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Business Profile

Staffing Agencies

Mindlance Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Staffing Agencies.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

    Business Response

    Date: 11/14/2023

    Dear *******************,
    Thank you for reaching out and providing your feedback. Mindlance is a multi-national staffing and consulting firm. Your resume was sourced from Careerbuilder. I have reviewed your complaint and have taken action so that our recruiters will not reach out to you for current job postings.We honor any requests to be removed from our internal database, however we are not responsible for any information updated and available in the public domain that *** repopulate our database in the future. We appreciate you reaching out and apologize for any inconvenience you have experienced. 

    Sincerely,

    *************************
    *****************************
    ************

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution somewhat ok. I would rather be would rather be marked DO NOT CONTACT and unavailable.  My Monster account has been deactivated because of agencies like you contacting me so I need you to deactivate me in your system. I don't ever want to hear from you unless I've reached out to you.
     

    ***************************

    Business Response

    Date: 10/09/2023

    Dear ***************************,
    Thank you for reaching out and providing your feedback.Mindlance is a multi-national staffing and consulting firm. I have reviewed your complaint and hope I can help to clear any doubts you may have. Our recruiters had reached out because they felt you were a good match for a position they were trying to staff for with one of our clients. We understand that you do not want to be contacted further and apologize for any inconvenience this may have caused you. You have been marked as unavailable indefinitely in our recruitment system. Please also note that your resume was initially visible to our recruiter in March, 2022 through Monster.com, which is one of the sources that employers often use to find top talent like yourself.  

    If you have any questions please dont hesitate to reach out to me.

    *************************
    *****************************
    ************

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

    Business Response

    Date: 10/04/2023

    Dear *******************,


    Thank you for reaching out and providing your feedback.Mindlance is a multi-national staffing and consulting firm. I have reviewed the complaint and can assure you that you have not been scammed and I would be happy to speak with you in detail to review any additional questions or concerns you may have. With your permission, our recruitment team had submitted your resume and profile to our client in consideration of the position of Strat Meeting Planning Specialist.


    I will call you to confirm if you would still like to be considered for the role.


    Sincerely,


    *************************
    *****************************
    ************

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. (as long as I don't hear from them again}

    Regards,

    ***********************

    Business Response

    Date: 10/04/2023

    Dear ******,


    Thank you for reaching out and providing your feedback.Mindlance is a multi-national staffing and consulting firm. After researching your complaint It appears that your phone number was listed on another of our candidates resume whom we had reached out to for a potential job opportunity.On April 7, 2023 we had noted that this is an incorrect phone number for this candidate and had been removed from that profile. We do not have your matching name and contact information in our system and apologize for any inconvenience you may have had. I have noted our system accordingly.


    Please feel free to call me directly to review any additional questions or concerns you may have.

    Sincerely,
    *************************
    *****************************, **************

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls/ leaves voice maid or texts me multiple times a day. *** asked to be taken off any recruiting lists they may have and the calls continue. No matter how many times I ask them to stop recruiting me they continue to harass me.

  • Initial Complaint

    Date:03/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mindlace and **** calls me around 4 times a day. They asked if I were interest Im a remote position with *****. They request that I send my resume to them acknowledging that I want to be considered for hire. Everything about this feels like a scam. And the pay rate changes every time. The last hourly wage was $16 and today $35. Dont play with people like this. I have 3 sons to take care of and Im a single mom. Its really heartbreaking that they are trying to scam people.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern I'm seeking assistance to resolve an issue with pay being blocked and harassment from my previous employer mindlance.Mindlance has it listed in their policy and procedures that they are an at will state.I put a notice in and worked my notice . My last day with them was Feb 24,2023. They acknowledged my notice and sent me my information to resign. March 10 I found out they still have me listed on the pay roll. Which is preventing me from getting paid from my current employer. mindlance have reached out on March 10 to me and my current employer for me to come back and work for them.I have already sent in mindlance policy and procedures and my acknowledged notice . I feel like I'm being harassed. I received no issues regarding me leaving between the time of me putting my notice in and my last day there . I didn't start being harassed till March 10 because they were informed by someone else that did not go through the proper channels when notifying mindlance due to I was longer affiliated with them since Feb 24,2023. I should not still be listed under mindlance payroll. I started my new employment after I was no longer with my previous employer. They are currently attempting to go back and change their policy and procedures. They are refusing to allow me to leave the company. After I have already left and been working some where else. They are now trying to go back in and put my time under them even tho I haven't worked for them since Feb 24 so I will get paid from them. I current make three dollars more at my new company and I do not wish to return to work for mindlance. Can some one please contact me regarding this matter I have my documentation if th

    Business Response

    Date: 03/21/2023

    This has been resolved directly with the complainant. There was some confusion involving the claimant's other employer which has now been addressed.

Mindlance Inc. is NOT a BBB Accredited Business.

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