Complaints

This profile includes complaints for Trinity Solar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trinity Solar

  2211 Allenwood Rd Wall Township, NJ 07719-9692

  
• 

  Trinity Solar

  20 Pattersons Brook Rd Ste 10 West Wareham, MA 02576

  
• 

  Trinity Solar

  2180 5th Avenue, Unit 1 Ronkonkoma, NY 11779

  
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  Trinity Solar

  4 Open Square Way, Suite 410 Holyoke, MA 01040

  
• 

  Trinity Solar

  7 Mckee Pl Cheshire, CT 06410

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finish completion of my job, I had 6 add on panels installed on March 31st and no one has completed the job after March 31st.

  

  Business Response

  Date: 06/05/2025

  A Trinity Solar Regional Manager spoke with Mr. ****** on June 5, 2025, to outline a clear path forward for his solar project. His original financing company has declared bankruptcy, and we are actively working to secure a new financing partner for this smaller add-on system.
  
  We truly appreciate his continued patience throughout this process. Our team is happy to advocate on his behalf and remains fully committed to working with him until his system is energized and operating as expected.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial job to install and activate the solar panels started in April 2023. And today (May 2025) still no use of these panels. After delays the job actually started in June 2023. As for job, I was constantly assured in the application and approval stages that I would be informed of each step/phase as it was happening. This was not the case, I would constantly have to call offices and track down people only to get half of the information or none at all. It has never smooth job, there were multiple start and stops. I understand construction/electric crews perform different tasks, but I refer to those same tasks within the crews. One of the last issues was they had prepared to have the electric line overhead, which was not approved by me. After ***** months of back and forth they finally change to have the line underground, this was in Oct-Nov 2024. Ever since then I get a bi-weekly phone call from ******* ******, or **** ******* they call themselves regional managers, only to give me the same story that there is paperwork to be signed because it expired and to wait for it to arrive. All those 'paperwork' calls started in November 2024, still no paperwork, still not work done.

  

  Business Response

  Date: 06/02/2025

  Trinity Solar has been actively working with Mr. **** throughout his solar project. While we regret the delays and the frustration he has experienced, we remain committed to delivering his system and acknowledge that the process has not progressed as smoothly as either party had anticipated. 

  Throughout his solar journey, Trinity Solar has made consistent efforts to accommodate Mr. ***** evolving requirementsmany of which have significantly impacted his solar timeline. For example, connecting electric service with overhead lines is a common industry practice, as it helps reduce both cost and complexity. In this case, we initially planned for an overhead connection following that standard approach. However, at Mr. ***** request, we adjusted our plan to accommodate an underground connection instead. This change introduced additional costs to Trinity Solar and required specific permits and approvals from Mr. ***** township, which further delayed his project. 

  In addition, some key documentation has expired due to these extended delays. Mr. **** has opted to provide handwritten (wet) signatures instead of signing electronically, which is our standard and most efficient practice. We are working to accommodate this preference to keep the project moving forward. 

  Despite these challenges, our team has maintained communication with Mr. **** and continues to provide updates and work toward securing the necessary documentation. Trinity Solar remains fully committed to completing the project and supporting Mr. **** through the remainder of his solar journey.

  Customer Answer

  Date: 06/18/2025

  
  Complaint: 23370161
  
  I am rejecting this response because:  

  Not solar journey, more like a homeowners nightmare.

  
  

  #1 Delay did not start with the overhead line decision issue. Installation started in early June 2023. Following the time line this was not a know issue until after October.2023.

  So that was 5 months alone to work on the installation.  It took over 4 months of me calling and leaving messages and being ignored, before someone actually point out that documents and the location of the line/meter was an issue.

  
  

  
  

  #2 You state 'overhead lines is a common industry practice', and so is underground lines. And happens that NO ONE informed me, nor acquired my permission of which was to be utilized. It wasn't until the future meter was installed on the side of the house I realized the plan.   After 20+ calls/messages, the "power consultant" NEVER responded, And although it is stated time and time again by your consultants during the sales process that you 'will be by our side, step by step'. And obviously this is not the case.. He had left the company and the company NEVER notified of who would take over our account.

  
  

  #3 *********** adjusted the project as per my request, AFTER I would not budge and allow for the company to cheap out with excuses. Initial responses were that it could not be done underground. Later stating it would delay the project. Even offered money for me, always stating it wasn't about money. 

  
  

  #4 They continued to maintain communication is also a lie. At one point there were no communications for over 6 months (Nov 2023 - May 2024) where my number was included accidently in a group text message for possible new clients. In which I responded with details of my account and the status at the time and asking the salesman of he could contact me directly with any details of future steps. And only led for the salesman again ignore/block me and Mr. ***** contacted me stating there were expired documents which were required to be re-signed. And that took a few weeks to get done waiting on them to prepare the documents. It is then after lies (just like the reply to the BBB) and delays of dates I am no longer willing to digitally sign any document since my trust in Trinity Solar to do the right and legal thing is 0.

