Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business continues to text me for employment opportunities when I have told them not to contact me, stop, unsubscribe and no multiple times. Usually from someone named ******.

  Business Response

  Date: 05/29/2025

  We are unable to find anyone in our system at Mindlance, **** with the name of *********** ***** with this email or this phone number. 

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relentless calls and shady business practices. I was interested in seeking employment through their services, but after relentless calls, texts and emails, i am no longer considering it. I explained to different recruiters that i am employed and will get back to them when im able to. On numerous occasions, ive sent calls to voicemail (hoping to indicate that i am unable to answer and to leave a voicemail), and repeated calling me until i had to answer and let them know im not available. Im receiving multiple unsolicited calls a day at this point even after asking them to not call me. Be very wary with this company because they will also short change your hourly rate. Most contracted positions have a pay rate based on your education/background/experience etc, this company is deceptive by not letting the consumer know this. They often will give you values lower than the pay range rate, so they can keep more money.

  Business Response

  Date: 05/04/2025

  Dear ********,

  We apologize for any inconvenience. We received a request from you on 4/23/25 requesting that our teams no longer contacted you and our *************** team replied back to you on 4/23/25 confirming that our firm would no longer be in touch with you unless you expressed interest. Our recruiters had also noted the same on 4/23/25. I also see that you had confirmed one position on 4/15/25 siting that the pay was too low, however please note that the rate was in line with the position and there was no intent to "short change" you. Please feel free to reach back out to ***************************** for any questions or concerns. 

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is one of many "temp agencies" who are preying upon job boards for their phishing scams. There are no jobs, and they ask you for your social security information. No legitimate job does that until there is an offer. Do not trust this company.

  Business Response

  Date: 05/04/2025

  Our firm received ********* resume initially through Monster on 10/21/2024, and most recently on 4/22/2025. We acknowledge and respect any requests to be removed from our internal database. However, it is important to note that we cannot control information that may be updated and available in the public domain in the future, which could repopulate our database. Mindlance has been in business for over 20 years in the **. ********* resume and skill set seemed to be a match for a handful of positions that we have been sourcing for our clients in the ** area. We will again remove her information from our database, however candidates should also understand the privacy policies for other companies with whom they are sharing, uploading, or applying for. 

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call 1,0000 times a day and email it’s agonizing and they will not stop.

  Business Response

  Date: 05/04/2025

  Dear *******,

  We apologize for any inconvenience. We received your email on 4/08/2025 with a request to remove you from our calling list. Our ************************* responded to you on 4/09/25 confirming that we would remove you from our applicant tracking system. At that time our team also confirmed that all personal information housed in our applicant tracking system is sourced from public domain sites (job boards such as Monster, where your resume was initially sourced from). While we will removed your information, we cannot guarantee that your information will not automatically populate in our database in the future if your resume remains publicly posted on job board sites.

   

  Thank you and best of luck on your job search.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency is highly unprofessional, with a complete inability to communicate effectively or deliver on their promises to clients and job candidates. Such laziness and poor work quality contribute to the corruption of the US economy and should not be tolerated no matter how small the business is.

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked on several occasions for this company to stop contacting me soliciting for a contract and they keep harassing me every day for several days during the week with texts emails and calls I would like my number removed from their call list they havent honored my wishes so I must contact the authorities!

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company multiple times to remove my contact information and to cease from contacting me. I have blocked numbers and email addresses associated with employees. I have been contacted by at least ten different "recruiters." They continue to call and email me.

  Business Response

  Date: 08/23/2024

  Hello Crystal, 

  We sincerely apologize for the continued contact despite your request to be removed. We understand how frustrating this must be, and we are taking your concern very seriously.
  Please rest assured that we are actively investigating the situation to ensure that your information is promptly and completely removed from our databases. While it may take a few days for our system to fully update and reflect this change, we are treating this matter as a top priority to prevent any further inconvenience.
  We appreciate your patience and understanding as we work to resolve this issue. If you continue to receive communications from us or if there is anything else we can assist you with, please contact us at *****************************. 
  Once again, we apologize for any inconvenience this has caused and thank you for bringing this to our attention. 

  Best, 

  Human Resources 

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recruiter asking for the last 4 of my ssn over the phone. I called him out, he said they need it to finish the on boarding process or something very sketchy. You dont ask for ssn over phone or email.

  Business Response

  Date: 08/23/2024

  Hello,
  Thank you for sharing your feedback. We have been matching candidates with our clients since 1999 and successfully employ people all over the country. When sourcing candidates, we do request a unique id to ensure there are no duplicate submittals. The information we ask for is mm/dd of birth along with last 4 digits of SSN.Please reach out to ***************************** so we can better understand your particular experience. 

  We are sorry for any inconvenience this may have caused you. 

  Best, 

  Human Resources 

  Customer Answer

  Date: 08/23/2024

  
  Complaint: 22119233
  
  I am rejecting this response because:
  
  You NEVER ask for PII over the phone or email. Your reasoning is invalid. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company seems like a complete scam. They constantly text me about RN jobs in **********, and I neither work anywhere close to the medical field (I'm certainly not a nurse!!!) nor live in **********, so pretty positive they haven't legitimately found my info online nor have any desire to place me in legitimate jobs. I've asked them to stop texting me and they legally have to stop, but it just makes them text me more (like every 5 minutes!). When I block them they immediately use a different number. Does that sound like a moral, upstanding business to you? They need to be reported to the *** and the *** for violating phone spam laws.

  Business Response

  Date: 08/13/2024

  Hello,
  Thank you for reaching out and providing your feedback. Mindlance is a multi-national staffing and consulting firm. I have reviewed your complaint and hope I can help to clear any doubts you may have.Our recruiters had reached out because they felt you were a good match for a position they were trying to staff for with one of our clients. We understand that you do not want to be contacted further and apologize for any inconvenience this may have caused you. We will remove your information from our database and ensure you are not contacted again. Please also note that your resume was initially visible to our recruiter in a job board, which is one of the sources that employers often use to find top talent like yourself. 

  Once again, I apologize your experience was not a positive one. 

  Customer Answer

  Date: 08/18/2024

  
  Complaint: 22066806
  
  I am rejecting this response because:
  I am still receiving texts from your recruiters, I just received one 2 minutes ago, so I know I have not been removed from your list. As stated previously, I have never had any resume that included information about me being a nurse or working in the medical field, as I am a creative who works in marketing and advertising, so it wouldn't make sense for your recruiters to have found my information on a career site and to constantly hound me about travel nursing jobs. All I want is for them to stop contacting me and for you to actually remove my number from your lists.
  
  
  Regards,
  
  *********************

  Business Response

  Date: 08/23/2024

  Hi *****, 

  We sincerely apologize for the continued contact despite your request to be removed. We understand how frustrating this must be, and we are taking your concern very seriously.
  Please rest assured that we are actively investigating the situation to ensure that your information is promptly and completely removed from our databases. While it may take a few days for our system to fully update and reflect this change, we are treating this matter as a top priority to prevent any further inconvenience.
  We appreciate your patience and understanding as we work to resolve this issue. If you continue to receive communications from us or if there is anything else we can assist you with, please contact us at *****************************. 
  Once again, we apologize for any inconvenience this has caused and thank you for bringing this to our attention.

  Best, 

  Human Resources 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received daily calls and texts at all hours from Mindlance recruiters. I have requested countless times to be removed from their contact list. Ive emailed their HR requesting to be removed at least 3 times with no response. This is harassment at this point.