Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Found out that velocity investment LLC had place a lien on my property because my son and I have the same last name. MY son has the debt with this company. Tried to communicate and was told nothing they can do about it. they are actually garnishing my son pay checks. My son's name isn't on the deed. Because velocity fail to confirm that he actually owns the property they place a lien on my home. didn't find out I had a lien on my property until I apply for a home equity loan. Without checking SSN or birthdates they just in error placed a lien on my property and not trying to correct their error.

  Business Response

  Date: 06/26/2025

  Velocity Investments, LLC (“Velocity”)
  acknowledges receipt of the consumer’s complaint. Velocity purchased this
  account in good faith and for value. As a result of the complaint a member of
  our Compliance Team has investigated the allegations. This account is being
  serviced by the law firm ******* ****** ***** * ****** ****. After a review
  of the account by ******* ****** ***** * ****** ****, the consumer
  contacted the firm regarding their concerns. An attorney call back was
  requested, and the handling attorney notified the consumer that the firm did
  not place a lien on the property. The consumer understood. The consumer also
  made a payment on their account on June 24, 2025, in the amount of $2,865.45.
  The firm will process the dismissal of the garnishment and the closing
  documents per payment received. Should the consumer continue to have further
  questions or concerns we invite them to contact ******* ****** ***** * ****** **** at ************ to further discuss the matter. 

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********              First I spoke with the law firm that created the lien they deny they place a lien on my property.  So, I called the county court they said the fraudulent lien cannot be removed until the law firm who gave them the information (that was wrong) send the necessary forms to remove the FRAUDULENT lien. remember my son is a JR. he doesn't own this house and is not on the deed. add more insult the discrepancy has been paid off. According to the county clerk county the lien will stay on the books until they received a dismissal from the law firm. Thank you for assistance 
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company apparently bought a **** from a company that I took a loan from prior to being hit with the pandemic and when the country and California shut down my business was hit being that I am in sales I couldn't even pay my rent or my car payments but I made the effort with each company including the lending club to make small payments and everyone worked with me except the lending club that gave me one extension and after that California was still shut down and I said I could make small payments they said no they couldn't do that. it was sold to another collector in which I offered a lump sum they rejected it. I just recently found out the velocity had a judgement on me and I was never served and didn't know until a business partner told me.

  Business Response

  Date: 06/27/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Complaint Team has investigated the allegations. This account is being serviced by the law firm ********* & ****, APC. An initial demand notice was sent to the consumer on or around July 13, 2023. The consumer was personally served on January 29, 2023. A judgment was entered on January ******. Should the consumer have further questions or concerns we invite them to contact ********* & ****, APC ************ to discuss the matter further. 

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I took out a small loan to help my now deceased younger brother because of Covid and how it affected his dog walking/training business. I paid 4 months of this loan for him and then, being a teacher, I couldn't afford to continue to do it for him and he could not afford to pay me. I let it go and as life does sometimes, I forgot about it. Fast forward 4 years, I get served by someone at my home with this "sue" by a company I have never heard of...Velocity Investments, LLC. I call the lawyers on the papers and they asked me to pay the full amount with court costs of $2,141.50 plus court fees of about $300. I offered a settlement of 50% on the spot and they said they had to go back and email Velocity to see if it was approved. They called me back only after I followed up with them 3 days later and said they counter offered at 80%. I decided to try calling Velocity directly to see what they offered. I got a nice young lady on the phone but after hearing my story, she said I may qualify for my loan to be removed but I had to pay $1 to allow her to get into my records and see the actual loan info. I found that weird. Now I am thinking they are a scam and now sure what to do. She "inputted" my zipcode wrong by accident and said that my bank should've sent me a text or email to verify if it was indeed a charge I made. They did not and she asked for me to call my bank. I found that fishy at that point and thanked her for her time and hung up. Now I don't know what to do...pay the lawyers and get this out of my hair or call back Velocity and see what they can do. I don't trust anyone at this point.

