Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lease or originator, we took possession of my car from a dealership after I was under the impression of the dealership will be purchasing the car. Now the agent is trying to charge me a usurious amount for wear and tear. I offered to resolve this by buying out the car and the residual value and they are refusing to let me purchase the car.

  Business Response

  Date: 06/06/2025

  Once the lease end option is decision is exercised and we act on that decision, it cannot be reversed. *** has no information on what discussions were made between the broker and the dealership regarding the turn in of this vehicle, however, *** was advised by the dealer that the vehicle was in their possession and ready for *** to pick up. 

  *** picked up the vehicle and it was found to have multiple dents on all sides of the vehicle along with scratches deep into the paint. The cost to restore the vehicle to an undamaged condition was determined by a NY State Licensed Damage Appraiser. The appraiser is independent and not affiliated with ***, *** does contract with the appraiser to write vehicles that *** found to have damage. The damage was also noted by transport to have existed prior to pick up from the dealership.

  The cost is high because of the significant damage to the vehicle. The vehicle is available for a second appraisal of the consumer's choice; however, the inspection would have to be conducted at the ************ facility. An offer to settle the damage cost was presented to the consumer, which was not accepted. 

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned in my 2022 Subaru Ascent to the East Hills Subaru dealership on Long Island in on 4/1/25. At the same time we leased a new 2025 Subaru Ascent. Today I received notice by certified mail that we owe $1,144.06 for excess wear and tear on the 2022 that we turned in. This notice was sent by CAL who held the current lease as well as the new lease. When we turned the 2022 model in to the dealer that day there was no mention of excess wear and tear to the vehicle. It was returned in mint condition. I can only presume that once the car was out of our possession the damage occurred on the East Hills dealership parking lot as the car sat there for weeks until it was picked up. We should not be held liable for this as not only was this never disclosed, but the dealership accepted our car with NO mention of ANY damage. CAL is a disgusting company (read their reviews!). It's the same scam over and over and over again. I'm so sorry we just got another lease with them for our 2025 model.

  Business Response

  Date: 05/20/2025

  CAL certainly understands that receiving an invoice for damages after turning in a Lease vehicle may be unexpected and disheartening. CAL was not present at the dealership and has no knowledge of the condition of the vehicle until it is delivered to CAL possession. It is the dealer's objective to lease you a new vehicle. which they are happy to do and will facilitate the turn in of the previous lease, making it convenient for their customers to bring in the return vehicle and leave with a new vehicle. The dealership is not responsible for inspecting the lease return, they inspect the vehicle to decide if it's a vehicle the dealership wants to purchase to put on their lot, not to advise the customer of any damage to the vehicle.

  They salesperson and other dealer personnel, look over the vehicle during the transaction and unless there is oblivious sever or collision damage will not advise the customer that there is damage or excess wear that may result in an invoice. That is not their responsibility, it remains the Lessee's responsibility to be aware of the condition of the vehicle have it appraised for damage and make a decision to repair or turn in without effecting repairs. 

  CAL has no knowledge of the condition of the vehicle until it comes into CAL possession. The time to remedy any issues where the customer has control over cost is prior to turning the vehicle over. Once it comes into CAL possession if inventory personnel see excess wear or damage its assigned to a damage appraiser to write an estimate of the repair costs.  This results in the assessment for excess wear and damage. 

  Most lease returns come in with no damage assessment, over 80% have no damage. Unfortunately, that leave 20% with an assessment. Every Lessee has the ability to review the vehicle and have any issues remedied or to obtain an estimate of the repair costs prior to turn in. CAL has not done anything to be deceitful, the turn in of the vehicle is a part of leasing that every consumer should be aware of when entering a lease.   

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because:
  
  
  
  This company has a long history of defrauding the public (see their Google reviews) and should be investigated by the NJ AG for their shady lease return practices.  My car was returned in mint condition, but they claim otherwise and cant supply any proof of said "excess wear and tear".  They are liars and scum merchants.  My next step is to report them to the NJ and US AG.
  