  
  

  So they say they continue to communicate, yet alone the last call after being promised a call 8 days after with follow **** it was me to them 14 days later and now their reason is the financial documents. So each time, there are delays its for some reason I never get informed yet they I am the one creating delays or they are dancing to my tune. Lies and lies

  
  

  So to summarize, since me opening the case there has been 0 actions in the project.,  0 communications by them, just  2 years 1 month and counting of the initiated project started and still nothing. 

  
  

  
  
  
  
  Regards,
  
  ***** ******-****

  

  Business Response

  Date: 06/27/2025

  A Trinity Solar manager spoke with Mr. **** on June 25, 2025, to discuss next steps and make every effort to reach a resolution regarding his concerns.

  Throughout this process, Trinity Solar has worked diligently to accommodate Mr. **** and address each of his requests in good faith.
  Regrettably, the most recent request falls outside the scope of what can be completed, as it involves factors beyond our control.

  While we understand his frustration and acknowledge that his experience has not met expectations, we remain committed to supporting him moving forward and doing everything within our means to improve his overall solar experience.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/23/25 Contracted with Trinity Solar for our residence.2/24/25 System installed, was told Town inspection was the next step, then ********** approval, then Power Turn On. Multiple generic e-mails saying project moving forward.I started calling them and was told:-The antenna must be relocated, then -We need a custom nameplate for inspector, then -We have the nameplate, inspection next, then -We need to re-take photos for engineering team. Then -Have photos, engineer must sign off, inspection next. then -Photo file not readable, engineer still waiting. (5/15/25)

  

  Business Response

  Date: 05/22/2025

  On May 19, 2025, Trinity Solar connected with Mr. ******** to provide an update on his solar project.

  While we share his enthusiasm to activate his system so he can reap the benefits of green energy, Mr. ********** solar project remains on track and within industry timelines.
  We explained that we were awaiting the required approval from his finance company in order to move forward. During our conversation, we were pleased to inform him this approval has been secured, and his upcoming inspections have been scheduled.

  We remain committed to guiding and supporting Mr. ******** through the remainder of his solar journey and will continue to keep him informed every step of the way.

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with Trinity solar in January of 2025 to install solar panels on our house. Trinity installed the panels March 24, 2025. Following installation, we were told itd take 6-8 weeks to turn the panels on due to application approvals and inspection from ***. Monday, May 19 is 8 weeks since install and PPL has yet to be notified of the addition of solar nor have they come out for any inspection. Trinity claims there is a hold up on **** end with finance approval of the application due to a clerical error on their end. Im getting no answers and no guidance through Trinity. Our panels arent on and arent collecting any energy. I feel as though were being strung along.

  

  Business Response

  Date: 05/22/2025

  On May 20, 2025, Trinity Solar connected with Mr. **** to share an update on the progress of his solar project. At this stage, were awaiting final approval from his finance company, ***. We anticipate this approval soon, and well be able to apply for final approval to operate Mr. ****** system with PPL. 

  Were just as excited as Mr. **** to get his system energized so he can start enjoying the benefits of clean energy. While this step is still in progress, were happy to report that his project remains on track and within typical industry timelines.

  Trinity Solar remains committed to keeping Mr. **** informed throughout the remainder of his journey and will continue to provide full support at each stage of the process.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed with Trinity Solar in 2024 for solar panels. I completed all the paperwork required and Trinity was supposed to do all the studies and obtain all the permits that were required to install the panels. Panels were placed on my house mid-January. All the inspections were done and the estimated time to start the system was mid February. I am still waiting. I have gotten so many excuses for delays. The latest being that there is a reorganization within Trinity that has delayed getting this accomplished. They will not give me the name of the coordinator or the person at *** that is handling all this. They keep telling me that they know I am frustrated but it is going to take more time. I am not frustrated, I am angry. I want this system up and collecting kilowatt hours that I will need later this year during colder months. Three months after the date this system was to be operating, is not acceptable. I either want this system working immediately, or I want these panels off my roof. I do not have faith that this company will be one that stands behind their salesperson promises when they signed us up.

  

  Business Response

  Date: 05/22/2025

  Trinity Solar spoke with Ms. ******* on May 16, 2025, to discuss the next steps in her solar journey.

  During the installation process, an unforeseen but necessary change to the inverter size required us to reapply for approval from her utility company, PPL. Trinity Solar covered the full cost and coordination of a transformer upgrade through PPL to meet updated requirements.

  Were happy to report that PPL completed this transformer upgrade, and we submitted the final application to energize Ms. ******** solar system.

  We understand how important timely project completion is, and we truly appreciate Ms. ******** patience throughout this process. Our team remains fully committed to seeing this project through and will continue to monitor it closely until it is fully operational.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity solar is the branch of ******** that approached me and installed solar panels into my home. They offered me a promotional deal where they would give me a $500 gift card. I have called the direct salesman numerous times and now he fails to return my calls or texts. I got solar panels early last year and had to follow back up in November where again I was promised a check was being mailed and would arrive in 2 weeks. I never received that check and now I called again 2 weeks ago where the service representative at ******* confirmed she has notes that indicate they stated the check was mailed in November and was supposed to arrive. I advised them that I didnt receive the check and she directed me to call trinity solar which I have and get the run around and no one in management calls me back which is what I request when I call. I just want the $500 that was promised to me over a year ago that they also are aware of. Im requesting now $2000 for accrued interest and time lost pursuing the $500 that again was promised to me.

