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Bed Bath & Beyond Inc. (Bankrupt)This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 754 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3 July 2022, I placed an order BBB7186115329 for ******************* Cookware set however, the company charged my but never sent the merchandise. On 11 July, I notified my financial institution and requested it to block further charges to the account. On 12 July, a person in charge of customer service stated the company cannot cancel the order and provided only excuses. I asserted that the company had not the common courtesy to notify me with shipping delays, but now shifts the blame onto me as a customer because its vendors don't have their act together. Bed Bath Beyond refuses to cancel the order because of its greedy vendors that fail to deliver products on time. Bed Bath and Beyond has no respect for customers because it was not honest enough to give advance notice of shipping delays and cancel the order when the vendor did not fulfill it.Business Response
Date: 07/16/2022
July 16th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *********************** - Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
Our customer service representative, Kaila, reached out to the customer via email 7/14/2022 advising due to the Blue being cancelled, the pending hold has been released for the item. When an order is placed a pending hold is put on the customers payment source for the amount of the order to verify funds are available for the order.Once an order is shipped, we authorize the card for the hold to go from pendingto authorized. Once an item is cancelled,the pending hold is released & the customer is only authorized/charged for the items that were able to receive a tracking number. The amount finalized on 7/5/2022 for order BBB7186115329 is $59.52 for the ********************** 800GSM 100% Cotton 8-Piece Towel Set in ***** that shipped 7/5/2022 via ***** tracking number ************. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youCustomer Answer
Date: 07/16/2022
Complaint: 17555491
I am rejecting this response because the answer does not directly address the key point that Bed Beyond Beyond never sent written notification that its vendor partially fulfilled the order because remainder was not available. Reputable companies notify their customers about partially fulfilled orders and unavailable items BEFORE charging them. In this situation, Bed Bath and Beyond had issues with the vendor that didn't have the available product during the window of time for scheduled delivery. Since the vendor did not want to lose its contract with Bed Bath and Beyond, and Bed Bath and Beyond did not want to lose the sale, the customer service person per company guidelines placed a pre-authorization hold on the account to first, verify the account and to guarantee payment, and finally keep open the order ticket in the event the vendor shipped the merchandise. In this situation, however, the vendor only sent part of the order for which Bed Bath and Beyond had already received payment. Thereby Bed Bath and Beyond had no right demanding full payment and charging my card for what vendor partially fulfilled. Furthermore, authorization holds are valid only for a limited time. The customer has the right to revoke authorization and cancel the order, a right which I exercised because Bed Bath and Beyond did not complete the order.
Regards,
***********************Business Response
Date: 07/19/2022
July 19th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *********************** - Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
Thank you for providing this information. We are always looking to improve our service, and we will absolutely ensure that your feedback is passed along to the appropriate departments, so we can survey any opportunities to do better in the future. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youInitial Complaint
Date:07/11/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last July, I signed up for a Bed Bath & Beyond enhanced account at a cost of $29 or $39 for a year. I didn't use the extra savings as much as expected, so I decided to cancel, knowing it will renew soon. Starting Sat. July 9, I tried logging into my account, but the system is not working. Every time I enter login credentials, it takes me to a second screen entitled "sign in" and shows my phone number. Below, it requests the month and day of my birth date for some kind of rewards, says it's optional. I've tried both entering and not entering my birth date just so I can get into my account. **thing. The link doesn't work. I've tried on three successive days.Today I tried the company's chat function. Waited more than 10 minutes for a rep. ** one showed up. I tried calling. Got an automated answering auto reponse. When I stated what I was calling about, it hung up on me! I do not know how to get hold of anyone at the company who can help me. It should never be this hard to get a response from a major company. Meanwhile, I'm afraid that my subscription to the enhanced account will renew. Please help!Business Response
Date: 07/26/2022
July 26th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *************************** - Case#********
To whom it may concern: Better Business Bureau- *************************** - Case#********
Our customer service representative, ******* reached out to the customer via email 7/13/2022 advising we have successfully canceled the customers auto-renewal membership. The customers membership expires on 8/11/22. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youCustomer Answer
Date: 08/12/2022
Complaint: 17550756
I am rejecting this response because:Please accept my apologies for not responding to the case closure message in July regarding my problems with Bed Bath & Beyond (ID # ******** Bed Bath & Beyond). I missed it in my email (found the message this morning when I did a search), but I did see a message from someone named ****** in customer service at Bed Bath & ********************** assuring me my rewards+ account renewal was cancelled and I could use it through 8/11/22 when it would expire.