  
  
  Regards,
  
  
  
  ***** ******

  Business Response

  Date: 05/20/2025

  To the contrary we do have proof of the excess wear and damage in pictures taken by the transport company at pick up and drop off, pictures taken by the damage appraiser and inventory personnel who saw the vehicle on its arrival at the recon center. The damage has been documented by three separate and independent companies as well as repair receipts for actual work done to the vehicle by a fourth company.

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  CAL and the Subaru dealer let my car that I turned in on 3/31 sit outside for at least 25 days before it was picked up.  The damage they speak of very likely occurred while in their possession.  CAL are liars and cheats.  Read their Google reviews.  They do this to everyone.  I'm hoping the NJ AG will address this asap.  No one should ever deal with CAL or any car dealer who uses them.  I'm looking at you Subaru!
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi .i have leased a car which was return and now they are asking excessive amount for miner ware and tear which is extreme.

  Business Response

  Date: 05/13/2025

  In response to this complaint, I reviewed the damage appraisal report and the transport Bill of Lading. I confirmed the damage noted in the appraisal report is indeed present at the time of pick up. This rules out the possibility of transport damage. 

  While the damage may appear minor to the untrained eye, the cost to restore the vehicle is determined by a licensed damage appraisal using the same type of software as most insurance carriers, time to repair each part is determined by the manufacturer and with only minor adjustments based on the expertise of the appraiser. CAL waives the first $500 of the damage per the terms of the Lease Agreement for normal wear and tear, any amount of the $500 is consider excess wear or damage. Consequently, a small paint chip may be considered normal wear and tear, however multiple paint chips crosses into excessive wear. 

   

   

  Customer Answer

  Date: 05/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  not sure what is amicable resolution?

  can you be more specific as to what is the amount?

  
  
  
  
  
  Regards,
  
  
  
  ****** *********

  Business Response

  Date: 05/20/2025

  Thank you for discussing the account with me. 

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *********

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******,after 36 months of lease I brought back my jeep grandcherookee ,black year *********************************************************************** ******* dollars for a damage that I didnt do.its not my fault if they don't have an inspector on site to verify, I dropped off at pick up location in perfect c9ndition and I have a witness too.I will not pay this money because it's is definitely not my fault .I also sent them a video taht shows the car is in perfect condition in the moment im dropping off.

  Business Response

  Date: 05/06/2025

  *** has no information on how or when the damage to this vehicle occurred, only that when it came into *** possession it was damaged. There is a large dent to the right rear door, the side mirror on the right side is broken, and there are several smaller dents on the right front door.  The damage existed prior to the vehicle being moved from the dealer's *********** 

  According to accounts notes, this vehicle was picked up from a dealership after being turned over to a broker, which usually means it was moved several times before arriving at the dealer's lot.  The Lessee remains responsible for the condition of the vehicle until it comes into *** *********** Again, *** has no information on how or when the damage occurred only that it was received in a damaged condition. *** cannot hold the dealership or broker responsible for the damage because we do not know how or when the damage occurred. 

  Customer Answer

  Date: 05/07/2025

  
  Complaint: 23279466
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my leased vehicle to the dealership. The dealer told me to take pictures of the entire vehicle for my records which I did. I had three small marks on the front right bumper which are visible in the pictures I took. One month later I received a bill for $2,500 worth of damages. When I called to dispute the bill ***** tells me if you refuse to pay it we will just ruin your credit. We do not accept photos that you have taken. All of my photos are dated and time stamped. This is ridiculous, the 3 small marks I had on the bumper do not add up to $2,500. This company is trying to rip people off. I am willing to provide any supervisor with pictures and details to get this situation fixed.

