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Business Profile

Tree Services

Captain's Tree Service LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Anthony O

    Date: 04/20/2023

    I engaged Captain's **** Service to remove several trees on my property including a large oak, two cedar trees, and a large gum tree. I expressed my concerns about other trees above my bedroom and requested their removal, but the tree professional convinced me that trimming the dead parts would suffice. I reluctantly agreed and trusted their expertise. Unfortunately, dead branches continued to fall onto our roof over the next two years, causing me to fear for the safety of my home. I reached out to the company for assistance and was disappointed with the unprofessional response I received. The representative I spoke with was dismissive and refused to address my concerns. Despite having spent ~5k with the company, I was treated poorly and felt unheard. This issue was a result of the company's recommendation, not my own decision to save money. I regret not choosing a more trustworthy and empathetic company. I do wish he took the time to learn about the situation and offered some solutions, I don't expect him to work for free, but possibly look at the price i paid, and estimate what the additional cost of that job would have been at the time of contract and charge that amount. If they wanted to go above and beyond they could have added this stop to a route one day and did it and had a customer for life. It was infuriating the way this was handled. Extremely unprofessional.

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