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Velocity Investments, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 326 total complaints in the last 3 years.
  • 117 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with COLLECTION Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

    Business Response

    Date: 05/15/2025

    CKS Prime Investments, LLC (CKS Prime) acknowledges receipt of the consumers complaint.  ********* purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team has investigated the allegations. No prior requests for verification have been received. This account has been investigated, and the investigation found the tradeline is reporting accurately. In a gesture of good faith, ********* has made the decision to close this account and cease reporting. We remind the consumer that it can take between 30 and 60 days for the credit reporting agencies to update the credit report. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.

  • Initial Complaint

    Date:05/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to get in contact with Velocity about my debts that were sold to them from *******. I sent them an email and they told me it was sold to a local law firm. Well that law firm is not answering my attempts to contact them. So I have tried to reach back out to Velocity twice with no answer. I sent emails on May 7, 2025 and May 9, 2025 to Velocity with no answer. I have sent 4 emails to the law firm. May 6, 2025, May 7, 2025 and again on May 9, 2025, again no answer.

    Business Response

    Date: 05/16/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity purchased these two accounts in good faith and for value. As a result of the complaint a member of our Compliance Team has investigated the allegations. These accounts are being serviced by the law firm *********, ******* & *******.Initial demand notices were sent to the consumer on or around May 15, 2025.Velocity has contacted *********, ******* & ******* to reach out to the consumer regarding her inquiry. Should the consumer continue to have further questions or concerns we invite them to contact *********, ******* & ******* at ************ to further discuss the matter.

  • Initial Complaint

    Date:05/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent emails by lawyers trying to get me to have them because this company is trying to sue me I do not have a debit with this company the account was already closed please close the account or I will be filling a lawsuit based on harassment and emotional distress close the account or I will file a lawsuit the account was already closed and off my credit file.

    Business Response

    Date: 05/12/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by the law firm Tsarouhis Law Group. An initial demand letter was sent to Mr. ****** on or around September 21, 2024, and suit has been docketed as of April 29, 2025, but at this time service of process has not yet been perfected. Mr. ****** has reached out to Tsarouhis Law Group to dispute the account and request validation of debt. Tsarouhis Law Group will send Mr. ****** verification documentation. Should the consumer continue to have further questions or concerns we invite them to contact ********* Law Group at ************ to discuss the matter further. 

    Customer Answer

    Date: 05/12/2025


    Complaint: 23283520

    I am rejecting this response because:

    I never had any agreements with you guys and you are harassing me and threatening me the account is closed please close the account this is harassment.



    Regards,

    ****** ******

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to reach Velocity investments to resolve my debt. I have tried on multiple occasions to call Velocity. I have not received any paperwork from them but was notified by local lawyers that there is a lawsuit pending. I am not sure what I owe them for or how much. I would like to resolve this debt but am unable to reach anyone regarding this account.

    Business Response

    Date: 05/12/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.  Velocity purchased these two accounts in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. These accounts are being serviced by the law firm *******, ******* & ******, P.A.Velocity nor have the law firm received any contact from the consumer on either account. No prior requests for verification have been received. Verification documents will be sent to the consumer for both accounts.  A lawsuit was filed on the first account, ********, on March 17, 2025, and on the second account, ********, on April 20, 2025. Should the consumer continue to have further questions or concerns we invite them to contact Gurstel, ******* & ******, P.A. at ************ to further discuss the matter.

  • Initial Complaint

    Date:04/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Velocity. I did not and do not have a contract with them, they did not provide me with the original contract or a letter of debt validation as requested. I only found out about myself being sued by them while looking up another person on my City's Clerk of Courts page, I have not rec'd anything in writing from Velocity in regards to any account at all.

    Business Response

    Date: 04/21/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.  Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by the law firm, ******************************* A demand letter was sent to the consumer on October 11, 2024. No response was received from Ms. ********** Suit was filed April 3, 2025. No prior requests for verification have been received. A dispute has been noted on this account and verification documents will be sent to the consumer.  Should the consumer continue to have further questions or concerns we invite them to contact ****************************** at ************ to discuss the matter further.