  Business Response

  Date: 04/08/2025

  In response to the consumers complaint, *** has no information on how or when the damage to this vehicle happened, only that when it came into *** possession the damage existed.
  The damage to the front bumper is more extensive than three small marks on the side of the bumper. The bumper appears to have been pushed and buckled.A review of the transport pictures from when the vehicle was picked up confirmed the damage was present when it was picked up.  In addition, to the front bumper there is a dent in the passenger side front door that requires repair.
  The damage estimate totals the cost to restore the vehicle at $2,413.80.  *** waives $500 of that amount for the damage allowance contained in the Lease Agreement. Bringing the amount down to $1,913.80; then $126.79 is added for NJ Sales Tax. The total invoiced amount is $2,040.59. 
  As stated, the Lessee remains responsible for the condition of the vehicle until it comes into *** *********** leaving the vehicle at a dealership is not *** ***************** Since the consumer is aware of the marks  to the bumper,the bumper should have been repaired or at least inspected by a damage appraiser prior to turning the vehicle over to ***. The Lessee is invited to contact me to further discuss the resolution of the account. 

  Customer Answer

  Date: 04/10/2025

  
  Complaint: 23171824
  
  I am rejecting this response because:
   
  I have the pictures to prove there was no damage and the dealer accepted the car with no problem and never said there was any kind of damage that I would have to worry about being billed extra. I have no problem going to court to fight my case, I know there was no significant damage or I will gladly take the car back and have my own body shop give me an estimate for the damage you are stating that there is. I know the vehicle was never in an accident or had any damage except the marks on the front passenger bumper which I also told the dealship about. I have never had any issue with returning a leased vehicle. It seems like this business is only out for money.  

  
  Regards,
  
  ******** *******

  Business Response

  Date: 04/22/2025

  The Lesse is ultimately solely responsible for the condition of the vehicle. As stated previously, *** did inspect the Bill of Lading from transport,the damage existed when the vehicle was picked up from the dealership. If someone backed into the vehicle at the dealership, where the Lessee chose to leave the vehicle, the Lessee is responsible for that damage.
  Typically, a dealer will not advise of damage, for several reasons, the salesman has no idea how much it will cost to repair, if youre told you will be a charged for damage, the deal for the new car is put on hold while the lessee goes off to get the damage repaired,  and he loses the sale, you could request the damage be rolled into the next vehicle, the dealer still doesnt know how much it will cost and can only guess. If he over-estimates the customer is not going to be happy and if he under-estimates, a bill may result and again the customer is not happy.  Thus, most dealers will not advise of damage. 

  Customer Answer

  Date: 04/24/2025

  
  Complaint: 23171824
  
  I am rejecting this response because:
  
  I completely understand the dealer cannot estimate an amount for repairs but the salesman has two eyes they can see if there is any damage. I know I had three marks on the bumper I took my own pictures the day I was in the dealership. I was told I had nothing to worry about as far as damage goes because the visible damage was so minor( the three marks) if I did have any major damage on the car I would have fixed it prior to bringing it back. I would like to provide the pictures I took to show that there was mo excess damage to the car. I will also take the vehicle back to my own body shop because the amount you are trying to charge me is absolutely ridiculous. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CalAutomotive is the lease holder for a car that I leased. I was under the impression that my lease was for 36 months. At the 36 month mark the car was returned. After the car was returned I received a bill from CalAutomotive. When I contacted them about the bill I was told that the lease is for 39 months and they are requesting me to pay for two more months. I explained that I did not know that the lease period was longer than 36 months and I asked to have the car back for the last two months since I am being charged for them. I’m being told that I can not have the car back and I have to pay for another two months.

  Business Response

  Date: 02/27/2025

  In response to this complaint, please note that there is no
  repair issue associated with the return of this vehicle.  The terms of the Lease Agreement state in Box
  6 at the top of the agreement, “My first payment of $***.00 is due on 2/12/2022
  followed by 38 payments of $***.00 on the 12th of each month.”  Line 11h “Lease Payments. The number of
  payments in my Lease …39”.
  In addition, a welcome letter was sent on February 15, 2022,
  three days after the Lease began confirming the lease term of 39 months at the
  top of the letter.  The CAL website also
  has information on the lease terms.
  CAL Automotive was not contacted about the vehicle being
  left at a dealership until after the next monthly payment became due and was
  not received.  Had the consumer contacted
  CAL before entering a new lease, we could and would have advised about the
  remaining time on this lease.
  The terms of the Lease obligates the consumer to 39 monthly
  payments; not payments for as long as the vehicle is in the lessee's
  possession.  Under these terms, the
  Lessee is responsible for remitting all monthly payments.
  Once a vehicle comes into CAL possession either directly
  from the Lessee or a Dealership, the car immediately begins inspection and reconditioning
  processes so the vehicle could be transported for sale.  A vehicle in this process, cannot be returned
  to the Lessee.  Had she claimed the vehicle from the dealership when she
  was called about the late payment, the lease could have continued until its
  maturity in May 2025, but the vehicle was directed to be turned over to CAL because
  she has a new Lease.