  

  Business Response

  Date: 05/14/2025

  A Trinity Solar manager had the opportunity to speak with Ms. ******* on May 14, 2025, to listen to her concerns and confirm that her check has safely reached her. 
  
  We truly understand how frustrating the delays and lack of communication must have been, and we sincerely apologize for the inconvenience. We're grateful for her patience and happy to know this issue has been resolved. Ms. ******* is a valued part of the Trinity family, and we remain here to support her every step of the way on her solar journey.

• Initial Complaint

  Date:05/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 months ago I gave them a referral to install solar. I was supposed to get $1,000. For the referral upon completion. The job was completed in January. The referral person was paid his money and They have not paid me. I've called half a dozen times, left messages, and I have not received a call back at all.They lost my w-9 twice, then finally showed up in their system April 3rd. When I got through to someone, but not in the department I needed to talk to, they said it would be another 12 weeks. That is not acceptable. They didn't wait 7 months to contact the referral.

  

  Business Response

  Date: 05/08/2025

  Trinity Solar takes great pride in our industry-leading incentive programs.  Unfortunately, due to no fault of *** **********, there was a significant delay in obtaining the required W9, but we're pleased to share that her check was mailed on 4/30/25.

  A manager attempted to confirm receipt of the check on 5/6/2025, leaving a voicemail and following up with an email.

   

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ---Subject: Formal Complaint Improper/incomplete job -Outdoor Electrical Wiring InstallationDear Trinity Solar Customer Service,I am writing to formally file a complaint regarding serious issues with the installation of the electrical panels at my property located at ************************************************ the panels were correctly installed indoors, the associated outdoor wiring has been left exposed without the required PVC conduit or proper weatherproof fittings. This installation is not only unsightly but represents a serious violation of electrical codes and safety standards.Additionally, the exterior connectors were assembled using an adhesive or sealing material that has begun melting, causing visible stains on my siding. Despite multiple emails requesting that this hazardous installation be corrected properly, Trinity Solar has only sent technicians to clean the stains without addressing the underlying code violations. As a result, the issue has reoccurred.I am requesting the following immediate actions:Reinstallation of the outdoor wiring using proper PVC conduit and code-compliant fittings.Full cleaning and repair of the siding that has been damaged by the melting adhesive.A written schedule outlining the corrective work and the estimated completion date.If I do not receive a satisfactory response and action within [10 business days] from the date of this notice, I will escalate this matter to the [State Department of Consumer Protection, Local Building Department, and any other appropriate regulatory bodies], and I will seek legal remedies for the damages caused.Please confirm receipt of this complaint and provide a clear plan for resolution.Sincerely,**** ******* ---

  

  Business Response

  Date: 05/02/2025

  Trinity Solar's Electrical Vice President spoke with Mr. ******* on May 1, 2025, to personally address his concerns and work toward a resolution that meets his expectations. 

  Although Mr. ******** solar installation was completed in 2020 in accordance with standard installation practicesand successfully passed all municipal and utility inspections while remaining compliant with applicable codeswe understand and acknowledge his concerns.

  Our team has since connected with him and believes a satisfactory solution has been reached. We remain committed to ensuring his continued satisfaction with our service and appreciate his environmental partnership.

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the process of installing solar with Trinity in July. A large part of my decision was based on them stating they would remove trees as part of their installation. I was led on by salesman ********* **** for months that the tree work would be done. They were going to take down THREE trees. While waiting for them to follow through on this aspect of the project, one of the trees fell and destoyed my deck. I continued to ask for updates on the removal of the other TWO trees, and was strung along. I finally e-mailed the company and they stated **** no longer worked there. They forwarded my issue to a sales manager who stated that they: CALLED **** and he was going to pay for the tree removal out of his own pocket (which is insane to me), and that I was to contact **** directly to arrange this. I called and sent several messages to that number, and clearly was immediately blocked. I want these people to honor their agreement. Their commitment to removing trees was a deciding factor in my decision to use them, and failure to follow-through is fraud in my opinion. Thank you.

  

  Business Response

  Date: 04/24/2025

  A Trinity Solar Manager connected with Mr. ****** on April 23, 2025, to discuss his concerns and identify a path forward. We sincerely appreciate Mr. ******** patience and understanding as we work diligently to honor the commitments made by his solar representative.
  
  Our team remains fully committed to resolving Mr. ******** concerns and supporting him throughout the remainder of his solar journey. We value his partnership and are here to ensure a positive outcome.

   

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unsolicited calls and texts messages multiple times a day from Trinity Solar. I have requested this to stop with no results. These actions are harassing and effecting my family. It occurs at all hours of the evening.

  

  Business Response

  Date: 04/09/2025

  Trinity Solar sincerely apologizes for the unwanted phone calls. Mr. ****** met with one of our Energy Consultants in March 2024, and in an effort to follow up on his interest in solar, we placed a call and left a voicemail.

  We have since removed his contact information from our call list, and he will no longer receive calls from us. We appreciate the opportunity to apologize and take corrective action.