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Velocity investments is a scam company. I never had a debt with them but after some research came to find out a previous debt I had from years and years ago was sold to them. The firm that represents them,marcadis singer, is also a scam company who are very unprofessional. They originally sent me a notice threatening to sue, but was able to come up with a solution for a payment plan. When I lost my job and was also pregnant at the time I was unable to pay due to no income. I kept marcadis singer aware of my issue and made sure to stay in contact every time they called. I was never made aware that Id be sued or my account would be garnished. I was still unemployed. I started working in December of 2024 but shortly after went on maternity leave with again no income coming in. While on leave my account was garnished by marcadis singer who told me velocity went to court to have my entire bank account garnished leaving me with no income and no money. I was told in order to get my money back I had to pay over $9000 when I dont even have that much in my bank account. I asked if I can speak with velocity directly and was told not to waste my time because they will just redirect me back to them. I was never notifed of this beforehand and received a letter about a week later. I have been trying to settle this with the law firm and they have been nothing short of unprofessional. This is going on week 3 now with still no resolution. The debt collector I have been working with has not recently returned my voicemail/phone calls and apparently is not in the office. I explained that I am willing to make an offer but yet have not heard anything. This is a very time sensitive matter and am looking to have this issue resolved asap

    Business Response

    Date: 04/17/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by the law firm, ***********************. The current balance of this account is $8,765.99. Since 2021 Ms. *** has been on two different payment plans; one prior to the judgment which was defaulted and the second payment plan after judgment. The judgement was received in January of 2024. ******** and Associates moved to garnish Ms. **** account in March of 2025 after payments stopped post judgment. *********************** gave the consumer the opportunity to cure the account prior to default. Consumers have the option to stipulate to the garnishment, however, the consumer did not take that option. ***** Fargo responded to the garnishment on April 9, 2025. Ms. *** has claimed she was going to file a claim of exemption, but this claim has never been received by *******************************. The consumer provided hardship information on April 16, 2025. The payment plan offered by Ms. *** is being reviewed. Should the consumer continue to have further questions or concerns we invite them to contact ******** and Associates at ************ to discuss the matter further.

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have taken me to court for a debt amount that I didn't owe them.

    Business Response

    Date: 04/07/2025

    Velocity Investments, LLC (Velocity)acknowledges receipt of the consumers complaint. Velocity  purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by the law firm,*******, ******* & ****** P.A. Suit was filed July 25, 2024. No prior requests for verification have been received. Judgment was entered on March 19, 2025.  Verification documents will be sent to the consumer. Should the consumer continue to have further questions or concerns we invite them to contact Gurstel, ******* &****** P.A. at ************ to discuss the matter further.

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wages were garnished for the amount of ******* all while my taxes were held for the amount of 1615. This garnishment was already met for the amount owed (*******). I would like my taxes released and the garnishment closed on my payroll for the money is still being taken out. I havent had clear communication with this company and just would like it all to end.

    Business Response

    Date: 04/09/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint. Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by the law firm, ********************************************. A wage garnishment was served on November 15, 2024, and a tax garnishment was entered on February 18, 2025. A refund/release was issued on March 27, 2025. A garnishment release was filed on or about April 1, 2025, and a Satisfaction of Judgment is scheduled to be completed on or about April 9, 2025.  Should the consumer continue to have further questions or concerns we invite them to contact ******* ****** & Associates at ************ to discuss the matter further. 

    Customer Answer

    Date: 04/10/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** *******

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Velocity Investments are suing me from a loan from 2022, I have never heard of Velocity Investments. Ive sent emails hoping to get some information .

    Business Response

    Date: 04/07/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.  Velocity purchased this account in good faith and for value. As a result of the complaint a member of our Compliance Team investigated the allegations. This account is being serviced by the law firm ***********************. An initial demand letter was sent to the consumer on or about January 9, 2025. The consumer did not respond to the initial validation. Suit was filed on or about February 25, 2025 and the consumer was individually served. There has been no communication on this account, no calls have been made nor have there been any received emails requesting information. No prior requests for verification have been received. Verification documents will be sent to the consumer . Should the consumer continue to have further questions or concerns we invite them to contact ******** and Associates at ************ to discuss the matter further.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried several times to get in contact with this company and have not received a response.I would like to have them respond in writing.

    Business Response

    Date: 04/04/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers ************ a result of the complaint a member of our *************** has investigated the allegations.  Velocity purchased these four accounts in good faith and for value. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.

    Customer Answer

    Date: 04/05/2025


    Complaint: 23123558

    I am rejecting this response because:
    I have asked numerous times, via email, for the information in writing and I have not received anything.


    Regards,

    ***** *****

    Business Response

    Date: 04/17/2025

    Velocity Investments, LLC (Velocity) acknowledges receipt of the consumers complaint.  Velocity purchased these four accounts in good faith and for value. Accounts ********  and ******** are closed with our office as settled in full. Verification documents will be sent to the consumer on ******** and *******. Should the consumer continue to have further questions or concerns we invite them to contact us to discuss the matter further.

Velocity Investments, LLC is BBB Accredited.

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