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: when the representative from CAL automotive first called me stating that a payment was missed, I told her that the car had been returned to a dealer because the lease was up; and was to be either returned or purchased by that dealer. She said that they would contact the dealer about the car and that I should contact them also. She never said that I would have to continue to pay on the vehicle after it’s return, had I known that I would have gotten the car back from the dealer prior to it being returned. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******* *****

  Business Response

  Date: 02/27/2025

  Unfortunately, the details of the conversation are not recorded. All I can see is that CAL called about the missed payment, learned the vehicle was left at the dealership some time ago and arrangements were made to retrieve the vehicle from the dealership. How much discussion at that point about the end of the lease is not noted. Some customers choose to end the lease early to get a different vehicle that better suits their needs or some other reason. The fact that the car was left at the dealership, indicates to you no longer wanted this vehicle.  

  Customer Answer

  Date: 02/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I would not have ended the lease early if I still had to pay for the car. And as I stated before I told the person that I spoke with that the only reason the car was turned over is because I thought the lease was done. She never stated that there was more time left. Again, as soon as I realized that there was a discrepancy I contacted Cal Automotive to try and come to a solution. If I get the car back for the remainder of the lease then I will pay for it. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cal Automotive is a leasing company for cars. When I leased my Jeep they were the ones that the dealership was working thorough. When my lease was coming up I called to ask about buying the lease out and they quoted my around $528 a month - almost $300 a month than what I was already paying. I was expecting a little bit more a month but not over a 100% increase a month. We are trying to cut back on expenses and for a non-luxery car that is excessive.I turned the lease in and knew I was over in mileage. When I have leased before I have always been able to come to some sort of arrangement with either the lease company or the dealership to eliminate the mileage or have a payment plan. Cal **** me a notice to pay them $5264. I asked them to please set me up with a payment plan so I would be able to pay the bill off - I am unable to pay out a lumpsum of over $5000 all at once but intend to pay this bill off. They refused and will only accpet the full payment. I understand its contractual, and intend to pay them, I *** am not able to manage it all at once at this time.

  Business Response

  Date: 01/30/2025

  My apologies, there seems to have been a missed communication. *** is willing to set up a payment plan this account. The consumer is advised to contact me directly and we can work out an acceptable payment plan. 

  Customer Answer

  Date: 02/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th, I leased an HR-V from Piazza Honda, putting $5,000 down on the purchase. The lease is managed by CAL Automotive, and the lease documentation states that the "amount to be financed is $27,213.52" after the down payment. On December 23rd, I was involved in a car accident when another driver ran a red light and struck my vehicle. The car was deemed totaled, and my insurance company valued it at $30,000. Since it's a lease, the payout will be sent directly to CAL Automotive.
  
  When I inquired about the overage of $2,787, CAL Automotive informed me that they would retain the full payout and would not issue the excess amount to me. I asked them how they could justify keeping the money that was originally intended to lower my monthly payments, especially since the lease agreement is now void due to the car being totaled. They continually referenced the lease language to support their stance.
  
  As a result, I’m left without a car, without the expected lowered monthly payments, and without the overage that could have been used as a down payment on a new vehicle. A lawyer at CAL Automotive explained that the lease language is designed to protect them if the car’s value is less than the financed amount. However, that is not the case here, and I requested that they make an exception. They refused, telling me to sue the other driver involved in the accident.
  
  I’m requesting the overage because I believe CAL Automotive should not profit from my accident. They should not be entitled to keep the excess payout.

