Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jiffy Lube has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jiffy Lube

  1855 State Route 35 Wall Township, NJ 07719-3510

• 

  Jiffy Lube

  977 Us Highway 9 South Amboy, NJ 08879-3302

• 

  Jiffy Lube

  131 Us Highway 46 Rockaway, NJ 07866-4011

• 

  Jiffy Lube

  235 Saint George Ave Roselle, NJ 07203-2918

• 

  Jiffy Lube

  102 North Ave W Cranford, NJ 07016-2143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/25 i went to jiffy lube and got an oil change and another service done that they said I needed done. After the service, I drove away and about 2 miles away from the place, on the highway, I heard a "thump" and then a loud dragging/scraping noise. I immediately pulled over thinking it was a tire and was going to get it towed but ended up calling jiffy lube and they ended up coming to me on the highway after 2 hours of sitting on the side of the highway, and told me it was my skid plate. They tied it up and had me follow them back to jiffy lube, where they fixed the mistake. I asked for a refund and the employee *** that had helped me told me he had to talk to his district manager, *******, to approve that. I was later told by *** that he would replace the damaged skid plate for me for free and that he just had to get the part in from ***** and it would be cleared up by ***. Many weeks and attempts to contact *** went by, and now *** will not answer my calls. *******, the district manager, would not give me a refund, and sent me a coupon for a free service. He told me to contact him if I had any problems. After no response to multiple contact attemepts for ***, I started trying to get a hold of *******, who also will not respond. I called ***** to see how much it would be to replace the skid plate and it is $246.22, without labor, which EXCEEDS the amount I paid for the services I got done that day ($234.54). I have tried to file a report with my credit card but it is difficult as I did not save my receipt or paperwork. Someone at ***** told me to report the problem to the BBB.

  Business Response

  Date: 05/27/2025

  Thank you for the opportunity to respond to this matter.

  I am aware of Ms. ************ concerns and have already taken steps to address them. To date, we have issued two service certificates to her, each valued at $99.99, as a gesture of goodwill. Regarding the reported issue with the skid plate, I am more than willing to have it repaired or replaced as necessary. To ensure we order the correct part, one of our certified technicians will need to inspect the vehicle and take a photo for verification.

  As the operator of all Jiffy Lube locations in the North Jersey area, Ms. *********** is welcome to visit any of our stores for assistance. I would just ask for prior notice of the date, time, and preferred location. Additionally, I have asked my District Manager to reach out to her directly. A voicemail was left earlier today, and we look forward to connecting with her soon to resolve this matter promptly and to her satisfaction.

  
  Sincerely,

  
  ****** *******
  Director of *******************start="1235" data-end="1238"> New Jersey Jiffy Lubes
  Email: *******************************

  
  

  Customer Answer

  Date: 05/27/2025

  
  Complaint: 23364965
  
  I am rejecting this response because:
  

  This issue has been ongoing for over two months, and I did not receive any response until I escalated the matter to a higher authority. I have invested far more time and energy into this than should ever be necessary and am unwilling to invest any more. As a result of this experience, I will not be using the gift certificates providedthose have been discarded, as I have no interest in doing business with a company I do not trust.

  I will be taking my business elsewhere to a more competent and reliable provider. During my only visit to Jiffy Lube, my car left with more damage than it had when it arrived, which is completely unacceptable. I am requesting a full refund so that I can seek services from a merchant who operates with integrity and professionalism.

  
  If this matter cannot be resolved through the BBB, please be advised that I have also contacted my credit card company to initiate a dispute.
  
  
  Regards,
  
  **** ***********