First, I couldnt use the rewards+ before 8/11/22. I tried to access my 20% savings to buy a beach umbrella online from Bed Bath & Beyond in late July or very early August. Still couldnt get my account to work, so I gave up and bought the umbrella somewhere else.
Yesterday, I received a message that my account was renewed for $29!!!
I sent Bed Bath & Beyond a message re-explaining everythinghow I was unable to cancel the renewal myself or get through to the company so I filed a complaint with the Better Business Bureau and thought it was resolved. I have absolutely zero confidence they will take care of it or help me. This is insane. Would you kindly re-open the case?
Best Regards,
******************************
Regards,
***************************Business Response
Date: 08/17/2022
August 17th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *************************** - Case#********
To whom it may concern: Better Business Bureau- *************************** - Case#********
Our customer service representative, ******, reached out to the customer via email 8/13/2022 advising we have cancelled & refunded the customer's Welcome Rewards associated with order BBB6642261550. As we already turned off the auto renewal feature. A ticket was submitted with our IT Department to make sure their are no further renewals. Please note, our refunds are processed immediately on our end but can take up to 7 business days to show on your online bank statement. We apologize for any inconvenience this may have caused. As of today, we consider this complaint closed.
Thank youInitial Complaint
Date:07/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an item (canvas art) and received the wrong thing. BBB says they can't help me even though it was ordered from their website (and using their gift card), because this is a third party vendor. Vendor sent me a return label and have since received their incorrect item back, but no credit to me yet. At this point, I would like a refund in my original form of payment ($ ***** on my credit card and $ ***** back on my BBB gift card).Business Response
Date: 07/13/2022
July 13th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - ***************************** - Case#********
To whom it may concern: Better Business Bureau- ***************************** - Case#********
Our customer service representative, ****, reached out to the customer via email 7/13/2022 advising we show the customer was refunded ***** back to the **** card on file 7/11/2022. The balance of $26.87 was added to the customers My Funds account. The customer confirmed 7/13/2022 that the refund was received. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youInitial Complaint
Date:07/10/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 25, 2022 I ordered (1) vidaXL Tea Table **** 16.3"x16.3"x16.9" Poly Rattan and Solid AvidaXL Tea Table **** 16.3"x16.3"x16.9" Poly Rattan and Solid A, (5) idaXL Sun Lounger with Dark **** Cushion Poly Rattan **** and (1) idaXL 4 Piece Patio Lounge Set with Cushions Poly Rattan ****. On June 27, 2022 I ordered https://www.bedbathandbeyond.com/store/product/vidaxl-7-piece-patio-dining-set-poly-rattan-gray/7033353?mcid=EM_triggeredem_rolling_orderconfirm_allpromos. We went to put the furniture together on 7/1 and it took 6 hours to attempt to put a chaise lounge together. S**** holes were uneven; material was fraying and the entire item would not assemble. We also had the same issue with a chair. At this point, we realized all of the items were of abysmal quality and contacted Bed Bath and Beyond to return them. They told us they could not help us as they came from a third party reseller. The total for all of the items was: $577.79 + $1885.27 = $2463.06. The company sent *** labels and after much communication, picked up the items. They havent sent any communication about refunding money and its been over a week. Bed Bath and Beyond refuses to get involved even though they sent us the items. So now we are without furniture and out $2400. The company should back what is on their website. And the company VidaXL are scam artists. I want my money back. They have the goods returned. Please help!Business Response
Date: 07/16/2022
July 16th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *********************** - Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
Order MPL3918349925 for the vidaXL 7 Piece Patio Dining Set Poly Rattan **** was refunded to the customers Paypal account on 7/15/2022 in the amount of $577.79.
Order MPL3918048082
$77.03 was refunded back to the customers paypal account on 7/15/2022 for the vidaXL Tea Table **** 16.3"x16.3"x16.9" Poly Rattan and Solid Acacia Wood
$1,503.30 was refunded back to the customers paypal account on 7/15/2022 for the five vidaXL Sun Lounger with Dark **** Cushion Poly Rattan ****.
$304.94 was refunded back to the customers paypal account on 7/15/2022 for the vidaXL 4 Piece Patio Lounge Set with Cushions Poly Rattan ****.
Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. As a reminder, PayPal refund can take up to 30 days depending on the funding source for your Paypal account. We apologize for any inconvenience this may have caused. As of today, we consider this complaint closed.
Thank you
Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.
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