  Business Response

  Date: 01/20/2025

  The lease language concerning the total loss of the vehicle is
  in full accordance with consumer protection laws, which places the full risk of
  loss of the vehicle on the vehicle owner. In this case that is CAL
  Automotive.  The language is designed to
  protect the consumer from having to pay the difference between the vehicle’s
  current value and an expected value based on the terms of the transaction.
  With this provision the consumer is protected from having to
  pay for a vehicle where there is no ownership interest and that can no longer
  be driven. CAL was not present at the dealership when the transaction initiated
  and cannot speak to the circumstances that warranted the consumer to put out of
  pocket funds into the transaction. A portion of the cash down did cover other transaction
  costs such as first payment, title & registration fees, sales tax, and other
  fees.  Down payments are non-refundable
  under any circumstances.
  The main difference between leasing and purchasing a vehicle
  is the ownership provisions. While leasing generally appears to be less
  expensive than purchasing; had this been a purchase transaction any amount over
  a loan balance would be turned over to the consumer as the owner of the vehicle.
   Under the lease financing, there is no
  ownership transfer or equity to the vehicle that transfers to the Lessee unless
  and until the consumer exercises the purchase option provisions under the
  lease. Once the vehicle is declared a total loss the purchase option is no
  longer valid and cannot be exercised.
  Consequently, reasons for putting money down on a lease
  transaction have to be carefully considered before entering into the
  transaction. Unfortunately, at this point, no refund is available to the
  consumer.  

  Customer Answer

  Date: 01/31/2025

  
  Complaint: 22824634
  
  I am rejecting this response because: The issue has not been resolved. *** fails to account for the fact the lease agreement was for $27,000; the value of the car as determined by my insurance company is $30,000. Their statement that the language is used to protect me in case the value of the vehicle is less than the lease agreement is moot. That isn't the case in the scenario. In reality, they are claiming and profiting off of my accident and refusing to return overpayment from my insurance company back to me. 
  
  
  
  Regards,
  
  ****** *****

  Business Response

  Date: 01/31/2025

  The terms of the lease are clearly stated and conform to the industry standard for handling the total loss of a leased vehicle. Unfortunately, no refund is available on the total loss of a leased vehicle. 

   

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a truck and then held me responsible for payments after I legally returned the truck to a dealership who bought it off of me. They wanted me to stay with them and renew the lease to maintain their finances. Instead, I gave the truck to a car dealership who bought it from me. After purchase I was billed $8,189.91. They itemized the bill, charging me for things like paying workers $50 an hour for specific work, a disposition fee, and new tires. I believe these charges are completely unacceptable.

  Business Response

  Date: 08/26/2024

  This is in response to the consumer's complaint. CAL Automotive was not part of the negotiations related to the consumer's lease or purchase of a vehicle that was to replace the 2021 Ram 1500 that was leased through **** as such we have no knowledge of any promises or terms that the dealer may have made in relation to this vehicle. The dealer did not "buy" the truck from the consumer, as it is *** ********* The dealer turned the truck over to *** possession as a lease return. As of today, no payment has been received from the dealer or consumer for the end term charges associated with the return of the truck. 

  If the dealer promised to remit any payment on the consumer's behalf for end term charges it is recommended that the consumer follow up with the dealer for that payment. If the dealer did not promise to remit any payments on the consumer's behalf the end term charges are correctly billed and due.

  Please contact *** if there are any questions remaining, 

   

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible leasing company. ANY Dealerships will not deal with them at the end of your lease. My Ram had a book value of $26k and they wanted $34k. They add money to your lease to pocket that money themselves. YOU SHOULD BE ASHAMED OF YOURSELVES. This practice should be illegal. The BBB should look into your business practices and ethics. STAY AWAY FROM ***. They should not be able to operate in such a capacity.

  Business Response

  Date: 07/26/2024

  Good morning,
  The buyout amount of the vehicle is set in the terms of the original Lease Agreement entered into when the lease started. Current market conditions are not taken into account; and there is no negotiation of the price since these terms are set by contract.
  If the consumer has an additional questions or concerns; the best way to get answers is to contact CAL directly 

  Customer Answer

  Date: 07/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********
  
  Regards,
  
  *************************