because I know what they did and did not do. I was a certified auto mechanic for years. The excuses they are giving me are not acceptable. There was no compensation even offered for all in inconvenience and trouble they caused for 3 days. Poor way to treat people.

  Business Response

  Date: 04/08/2024

  Service manager reached out to Mr. ******* 4/5/24 at 10:25 am, we left call back information and a short explanation on his voice mail.  

  Customer Answer

  Date: 04/11/2024

  
  Complaint: 21484194
  
  I am rejecting this response because:

  I have returned the service managers phone call for the drive way to be cleaned. I have not received an explanation about what happen and why. They can write the reasons on this form. Or maybe they just push this aside hopping no-one will notice.
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 ****** never had any issues until about 1 and 1/2 week ago I was leaving a doc appointment and car wouldnt accelerate past *****mph. I turned hazards on and drove home it stopped then started acting up again as I drove home I called Nissan and told to bring it in that it sounds serious and unsafe . I left it overnite . The next day I called they said mass airflow sensor needs to b replaced . Told them to do it and also change oil which I always get done there .paid about ****** About 50 mins later they called saying car done. I drove home it seemed better but still not smooth as it always was . Early this week one nite I drove to pick Up food and car suddenly wouldnt accelerate again past ***** mph I had to pull over then go home with hazards back way I couldnt pick up my food I ordered . I called nisssn next day they said bring in . I brought it in and dropped it off the next day I called bc by 1pm I still didnt hear from them I was told they didnt look at it yet . So I called again later they said theres nothing wrong with car no codes went off and it may be throttle body going No definite answer . I said my car was very unsafe to drive Im not driving it until its fixed . **** said well there is fail safe that lets u get to side of road if it happens again. I was upset I told her to plz put manager on phone . She said she would tell him call so he called and said nothing wrong with car his mechanic said . I said the car wouldnt move past *****. He saa as is if it makes u feel better I can drive it and call u back . He later said he drove it and it felt ok. I work at hospital and dont get home til 9 pm so I couldnt get my unfixed car until 3 days later . So when I went to pick it ** today I drove it in lot before I attempted to take on busy traffic filled route 37 4 lane hwy. it fell ok in lot but not as it always has been . When I had to accelerate on this major hwy I got scared the car again did what it has been doing when I had to accelerate to drive faster it was not actually accelerating .this is not acceptable . Its unsafe and despicable that the car was not fixed and I was told it was ok. I had to call my son to pick me ** in a parking lot close by Nissan after I had just left there with my ok running car according to Nissan service staff and manager . The car was not ok and Im Not sure what the issue is as to why it was not diagnosed and fixed . I have gone to Nissan for years for oil changes brakes etc. but I will not be returning after this. I cannot trust this place of business agsin .

  Business Response

  Date: 11/20/2023

  On October 31, 2023 ******************* brought her 2018 NIssan Altima Vin#*****************, at the time of service the vehicle had ******* miles on the odometer. The technician diagnosed the vehicle as a failed Mass air flow sensor (supported by the current DTC and data provided by the ***** additionally the throttle body was in need of cleaning as the carbon build up was significant around the blade. The repairs were approved, and the work completed. The vehicle was road tested and delivered back to the Customer Nov 1st. The Customer returned a few weeks later with the vehicle and a concern of no acceleration at times. The vehicle was road tested by the technician and the service manager and no issues were found at this time. Any work we do is guaranteed 12 months or ****** miles, so if the *** sensor has a defect in craftsmanship or materials it would be covered. We would be glad to have ************* back in for an additional road test, we would also provide alternate transportation at no charge to ************* for the inconvenience her vehicle has caused. 

   

  Customer Answer

  Date: 11/26/2023

  
  Complaint: 20887403
  
  I am rejecting this response because: I did not bring car back few weeks later it was sooner than that I can provide the dates , and when I did bring it back for the same reason as Initial

  reason u left it overnight I called the next day about **** am and I was told they didnt get to it because they are down a mechanic. About hour later they called and said   theres nothing wrong with the car when I called from my job to check on it . I said the car wouldnt accelerate  past ***** again . Im worried I do not feel safe . *** the same service girl

  Who I dealt with in first incident with car said theres a fail safe so if you do have problem again the car will let you get to side of road I said I dont feel safe if im

  driving parkway to work if the car doesnt accelerate again can I speak to a manager she said she will have him call. ****, cslled and said nothing wrong with  but maybe they can clean the throttle body of car. I said I dont feel

  safe the car was having issue accelerating . He said he can drive it . He did and called said he didnt notice it and that they cleaned throttle and it felt ok . I couldnt pick up the car that day or the next because im

  a nurse and dont get home until 830/ 9 pm

  at night . When I did pick it up I noticed it sounded very loud when a worker started it up . I drove it in lot for a minute , but when I went into busy route 37 , it had issue accelerating I had to pull into a lot and hazards on. I did get it to a nearby mechanic the very next day  and he diagnosed it with exhaust leak and said the mass air flow sensor box/ cover was not secured he had to secure it . I would like a refund for the inconvenience, the being allowed to leave lot driving an unsafe vehicle . Thank you . 

  
  
  Regards,
  
  *******************

  Business Response

  Date: 12/05/2023

  We apologize for the inconvenience you experienced; however, the vehicle was road tested multiple times with no issue duplicated. As mentioned previously, if you continued to experience issues, alternate transportation would have been provided to you at no cost while we looked into your concerns further. We would not be able to provide a refund for the previous repair. We would however provide the next oil change, tire rotation and an exterior detail at no cost to you for the inconvenience. 

  Customer Answer

  Date: 12/05/2023

  
  Complaint: 20887403
  
  I am rejecting this response because:
  Of the inconvenience, safety issues in regards to bringing my vehicle , entrusting it to the business that they would fix it so it was safe but instead I was told nothing wrong still had issue as I attempted to accelerate on the highway from the business after being told we cleaned the throttle it should be good to go .  Not acceptable the car was diagnosed w/ exhaust leak by mechanic close by my home . 
  

  
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a certified pre own vehicle. Then after the purchase and all documents were signed they told me the car was not certified yet and that I would have to wait one business day until I was able to get the car. Then when the time came, they told me I can not have the car because they haven't certified yet and that I would have to wait another day or maybe longer. Which caused me to miss work. When I told them that they made me miss work they said it wasn't they're fault I missed work. They were supposed to have the car certified before they even sold it to me but they failed to do so. I only purchased it because they told me it was already certified. It is legally my property and they will not let me have it.

  Business Response

  Date: 08/29/2023

  We apologize for the poor communication. You should have been told upfront that the vehicle was not serviced. We do try to have all our vehicles serviced prior to delivery but there are times when we fall behind. We will not delivery a vehicle that has not been serviced do to safety concerns. Again i do apologize and appreciate your patience.