  Business Response

  Date: 06/26/2025

  Velocity
  Investments, LLC (“Velocity”) acknowledges receipt of the consumer’s complaint.
  Velocity purchased this account in good faith and for value. As a result of the
  complaint a member of our Complaint Team has investigated the allegations. Velocity
  has had no communication by phone with the consumer. This account is being
  serviced by the law firm Marcadis & Associates, PC. Marcadis &
  Associates, PC. spoke with the consumer on June 23, 2025, and conveyed a final
  offer of $1,650.00. Ms. Farah agreed to pay this amount by June 27, 2025, and
  the stipulation was emailed, with permission, to the consumer. Should the
  consumer continue to have further questions or concerns we invite them to
  contact Marcadis & Associates, PC at 888-547-1881 to further discuss the
  matter. 

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23495949, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Alexandra Farah Pena

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***************************************************************************************************: (412) 834-1299Date: June 13, 2025Subject: Formal Dispute and Request for Debt Validation under 15 USC 1692gTo Whom It May Concern:I am writing to formally dispute the account listed which appears on my credit report. I did not authorize this account, nor do I have any recollection of opening or consenting to any agreement with COLLECTION.This account appears to be fraudulent. Under 15 USC 1692g, you are required to provide validation of the debt, including a copy of the original agreement bearing my signature or a court judgment, if I request it in writing within 30 dayswhich I am doing now.Unless you can produce legally valid documentation proving that I authorized this account, you must remove it from my credit report and cease any collection activity. If you cannot provide proper validation within 30 days, you are required to delete this account and stop further attempts to collect on it.Please confirm receipt of this letter and provide written notification of the next steps to resolve this matter.Sincerely,******* Royal

  Business Response

  Date: 06/20/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team has investigated the allegations. This account is being serviced by the law firm Tsarouhis Law Group. Velocity nor Tsarouhis Law Group reports tradelines to credit reporting agencies. Tsarouhis Law Group filed suit in this matter as of June 6, 2025, in ****************. The service of process has not been perfected as of yet. This account has been noted as disputed and validation documentation will be sent to the consumer. Should the consumer continue to have further questions or concerns we invite them to contact ********* Law Group at ************ to discuss the matter further. 

  Customer Answer

  Date: 06/20/2025

  
  Complaint: 23463177
  
  I am rejecting this response:
  
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Statement:I had a student loan with ************* and they sold it to cks financial in 2023 and when I talked with citizens they said they do not own the loan anymore because they sold it to cks financial so I contacted them from citizens direction and set up a settlement and payment plan. I had a payment plan of $475 for 24 months. totaling $11,400 that I have paid. I just finished the final payment in the agreement and went to contact them to make sure I had my balance paid in full and I could not contact them to make sure my account was paid in full with a zero balance for my records which was agreed upon. I tried calling, emailing and messaging on social media and nothing. I had to go out of my way to message someone on LinkedIn and they apparently shut down according to an old employee. I was not given notice and they still pulled from my account $475 for 24 months totaling $11,400 over the course of two years. If they were shut down then why would they still access my account for the money. No notice and nothing from anyone. I am not sure what is now going on with the loan as it is still on my credit report and I either need this money back or need to figure out where this money is and what is going on with the loan but this is fraud and theft. I called Citizens to contact them and see if they had any information and they have no record of any account, I said they must have a record because two years ago you told me you sold it to *** financial, but they did not have any information. I called my bank and closed my old bank account and opened a new one and have a restriction on the old account to block that charge from coming out. I have also disputed all 24 payments with my bank for fraud.

  Business Response

  Date: 06/13/2025

  CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint. A member of our Compliance Team investigated the allegations. The investigation included an extensive search of our database. We are unable to locate an account that is owned by ********* for this consumer. To assist us in continuing the search effectively, we invite the consumer to contact our office to provide additional details should the consumer wish to proceed. Should the consumer continue to have any questions we invite them to contact our office for further assistance. 

  Customer Answer

  Date: 06/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The title to my vehicle was used on a loan (loan not in my name). That loan was sent to collections with Velocity. I have been informed that they have the title and should be able to release it. I have left 9 messages, filled out 3 forms online, and cannot get anyone to call back. The phone has never been answered when called.

  Business Response

  Date: 06/10/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.Velocity is unable to locate this account in our system with the name and information provided. Should the consumer continue to have any questions we invite them to contact our office for further assistance.

