Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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• 

  Bed Bath & Beyond Inc. (Bankrupt)

  650 Liberty Ave. Union, NJ 07083

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  2382 Brandermill Blvd Gambrills, MD 21054-1850

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  2275 Summer St. Stamford, CT 06905

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  76 Orchard Hill Park Drive Leominster, MA 01453

• 

  Bed Bath & Beyond Inc. (Bankrupt)

  280 N. Green River Rd. Evansville, IN 47715

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply put I resent not being able to file a negative review about this company. I've tried twice and both times I received an email stating the review could not be posted because it did not meet their guidelines for publication. Of course it didn't meet their guidelines; it was a negative review! Please advise them that both good and bad reviews must be published; they cannot pick and choose only the reviews that they like and/or approve.Thank you for reading.

  Business Response

  Date: 07/27/2022

  July 27th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - *************************** - Case#********
  To whom it may concern: Better Business Bureau- *************************** - Case#********
  Our customer service representative, ****, reached out to the customer via email 7/26/2022 advising all reviews that are submitted to us go through an automatic moderating process by the system in place to ensure the review is in regard to the user's experience with that product. If there were certain key phrases used such as any review containing:an indication of damage to the item, personal injury, mentions of pricing,coupon usage, or customer service matters, for example, the review may not be posted.These details in full are outlined per the "Terms & Conditions"that must be agreed to before submitting a product review. We advised if the customer would like to submit a new review & provide the item name, we would be more than happy to monitor to ensure the review is posted. We also assisted the customer was cancelling order ******************************. The pending hold of $22.24 will be released from the customers Mastercard. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

  Customer Answer

  Date: 07/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/6/22: Paid $29 for an annual BEYOND+ membership. Membership program included 20% off entire purchase plus free standard shipping on all orders. 6/25/22: Discovered prepaid BEYOND+ membership was automatically changed without my consent to Welcome Rewards + membership. This membership program included lesser benefits. Upon discovery, I called to inquire about the unsolicited change and was reassured that the issue would be forwarded to the IT department. I was told that my membership would be reverted back to the BEYOND+ membership I originally paid no later than three days. This did not happen. Four days later I called to follow up, with the reassurance that my original subscription would be able to be accessed no later than seven days from my initial inquiry on 6/25/22. This did not happen. I called a third time. I was told that the issue would be resolved. It did not happen. I called a fourth time. I was told the issue would be resolved. It did not happen. 7/19: I called a fifth time and requested a full refund since I am still unable to access my prepaid annual subscription. Representative "***" stated that she could only request IT to reinstate my paid for original subscription but could not make any guarantees. I explained that much time has been wasted requesting access to an annual subscription that I had already paid for. I was then told I would be granted a full refund ($29). I requested email verification of this guarantee following the conclusion of our conversation. The representative reassured me that I would receive a confirmation email following our conversation. However, no email was received. Per this company's track record of making false reassurances in regards to this ongoing matter, I do not have faith that this issue will be resolved via the company's call center. At this time, I believe I have exhausted all reasonable resources. Paid for services are not being rendered. (Bed Bath & Beyond Reference #******-1034720224).

  Business Response

  Date: 07/26/2022

  July 26th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ************************* - Case#********
  To whom it may concern: Better Business Bureau- ************************* - Case#********
  Our customer service representative, ****, reached out to the customer via email 7/26/2022 advising a refund in the amount of $29.00 was processed to the customers Discover card ending in **** for the membership.  Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you
  

  Customer Answer

  Date: 07/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to make a purchase through their website using a gift card from Happy Home. Continually was not able to process this purchase. So I emailed them and tried to reach them through their online chat. Finally the next day I was able to contact them through chat (this is 24hours after having this issue with items still in my cart at a discount that has since expired) and I was continually told to contact Happy Home. I did contact Happy Home - checked that this gift card was activated and that it had a balance of $75 on it.Bed Bath and Beyonds' name is clearly stated on the front of the card as being one of the retailers that accepts these and that it can be used for online purchases.Rather than resolving this issue with me they decided to continually request that I reach out to Happy Home...yet again.Terrible website and customer support. I am shocked. If you cannot use a gift card from Happy Home on their site, then why is their name and logo on the front of the card?I have never filed a complaint with BBB regarding a retailer, but I feel it is necessary to protect other consumers from running into this same issue.

  Business Response

  Date: 08/17/2022

  August 17th, 2022
  
  Better Business Bureau
  1262 ********** ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ************************* -Case#********
  To whom it may concern: Better Business Bureau- ************************* - Case#********
  Our customer service representative, ****, reached out to the customer via phone 7/28/222 to assist the customer with placing order ************* with the discount honored. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Bentley 6 in 1 stroller around 6/23/2022 online. I was set to receive my order on 7/6/2022. My order never arrived. Per the first employee, the stroller was placed into the wrong delivery truck. I called in and requested a replacement that rep never submitted the order. Called back in on 7/13/2022 asked for another replacement. As of today that order is still pending. This is a gift for someone. This has been an absolute nightmare. And no one seems to be able to do anything outside of emailing their warehouse about an order that seems to not be shipping.

  Business Response

  Date: 08/06/2022

  August 6th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau -   ***************************** - Case#********
  To whom it may concern: Better Business Bureau- ***************************** - Case#********
  Our customer service representative, ******* reached out to the customer via email 7/26/2022 advising replacement order BBD4002388919 has shipped via ***** tracking number 777442257311 and has an estimated delivery of 7/30/22. The customer confirmed 8/2/2022 that the order has been received. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing 4 orders and having 4 orders cancelled no one is explaining to me what is going on. I have opened an inquiry for each purchase but no one is responding to these issues. Listed are the orders placed:12 Jul 22 Order# BBB6637096165 Charged on credit card but payment not accepted because order was cancelled. Opened inquiry.13 Jul 22 Order# BBD4002379596 Charged on credit card but payment not accepted because order was cancelled. Opened inquiry #******-10260981 14 Jul 22 Order# BBB6637310978 Paid with Bed Bath&Beyond gift, order was cancelled. Monies were refunded back to a My Wallet on my online account (Not placed back to the gift card). Opened inquiry.15 Jul 22 Order# BBB3922804101 Placed an order for a different item only after going to a physical store to purchase the item locally but the store didn't know how to extract those funds from my wallet online.So I have tried to make 2 purchases with my credit card with no luck, 2 purchase with a gift card, and attempted to make a purchase at a store out of town. Now I am stuck with a my wallet that I am having no luck with. I wish they would put those funds back on my gift card. After all of this, no one has responded to the open inquires, no manager has returned my calls as promised, the order department has not returned my calls.

  Business Response

  Date: 07/28/2022

  July 28th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - *********************** - Case#********
  To whom it may concern: Better Business Bureau- *********************** - Case#********
  Our customer service representative, ******* reached out to the customer via email 7/19/2022 advising we have received an update from the order inquiry team confirming the customers information was verified & the customer can now recreate orders. We offered the customer a $30.00 accommodation gift card on 7/21/2022 however, the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:07/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on BBB's website, for pick up at the store. It allowed me to submit the order for all of the four items, even though when I received their email confirmation for the order, and only then, I saw in the email that two of the four items were not in stock. Still, the cost of the full order, including the two items that were not in stock and not available for me to pick up, got held in my checking account. As a result, money for the two items that were not in stock and not available for me to pick up, has been held since the day that the order was submitted. Within 24 hours of submitting the order, I realized that two of the items that were in stock and waiting for me to pick up, I had already bought it the store in the past. I found them in a closet. So, I immediately called the store and asked them to cancel those two items. I received a cancellation confirmation five days ago. Still, five days later, the full amount that I got charged for the order, including the two items that were not in stock and not available for me to pick up, is still being held in my checking account as pending. I have no access to that money. How can a merchant hold someone's money for merchandise that wasn't even available to sell? Also, why did their system allow me to place the order and get charged for the two items that were not in stock and not available for me to pick up? And the amount of time it is taking for the money to be released from pending status in my checking account is unacceptable. I spoke with my bank, and it is not being held by them, it is being held by BBB. All of this is extremely wrong!

  Business Response

  Date: 07/26/2022

  July 26th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ************************* - Case#********
  To whom it may concern: Better Business Bureau- ************************* - Case#********
  Our customer service representative, ******* reached out to the customer via email 7/16/2022 advising at the time the order is placed a hold in the amount of $32.94 is put on the customers **** card for the order. Once the order bridges over to our system, if an item is unavailable the system will cancel the item from the order. Once the customer goes to pickup the items that are available, we authorize the customers payment method for the price of the items available plus tax. The pending hold for the items that are cancelled, will be released. Since the customer did not pick up the order, the pending hold of the original amount is held until the cancellation was processed. Once the whole order was cancelled, it alerts the customers banking institution to release the full order amount.We advised the customer we could submit a credit removal request if the pending hold is still showing however, the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a new account for me with Bed, ****************************** I lost my card shortly after I received it. I've tried well over a dozen times for someone to help me with making a payment without the card and to replace it. I reached a human a couple of times who re-directed me to another number that ultimately tells you to call back another time. It's been 4 weeks of being unable to reach a rep that can help settle these issues. I feel lost and unsure of what I can do. In the meantime, I incurred as late fee for my last statement and will be mailing a check in for this month but none of this feels okay.

  Business Response

  Date: 08/26/2022

  August 26th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ******************* - Case#********
  To whom it may concern: Better Business Bureau- ******************* - Case#********
  Our customer service representative, ******, reached out to the customer via email 8/19/2022 advising the customer service phone number & email address for our Bed Bath & Beyond credit card support have been fixed. We have advised the customer to please attempt contacting the credit card support customer service line. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

  Customer Answer

  Date: 08/26/2022

  
  Complaint: 17566864
  
  I am rejecting this response because: This store and I have emailed back and forth a few times in the past 3 weeks. They send a generic message saying to (again) call the number attached to the email (from ******). I just called yet again, waited about 15 minutes and reviewed my account with a man. He then said he needed to transfer me to another department and then they disconnected the call (AGAIN!). They have not addressed the late fees nor me asking to close the account or get a replacement card for the one I informed them I lost months ago. This has been an awful experience without any resolution.
  
  
  
  Regards,
  
  *******************

  Business Response

  Date: 10/05/2022

  October 5th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - ******************* - Case#********
  To whom it may concern: Better Business Bureau- ******************* - Case#********
  We have confirmed with Comenity the fees on the customer's account were valid, but Comenity has advised they are crediting the customer's account and sending the customer a letter with the conclusion of this investigation. We are currently working to get the customer's account closed. We will provide a final resolution once we have an update on the account closure.

  Thank you

  Customer Answer

  Date: 10/05/2022

  
  Complaint: 17566864
  
  I am rejecting this response because:
  
  Greetings. I have a new contact at the company who emails and is responsive and she stated something similar. That the company, of course, decided the fees were valid even though I had no physical card to pay over the phone and could not reach a live agent that could help over dozens of made phone calls. They state they are working on closing my account but just yesterday I received a new store card from them they request I activate. After all this time, they send a card when I've been asking for months. It doesn't seem to me they have any transparency or truth to offer at this time. I have not yet received a letter from them. I'm over trying to fix this. By the time they credit my account, I will have paid off the fees. It's too late.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last customer service confirmstion #***************. I'm concerned that Bed, Bath, and Beyond has an error in their online ordering system when customers use PayPal, and no one I've spoken to seems concerned. 1. I placed the order on June 1 and used the paypal option to pay. I received an email confirmation, and the order showed ** in my online BBB account. An order number was present. The estimated deliver was June 15. 2. When I hadn't received a shipping notification by June 13, I followed up using the live chat feature. The agent told me there was an issue with item not being in stock, but it was being rectified and would ship soon. 3. Having not heard anything by June 22, I followed up again via online chat. The agent discovered that due to a glitch with the paypal payment option- that apparently "has happened before"- the order never made it into the "main system". He informed me it would be ***** hours until the order made it into the system. 4. Having not received any communication about the order by June 26, I followed up again. That is when I was transferred to the shipping department. 5. The last update I received had a shipping update indicating a new arrival date of July 19. That is more than a month later than the original estimate. I still have no shipping confirmation. I requested an additional discount be applied to my order, because a known issue on the company's end cause a **************************************** their "main system." I've been told an additional discount is not possible (they have offered $100 in MyFunds, which is a joke.)I don't want other customers to have this experience. 1) They need to fix the paypal issue or take the option off the website. 2) They should apply an additional discount to reflect THEIR ERROR in a) delaying the processing of this order and b) not catching the error the first time I reached out to customer service.

  Business Response

  Date: 08/06/2022

  August 6th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau -   ************************* - Case#********
  To whom it may concern: Better Business Bureau- ************************* - Case#********
  Our customer service representative, **** reached out to the customer via email 7/30/2022 advising order BBB6631995051 has shipped via NonStopDelivery tracking number ********. The customers shipment made it the final delivery terminal on 8/4/2022. The customer will be contacted by NonStopDelivery for a 4-hour delivery window appointment. Once the package has been delivered,we will follow up to make sure everything is in good condition & issue an accommodation for the delay plus experience with this order.
  We will provide the final resolution once everything has been resolved for the customer.

  Thank you 

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from bed bath and beyond which arrived damage I call customer service 3 time regarding the issue and all 3 times I got different answers regarding a refund. I still have seen my refund and am disappointed in the service.

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased electric ************************ brushes (Order BBS7180083271), which was returned within the allow time period due to fact that electric unit was defective and replacement brushes were never used & still unopened in pkg with request for refund on both items. Refund for both items was confirmed in email confirmation of return. However, refund email only lists electric toothbrush unit but no replacement toothbrushes that were returned in same box. Called 6 times but was disconnected every time received customer satisfaction survey before being allow to speak with anyone. Did report missing refund in one phone call & via email (no reply). However, several hours later received shipping notice that replacement brushes are being sent contrary to return confirmation with refund requested for unused item. You know a business is in trouble when you can't reach customer service for an entire ******** takes much less time to file a BBB complaint that it does to resolve such a stupid issue with a company.

  Business Response

  Date: 07/26/2022

  July 26th, 2022
  
  Better Business Bureau
  1262 Whitehouse ******** Square Road
  Building A, Suite 202
  ********, ** 08690
  
  Better Business Bureau - **************** - Case#********
  To whom it may concern: Better Business Bureau- *************** - Case#********
  Our customer service representative, ******* reached out to the customer via email 7/13/2022 advising we have processed a return to sender request for the replacement order, but it is not guaranteed.If the customer still receives the replacement, please refuse delivery, or return to the local store. We have successfully processed a credit of $26.92 for the 'Waterpik Sonic-Fusion 2-Pack Replacement Compact Size Brush Heads in White' to the original form of payment on 7/13/22. Please note, our refunds are processed immediately on our end but can take up to 7 business days to show on your online bank statement.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
  
  Thank you

  Customer Answer

  Date: 07/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****************