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Business Profile

Collections Agencies

American Trading Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this debt collector for months and no one picks up and you cant leave voicemails because their voicemail box is always full. I have a debt that i have been trying to take care of but cant, I cant even pay online. They just updated my account the other day with experian, but cant get in contact with anyone that works there. All I want is my account number so I can pay online and not be harassed over the phone, cant even do that. How are you supposed to take care of debts when there are debt collectors like this owning that debt?? Send me an email or better yet a letter in the mail, which I have not received since day one of you guys owning my debt.

    Business Response

    Date: 09/25/2023

    Good morning, I apologize four your frustrations. I would like to assist you but need more information to identify the debt in question without a second piece of identifying information. I was unable to match your name with the telephone, or address. I will need to identify you first. Please provide more information on, your prior address, how did you find out about the debt (was it on your credit bureau report), who is the creditor or amount due. I will need additional information in order to help you or respond.

    Here are the ways you can contact us; call us M-F, at ************ press 0 ask the operator for a collector from 8:30 to 5pm, email us at ************************************************ text us @40329 or go to www.paywaterfall.com to review your account. 

    This communication is from a debt collector.

    Regards,

    *********************

    Director of Collections

     

  • Initial Complaint

    Date:09/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with TRENTON ********* MEDICAL SERV, I do not have a contract with the collection agency, they did not provide me with the original contract as requested

    Business Response

    Date: 09/18/2023

    Our office Waterfall Revenue Group is a collection agency, and we represent ************************* Service (affiliated Capital Health System). They listed ******************************* with date of birth, 08/03/1993 in our office on 08/02/18 for ambulance pick up at ******************************************************** on 02/25/18 for a balance of $763.

    We mailed validation of the debt back in 2018.  Our office will update your dispute and the credit bureau to reflect this too.

    This communication is from a debt collector. Any information obtained will be used for that purpose.

    Regards, 

    *********************

    Director of Collections 

  • Initial Complaint

    Date:08/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with waterfall revenue group they did not provide me with original contract as requested

    Business Response

    Date: 08/07/2023

    Unfortunately, I need more information on the consumer to locate, what is our reference number or clients account number, the ************************* name and or balance owing?

    Regarding,

    *********************

    Director of Collections

  • Initial Complaint

    Date:06/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with TRAF GROUP/A-1 COLLECTIONS, I do not have a contract with TRENTON ********* MEDICAL SERV, they did not provide me with the original contract as I requested

    Business Response

    Date: 06/29/2023

    Our office received a collection account placed by ************************* Services (ambulance, affiliated with Capital Health Hosp
    ). on 06/03/22 in the amount of $710.50 for services on 12/19/21 for ***************************. Our office mailed verification of the debt to him 06/07/22. Our office has answered several indirect disputes he filed with the credit bureaus, we conducted an investigation, and our client states the balance is due. His credit file reflects his dispute. 

    This communication is from a debt collector. 

    Regards,

    *********************

    Director of Collections

  • Initial Complaint

    Date:06/17/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Log in impossibility to make payments

    Business Response

    Date: 07/13/2023

     

    ************************* was placed in our office for collections on 03/05/21, our attempts were unsuccessful.  Our office received suit authorization from our client July of 2022 and suit was filed on 11/15/22. On 1/12/23 *********************** paid our attorney's office a settled in which the account is now considered paid in full.

     

    *********************

    Director of Collections

    LogoS

    Customer Answer

    Date: 07/13/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *************************

  • Initial Complaint

    Date:03/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that I have a collection from WATERFALL REVENUE GROU on my credit report. It says it was opened on 10/09/2018 for $361 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

    Business Response

    Date: 03/14/2023

    Account # ************

    ********************** received an collection account for ******* ***************************** from our client ************************* on 03/11/22 for services received on 5/21/21. The balance of $120 is the patients out-of-pocket costs. Our office validated the debt 03/15/22 and our office received written notification on March 10th of a dispute, our office has verified the balance is still due. We are in the process of updating the patients dispute with the credit bureaus. t
    This communication is from a debt collector this is an attempt to collect a debt any information obtained would be used for that purpose.
    Regards,
    *********************

  • Initial Complaint

    Date:12/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WATERFALL REVENUR GROUP # ****** YOU ARE REPORTING INACCURATE AND UNVERIFIABLE INFORMATION ON MY CREDIT REPORT. I HAVE REQUEST FOR A FULL DISCLOSER OF THIS ALLGED DEBT. I HAVE NOT RECEIVE MY SIGN SIGNATURE, MY ORIGINAL CONTRACT, OR ANY INFORMATION ABOUT THIS ALLGED DEBT. BY LAW AFTER 30 DAYS THIS ACCOUNT IS NOT MINE. IT HAVE BEEN 45 DAYS THIS ACCOUNT IS NOT MINE.CEASE AND DESIST ALL REPORTING OF THIS ALLGED DEBT. BY LAW EVERYTHING HAS TO BE 100 PERCENT ACCURATE. THIS ACCOUNT IS NOT MINE.

    Business Response

    Date: 06/13/2023

     

    Our office Waterfall Revenue Group represents ******************* for a past due rental for the Trumpet you rented. The account was listed for collection on 06/21/19 and our office mailed validation of the debt to you. We received a direct payment on 9/12/22 for $22.63. We still have a balance of $331.97 past due. Our office has already updated your record as disputed. This communication is from a debt collector.

     

    Regards, ****

     

     

    Regards,

     

    ****

    Director of Collections

    LogoS

American Trading Co. is NOT a BBB Accredited Business.

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