  Customer Answer

  Date: 06/11/2025

  
  Complaint: 23398533
  
  I am rejecting this response because:
  
  I have been in contact with another department through velocity who says the account exists - **** ******** is the primary on the account. My vehicle was used as collateral and I *** listed as an authorized person on the account. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 06/20/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.After a thorough review, we were unable to identify an account within our records bearing the complainants name, nor do our records indicate that the complainant is listed as an authorized party on any existing account. Should the complainant have any further inquiries or require additional assistance, we encourage them to contact our office directly.

  Customer Answer

  Date: 06/25/2025

  
  Complaint: 23398533
  
  I am rejecting this response because:
  
  I have attempted to contact the office directly, the phone is never answered and none of my 10 voicemails or 6 online submission requests have been returned/answered. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 07/11/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.After a thorough review, we were unable to identify an account within our records bearing the complainants name, nor do our records indicate that the complainant is listed as an authorized party on any existing account. ********************** has not received any online submissions or voicemails. Should the complainant have any further inquiries or require additional assistance, we encourage them to contact our office directly. 

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had ANY business with Velocity Lending yet in the past week they have called me 14 times. Of course it is a different number each time, not a real person, can't opt out. I would like my number taken off the call list immediately or a suit will be filed. I am on a DNC Registry and have been for years. This is harassment

  Business Response

  Date: 06/09/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.Velocity is not affiliated with Velocity Lending. Velocity is unable to locate an account in our system with the information provided by the consumer. Should the consumer continue to have any questions we invite them to contact our office for further assistance. 

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from a lawyers office letting me know that a company called Velocity Investments was suing me. I have never heard of this company before so I got the number off ****** and tried several times to contact them and all I get is a busy signal. Again, I have never heard of this company. I have never done business with this company. I am not liable for any debt to Velocity Investments. I think I am being scammed. They need to provide me with the contract that was signed by me. I need the paperwork that can validate this debt. Thank you

  Business Response

  Date: 06/09/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.  Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team has investigated the allegations. This account is being serviced by the law firm **************** *****, PC. This account was placed with ***** & *****, PC for collection in February 2025. An initial validation notice was sent on February 24, 2025. An additional review discovered an updated address, and a new validation notice was sent on March 21, 2025. ***** & *****, PC received no response to the validation notice, and a lawsuit was filed against the consumer on March 20, 2025. ***** & *****, PC, has not received any information from the court regarding service of the lawsuit or a response. Based on the consumers received complaint, ***** & *****, PC will prepare validation documents to send to the consumer.  Should the consumer continue to have further questions or concerns we invite them to contact ***** & *****, PC at ************ to discuss the matter further.
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everyday, multiple times a day, this company contacts me. I have placed myself on the "do not call" registry multiple times and they keep calling.

  Business Response

  Date: 06/06/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity is unable to locate an account in our system with the information provided by the consumer. Should the consumer continue to have any questions we invite them to contact our office for further assistance.
  
  

  Customer Answer

  Date: 06/07/2025

  
  Complaint: 23388264
  
  I am rejecting this response because:
  
  This phone number has been called multiple times a day by business. Please remove from system.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Velocity investment has a wage garnishment against me but has yet to send me a debt validation letter.

  Business Response

  Date: 05/27/2025

  Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team has investigated the allegations. This account is being serviced by the law firm **************** *****, PC. This account was placed with ***** & *****, PC for collection in June 2023. An initial demand letter was sent on June 22, 2023. ***** & *****, PC received no response to this demand letter, and a lawsuit was subsequently filed in Henry County Magistrate Court on August 14, 2023. The consumer was notoriously served on September ******. A written request for validation was received by ***** & *****, PC on October 25, 2023, to which they responded to the consumers request by providing validation of the debt on the same day, October 25, 2023. The consumer failed to answer or file responsive pleadings to the Henry County lawsuit, and a default judgement was entered on March 26, 2024. ***** &*****, PC filed a garnishment action in *********************** on March *******. Should the consumer continue to have further questions or concerns we invite them to contact ***** & *****, PC at ************ to further discuss the matter.
  
  

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ****