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Business Profile

Tree Services

Captain's Tree Service LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5, 2025, Captain's Tree Service LLC performed tree maintenance on three trees in my backyard. They completed the agreed services. I paid in full $2600 cash at the completion of the job on March 5, 2025. After their exit from my backyard, I noticed my vinyl privacy fence was damaged. I promptly messaged the company and sent pictures of the damage. I spoke with Alonso personally via phone and also via text. He agreed to have his workers fix the fence. However, after I explained the warranty information pertaining to my fence, my concerns were ignored. I spoke with Bob from *** ***** ***** (my vinyl fence company). He also spoke with Alonso and explained anyone working on the privacy fence besides *** ***** ***** would void my warranty. I reached out to Captain's Tree Service LLC again on March 11, 2025 with a receipt detailing the costs incurred for their damages. I did not receive a response. I paid out of pocket for the damages and am asking for a refund. I understand accidents happen and have been very understanding during this process.

    Business Response

    Date: 04/15/2025



    Thank you for bringing this matter to our attention. We have conducted a thorough review of the complaint raised by the customer in question. Upon speaking with them, it has been confirmed that the fence in discussion arrived with the defect, and this issue was not caused by our company.

    We strive to ensure the highest quality in our products and services, and we appreciate your understanding in this matter. If you have any further questions or require additional information, please feel free to reach out.

    Best regards,

    Alonso G*****
    Representative 
    Captain’s Tree Service LLC
    ************

    Customer Answer

    Date: 04/22/2025


    Complaint: ********

    I am rejecting this response because:

    Captain's Tree Service responded to my complaint.  Alonso came to my home and discussed his concerns with me.  He believes my vinyl fence is defective in the the damaged areas.  Everyone is entitled to their opinion and if he believes my fence is defective, then that is his opinion.  I do not agree with his assumption.  My fence has been installed for 7 years and have never had a problem with any panels.  The representative from the fence company that installed the fence does not believe it is defective.  That being said, I believe we will have to agree to disagree regarding my damaged fence.  I would like to have the case closed without resolution.  I wish Captain's Tree Service success with their business.


    Regards,

    ****** *******

Captain's Tree Service LLC is BBB Accredited.

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